ETS Support

Moodle Enquires
For any Moodle Enquiry (other than login issues), please contact the External TELT Support,

Email: externalteltsupport@unsw.edu.au
Phone: +61 2 9385 3331
Support hours:
Monday-Friday
8:00am-10:00pm
Saturdays-Sundays
9:00am-5:00pm

Login Enquiry
If you cannot log into Moodle or if the enquiry is related to Echo360 or theBox, please contact UNSW IT,

Email: itservicecentre@unsw.edu.au
Phone: +61 2 9385 1333
Support hours:
Monday-Friday
8:00am-8:00pm
Saturdays-Sundays
11:00am-2:00pm

About Us

The Educational Technology Services (ETS) team forms part of Learning Environments within the PVC(E)’s portfolio. ETS team is responsible for managing the operations, support and services of the University Technology Enabled Learning and Teaching (TELT) Platforms and associated applications to augment teaching and learning.

We strive to work closely with faculties and divisions to deliver an outstanding learning and teaching experience at UNSW. To learn more about our team members and portfolios please visit our PVCE homepage.

Consultation
Drop-In
Known Issues

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Book a Consultation

The Educational Technology Support Services team offer one on one consultation services for staff who would like assistance with TELT services such as theBox, Moodle, Echo 360, Turnitin and Collaborate Ultra. As such we are providing these consultation services for users who have a specific query about existing functionality or have a unique use-case they wish to discuss. We expect that a typical consultation will be approximately one hour. We request a minimum of 1 weeks notice and at peak times this can be longer.

Detail is very much appreciated, because it helps our team ensure that we are ready for your query.

UNSW staff will be able to submit the below form, you may be asked to sign in. If you are unable to view the below form, you can access our older consultation booking form here.

 

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Feedback

Thanks for using UNSW Educational Technology Services. Please use the below feedback form to tell us about your experience and suggestions. Your feedbacks are invaluable to us and help in developing our services to better meet your needs. 

This form will automatically create a service ticket of your feedback. We will review these tickets in a timely manner. A follow-up email will be sent soon after to your UNSW email address, unless you select not to receive any further communication in relation to your feedback.