Educational Technology Support
For any enquiry (other than login issues) you can:
1. Ask our chatbot, A.I.D.E
2. Book an ETS Virtual Consultation
3. Contact your Faculty Support
4. Contact External TELT Support:
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Email: externalteltsupport@unsw.edu.au |
Support hours:
Monday-Friday
8:00am-10:00pm Saturdays-Sundays
9:00am-5:00pm |
Login Enquiry
If you cannot log into Moodle or if the enquiry is related to Echo360 or theBox, please contact UNSW IT:
| Email: itservicecentre@unsw.edu.au Phone: +61 2 9385 1333 |
Support hours:
Monday-Friday
8:00am-8:00pm |
About Us
The Educational Technology Support (ETS) team forms part of Learning Environments within the PVC(ESE)’s portfolio. ETS team is responsible for managing the operations, support and services of the University Technology Enabled Learning and Teaching (TELT) Platforms and associated applications to augment teaching and learning.
We strive to work closely with faculties and divisions to deliver an outstanding learning and teaching experience at UNSW. To learn more about our team members and portfolios please visit our PVCESE homepage.
TELT Yammer discussion group
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Subscribe to ETS Monthly Newsletter |
Join our TELT Admin & eLearning Champions yammer group.
List of our Supported Tools (Click here for Downloadable pdf)
Book a Consultation
The Educational Technology Support team offer one on one consultation services for staff who would like assistance with TELT services such as theBox, Moodle, Echo 360, Turnitin and Collaborate Ultra. As such we are providing these consultation services for users who have a specific query about existing functionality or have a unique use-case they wish to discuss. We expect that a typical consultation will be approximately one hour, however, may be less if the complete hour is not required.
Detail is very much appreciated, because it helps our team ensure that we are ready for your query.
You may access the form directly, should the below iFrame not load correctly.
Teaching Remotely Site
The PVCESE Portfolio has developed the Teaching Remotely site to assist UNSW teaching staff with resources and guides to support them in teaching remotely. The site is split into 3 sections for Getting Started, Best practices and Technology and Tools for you to use depending on your specific needs.
You can visit the site to find infographics, videos and best practices on using centrally supported tools and services such as Collaborate Ultra and Personal Capture.
