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      1. Towards 2025: Strategic goals and priorities
        1. Scientia Education Experience
        2. Scientia Education Academy
        3. Inspired Learning Initiative
        4. Education Focussed Careers
        5. Students as Partners
        6. Student Surveys
      2. More...
  • Teaching
      1. New to teaching
      2. Educational design
      3. Assessment and feedback
      4. Evaluating education
      5. More...
  • Educational Technology
      1. Support
      2. Training
      3. The Team
      4. TELT Administrator
      5. Feedback
      6. Known system issues
  • Events & News
      1. Learning and teaching forums
      2. Connections seminar series
      3. eBulletin news
      4. More...
  • Grants & Awards
      1. Awards
      2. Grants
      3. Gathering evidence of your teaching practice
  • Professional Development
      1. Beginning to Teach (BTT)
      2. Foundations of L&T (FULT)
      3. Self-paced learning
      4. Academic Mentoring
      5. More...
  • Contact & Support

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  1. Teaching

ETS Support

Educational Technology Enquiries
For any enquiry (other than login issues) you can:

1. Ask our chatbot, A.I.D.Eaide

2. Book an ETS Virtual Consultation 

3. Contact your Faculty Support

4. Contact External TELT Support:

Email: externalteltsupport@unsw.edu.au
Phone: +61 2 9385 3331

Support hours:
Monday-Friday
8:00am-10:00pm
Saturdays-Sundays
9:00am-5:00pm

Login Enquiry
If you cannot log into Moodle or if the enquiry is related to Echo360 or theBox, please contact UNSW IT:

Email: itservicecentre@unsw.edu.au
Phone: +61 2 9385 1333
Support hours:
Monday-Friday
8:00am-8:00pm

About Us

The Educational Technology Services (ETS) team forms part of Learning Environments within the PVC(E)’s portfolio. ETS team is responsible for managing the operations, support and services of the University Technology Enabled Learning and Teaching (TELT) Platforms and associated applications to augment teaching and learning.

We strive to work closely with faculties and divisions to deliver an outstanding learning and teaching experience at UNSW. To learn more about our team members and portfolios please visit our PVCE homepage.

Consultation
Teaching Remotely
Known Issues

TELT Yammer discussion group

yammer.pngJoin our TELT Admin & eLearning Champions yammer group.

Request to join

Subscribe to ETS Monthly Newsletter

 

List of our Supported Tools (Click here for Downloadable pdf)

Book a Consultation

The Educational Technology Support Services team offer one on one consultation services for staff who would like assistance with TELT services such as theBox, Moodle, Echo 360, Turnitin and Collaborate Ultra. As such we are providing these consultation services for users who have a specific query about existing functionality or have a unique use-case they wish to discuss. We expect that a typical consultation will be approximately one hour, however, may be less if the complete hour is not required.

Detail is very much appreciated, because it helps our team ensure that we are ready for your query.

ETS Consultations are now also available virtually, conducted through MS Teams. Select 'Virtual' when submitting your request.

You may access the form directly, should the below iFrame not load correctly. 

 

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Teaching Remotely Site

The PVCE Portfolio has developed the Teaching Remotely site to assist UNSW teaching staff with resources and guides to support them in teaching remotely. The site is split into 3 sections for Getting Started, Best practices and Technology and Tools for you to use depending on your specific needs.

You can visit the site to find infographics, videos and best practices on using centrally supported tools and services such as Collaborate Ultra and Personal Capture.

3 cards with titles 'Getting Started', 'Best practice' and 'Technology and tools'

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Faculty Contacts

UNSW staff can contact their faculty support for faculty queries and assistance with Educational Technologies. Faculty contact information can be found below.

ETS will only publish contact information with faculty approval.

See also

Tweets by UNSWTELTNotices

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Authorised by Pro Vice-Chancellor Education
UNSW CRICOS Provider Code: 00098G, TEQSA Provider ID: PRV12055, ABN: 57 195 873 179
Teaching at UNSW, Sydney NSW 2052, Australia Telephone 9385 5989

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Page last updated: Monday 18 January 2021