Educational Technology Enquiries
For any enquiry (other than login issues) you can,
1. Ask our chatbot, A.I.D.E
2. Use our Drop-In or Consultation sessions
3. Contact External TELT Support:
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Email: externalteltsupport@unsw.edu.au |
Support hours:
Monday-Friday
8:00am-10:00pm Saturdays-Sundays
9:00am-5:00pm |
Login Enquiry
If you cannot log into Moodle or if the enquiry is related to Echo360 or theBox, please contact UNSW IT,
| Email: itservicecentre@unsw.edu.au Phone: +61 2 9385 1333 |
Support hours:
Monday-Friday
8:00am-8:00pm |
About Us
The Educational Technology Services (ETS) team forms part of Learning Environments within the PVC(E)’s portfolio. ETS team is responsible for managing the operations, support and services of the University Technology Enabled Learning and Teaching (TELT) Platforms and associated applications to augment teaching and learning.
We strive to work closely with faculties and divisions to deliver an outstanding learning and teaching experience at UNSW. To learn more about our team members and portfolios please visit our PVCE homepage.
TELT Yammer discussion group
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Subscribe to ETS Monthly Newsletter |
Join our TELT Admin & eLearning Champions yammer group.Book a Consultation
The Educational Technology Support Services team offer one on one consultation services for staff who would like assistance with TELT services such as theBox, Moodle, Echo 360, Turnitin and Collaborate Ultra. As such we are providing these consultation services for users who have a specific query about existing functionality or have a unique use-case they wish to discuss. We expect that a typical consultation will be approximately one hour, however, may be less if the complete hour is not required.
Detail is very much appreciated, because it helps our team ensure that we are ready for your query.
Virtual Drop-In Sessions
Introducing virtual drop-in sessions, a complimentary service in addition to our existing face to face sessions. Utilising Microsoft's suite of online tools and implemented through Power Automate, UNSW staff can now "virtually drop-in" and get connected with a member of the ETS support team online, through Microsoft teams.
UNSW staff can request a virtual drop-in session by simply providing brief information with what they wish to discuss and submitting the below online form. Should a member of the ETS support team be available, you will be connected. You will receive additional information and channel link via email.
Virtual Drop-In sessions are available during our standard Drop-in session times:
Tuesday's, 10am - 11am & Thursday's, 2pm - 3pm
If issues loading the form, you may access the form directly.