About Us
The Educational Technology Support (ETS) team forms part of Learning & Digital Environments within the PVC(ESE)’s portfolio. ETS team is responsible for managing the operations, support and services of the University Technology Enabled Learning and Teaching (TELT) Platforms and associated applications to augment teaching and learning.
We strive to work closely with faculties and divisions to deliver an outstanding learning and teaching experience at UNSW.
For any enquiry (other than login issues) you can:
- Ask our chatbot, A.I.D.E
- Book an ETS Virtual Consultation
- Contact your Faculty Support
- Contact External TELT Support:
(Moodle, LR+, Turnitin)Email: externalteltsupport@unsw.edu.au
Phone: +61 2 9385 3331
Support hours:
Monday-Friday 8:00am-10:00pm
Saturdays-Sundays 9:00am-5:00pm
If you cannot log into Moodle or if the enquiry is related to Echo360 or theBox, please contact UNSW IT:
Email: itservicecentre@unsw.edu.au
Phone: +61 2 9385 1333
Support hours:
Monday–Friday, 8.00am–8.00pm
Join our TELT Admin & eLearning Champions yammer group.
Book a Consultation
The Educational Technology Support team offer one on one consultation services for staff who would like assistance with educational technology tools such as theBox, Moodle, Echo 360, Turnitin and Collaborate Ultra. As such we are providing these consultation services for users who have a specific query about existing functionality or have a unique use-case they wish to discuss. We expect that a typical consultation will be approximately one hour, however, may be less if the complete hour is not required. Providing as much detailed information is appreciated as it assists our team, ensuring we are ready for your consultation.
You may access the form directly, should the below iFrame not load correctly.
Faculty Support
UNSW staff can contact their faculty support for faculty queries and assistance with Educational Technologies. Faculty contact information can be found below.
ETS will only publish contact information with faculty approval.
UNSW Canberra
UNSW Canberra enquiries:
Email: TELS@adfa.edu.au
Phone: (02) 5114 5238
(Monday to Friday 9am – 4pm)
Medicine
Medicine enquiries:
Email: medu@unsw.edu.au