Introducing virtual drop-in sessions, a complimentary service in addition to our existing face to face sessions. Utilising Microsoft's suite of online tools and implemented through Power Automate, UNSW staff can now "virtually drop-in" and get connected with a member of the ETS support team online, through Microsoft teams.
UNSW staff can request a virtual drop-in session by simply providing brief information with what they wish to discuss and submitting the below online form. Should a member of the ETS support team be available, you will be connected. You will receive additional information and channel link via email.
If issues loading the form, you may access the form directly.
- Is this service offered to both staff and students?
No, Virtual drop-in sessions are only offered to UNSW staff members (Academic/Professional).
- Where online, will the drop-in session take place?
Virtual drop-in sessions are conducted via Microsoft Teams.
- Can I request a virtual drop-in session outside of session times?
Virtual drop-in sessions are only available Tuesday, 10am - 11am and Thursday's, 2pm - 3pm. Should you submit outside of these times, your request will not go through.
- I submit my request, however, keep receiving an email stating staff are unavailable
ETS support staff may be busy attending to other staff in person or virtually and at times, may be unavailable. Please try and submit your request again within the window. Alternatively, you may wish to book a consultation with us.
- I am a UNSW Global staff member, why can't I submit a request?
UNSW Global's Office365 instance is seperate to UNSW and therefore, will prevent UNSW Global staff from submitting a request. Unfortunately at this time it's unknown whether in future, there will be any changes to UNSW's existing Office365 instances. UNSW Global staff are welcome to attend our drop-in sessions in person or submit a consultation request using our legacy form. In your request, state if you wish to conduct the session online and an ETS team member will be in touch to arrange.
- What's the difference between drop-in sessions and ETS consultations?
Both drop-in sessions and consultations are for UNSW staff who require one-on-one assistance with UNSW supported e-Learning tools from ETS support staff. Drop-in sessions require no appointment and occur bi-weekly on Tuesday, 10am - 11am and Thursday's 2pm - 3pm. Consultations require an appointment and can be requested any day of the week between 9am - 4:30pm. Consultations by default are booked for 1 hour.
Please see below some feedback we have received by UNSW staff: