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      1. Towards 2025: Strategic goals and priorities
        1. Scientia Education Experience
        2. Scientia Education Academy
        3. Inspired Learning Initiative
        4. Education Focussed Careers
        5. Students as Partners
        6. Student Surveys
      2. More...
  • Teaching
      1. New to teaching
      2. Educational design
      3. Assessment and feedback
      4. Evaluating education
      5. More...
  • Educational Technology
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      2. Training
      3. The Team
      4. TELT Administrator
      5. Feedback
      6. Known system issues
  • Events & News
      1. Learning and teaching forums
      2. Connections seminar series
      3. eBulletin news
      4. More...
  • Grants & Awards
      1. Awards
      2. Grants
      3. Gathering evidence of your teaching practice
  • Professional Development
      1. Beginning to Teach (BTT)
      2. Foundations of L&T (FULT)
      3. Self-paced learning
      4. Academic Mentoring
      5. More...
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  3. Turnitin

Turnitin Troubleshooting and Contacts

Advise your students

Tell your students that if they have difficulty with assignment submission, they should first:

  • look on the relevant support page for help (Turnitin Help Center, UNSW Turnitin/Moodle page), then,
  • if they still experience difficulty, contact their lecturers or course conveners. The instructor can then check that the Turnitin assignment has been set up correctly.

Before you seek help

Before seeking help, instructors should:

  • look for an answer to their question on the relevant support pages (scroll down for the list) on this site:
  • read any relevant FAQs
  • visit the Turnitin Help Center, where they can consult, among other resources, the Moodle Direct Integration Instructor Category List.

Tech support

Technical support for Turnitin is available from UNSW IT Service Centre on extension 51333 or by email itservicecentre@unsw.edu.au.

Do not use the helpdesk service on the Turnitin.com website, as this will delay the response to your problem.
  • MOOCs - Massive Open Online Courses
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Authorised by Pro Vice-Chancellor Education
UNSW CRICOS Provider Code: 00098G, TEQSA Provider ID: PRV12055, ABN: 57 195 873 179
Teaching at UNSW, Sydney NSW 2052, Australia Telephone 9385 5989

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Page last updated: Tuesday 12 February 2019