The “QILT Taskforce” is a large-scale initiative to improve the student experience in the Business School that uses a student-centred, data-driven approach. Committed to the principle of “Feedback and Dialogue”, we use student feedback from CATEI, myExperience, QILT and student focus groups to systematically identify areas of strength and areas of improvement to inform redesign of flagship courses that have the greatest potential to boost student satisfaction. In this presentation, Christine will explain the approach taken to identify courses and analyse data, and share transferable insights and ideas of best-practice course redesign that have emerged as common causes of student dissatisfaction: review of threshold concepts; alignment of course learning outcomes and assessment; insufficient feedback; and engagement in large classes.
About Christine Mathies
Christine Mathies is the Academic Director for Undergraduate Programs in the Business School, and an academic in the School of Marketing. As a services marketing researcher, she applies customer satisfaction principles to a broad range of experiential services, including higher education.