Turnitin FAQ

Support for staff

If these FAQs don't provide a solution for your problem, consult the Turnitin Help Center Instructor Articles. (search in the Instructor category)

1. What do I do if I believe a student has plagiarised a paper?


2. Do I still need to use the Moodle assignment tool?


3. How do students get a "digital receipt" for their submitted paper?


4. Will students be able to see other students' papers in the class?


5. Can I request that certain websites be added to Turnitin's database so that they will be checked against my students' papers?


6. Do I need to get my students' consent to use Turnitin?


7. Can I attach extra files of data or further instructions to a Turnitin assignment, for students to download?


8. Can group assignments be created?


9. I want the students to submit a data file as a submission, but Turnitin rejects this.

10. My students need to submit multiple files to me for an assignment. How do they do this?


11. How do I access an assignment in the Turnitin database if the similarity index is high in an Originality Report?


12. What do I do if I receive a request via Turnitin to view one of my student's paper?


13. Why is there a 24-hour reporting delay on re-submitted assignments?


14. Turnitin keeps reporting quotations, citations and references as plagiarised material. How can I stop it doing this?


15. I can't view students' originality reports, and neither can they. The submission page shows a colour bar and a similarity percentage, but the report itself won't load. What should we do?


16. Where's the setting in Moodle that gives me the option to allow students to view Turnitin originality reports?


17. How do I distribute assignments to different tutors for marking?

18. I get a message saying I have duplicate copies of a Turnitin assignment that is linked to another Turnitin assignment.  How do I fix this?

19. I graded my student in the Turnitin Submission Box, but I cannot see the grade in the Moodle Gradebook?
 

1. What do I do if I believe a student has plagiarised a paper? General guidelines relating to plagiarism are available at:
    •    Governance at UNSW
    •    Student Academic Integrity and Managing Plagiarism Policy page, and
    •    Reducing plagiarism page of the Teaching Gateway

2. Do I still need to use the Moodle assignment tool?
If you do not require your students to submit their assignments for originality checking, the Moodle assignment tool is suitable for creating assignments in your course. These tools also allow you to create assignments for specific groups and to include attachments, features that are not available in Turnitin.

3. How do students get a "digital receipt" for their submitted paper?
The digital receipt displays as soon as a student submits an assignment. Turnitin also emails the student a digital receipt.

4. Will students be able to see other students' papers in the class?
No, your students will not be able to see papers submitted by other students.
However, if you choose to use Turnitin’s PeerMark tool, you are able to create a peer evaluation assignment.  Students would be allocated a number of other students’ papers to review based on criteria set by you.

5. Can I request that certain websites be added to Turnitin's database so that they will be checked against my students' papers?
Yes.  Submit this request to the Turnitin Help Desk.
However, do not submit enquiries relating to UNSW's Moodle-based Turnitin service directly to Turnitin. Instead, direct all enquiries to the IT Service Centre: itservicecentre@unsw.edu.au

6. Do I need to get my students' consent to use Turnitin?
No, but you should inform them about why and how Turnitin is being used and what is expected of them. Read these Disclosure guidelines.

7. Can I attach extra files of data or further instructions to a Turnitin assignment, for students to download?
No. Turnitin does not offer this feature. You will need to provide the extra content as a file, or by posting in a discussion topic.

8. Can group assignments be created?
No. Turnitin is designed to analyse individual submissions for similarity matching. Please use the assignment creation tools in Moodle if you want to create a group assignment.

9. I want the students to submit a data file as a submission but Turnitin rejects this.
Turnitin, as an originality checking tool, is designed to compare word processed documents for similarity against other assignments, websites and professional papers and journals. Use the assignments tool in Moodle if you want students to submit anything other than text files.

10. My students need to submit multiple files to me for an assignment. How do they do this?
Turnitin is designed to check one file at a time for similarity however, in the assignment settings, you can create multiple parts for the assignment that accept one file each. You can also use the assignments tool in Moodle to create an assignment in multiple parts, if you want assignment submissions to consist of more than one file

11. How do I access an assignment in the Turnitin database if the similarity index is high?
The Originality Report displays links to documents containing similar or identical text. You will be able to see links to web sources but if the match is with another submitted assignment, the original file will not be available to you. To request access to  a submission, click its link to display the “button to send a “request to view this paper”. The request is sent to the instructor of the course where the other paper was submitted and you must  include your email address.

12. What do I do if I receive a request via Turnitin to view one of my student's paper?
If a document is submitted to Turnitin that matches text in one of your student’s assignments, the instructor responsible for the new document may email you and request permission to view a copy of your student’s assignment.
Whether this instructor is from UNSW or from another institution, and whether they are requesting access to a paper belonging to a past or present student, do not give access to the requested paper.
Take the following steps:
    1.    Refer the request to the UNSW Privacy Officer
 Email: privacy@unsw.edu.auWeb: https://www.legal.unsw.edu.au/compliance/privacyhome.htmlTelephone: (02) 9385 8369
    2.    If the Privacy Officer gives you written permission to release the paper to the requestor, ensure that you do not disclose the identity of the paper's author by checking that the paper does not contain identifying information such as name or zID
Before providing access to the paper, ask for a written undertaking that the paper will only be used for the purpose of determining academic misconduct of another student and then destroyed.

13. Why is there a 24-hour reporting delay on re-submitted assignments?
You can set up a Turnitin assignment so that students may amend and then re-submit it based on their initial Turnitin report or other feedback. Be aware that the new originality report will not display until 24 hours after the student's submission of their first draft.
Advise your students to put their revised draft through Turnitin at least 24 hours before the coursework deadline if they want to see an originality report before they submit their final version, or if they're required to submit an originality report with the assignment.

14. Turnitin keeps reporting quotations, citations and references as plagiarised material. How can I stop it doing this?
Turnitin detects even correctly cited quotations and bibliography items and reports them as matched with other documents in the database. This is because:
    •    the journals, articles and texts quoted or cited may be in the database, and/or
    •    several students may have quoted from, or cited, the same reference works.
These parts of a student's assignment will generate a match which increases the assignment's overall similarity rating. This is why it's important to not just accept the similarity percentage Turnitin gives to an assignment. Check the reports and interpret the results.
You can ask Turnitin  to ignore quotations, references and bibliography items for all assignment submissions when generating originality reports during Turnitin assignment setup. For more information see Using Turnitin with Moodle . You can also exclude this material when you are viewing individual reports after submission. Students can also specify that these items be omitted, when they view their originality report. You'll have to switch the filter on every time you set up an assignment—you can't set it to stay on and be applied automatically to every assignment you create. See Turnitin’s GradeMark Tool for more information. Even with the filter turned on, Turnitin may still find some matches. When you review the originality report, you should check to see that the matches are only for legitimate quotations and references.

15. I can't view students' originality reports, and neither can they. The submission page shows a colour bar and a similarity percentage, but the report itself won't load.
This may be a browser issue. See Turnitin's system requirements page.
You and your students may need to change browsers to Internet Explorer to view the originality report.

16. Where's the setting in Moodle that gives me the option to allow students to view Turnitin originality reports?
When you are setting up a Turnitin assignment on the Adding a new Turnitin Assignment page, in the General section, the Student Originality Reports field gives you this option.

17. How do I distribute assignments to different tutors for marking?
See Using Turnitin with Moodle.

18. I get a message saying I have duplicate copies of a Turnitin assignment that is linked to another Turnitin assignment.
Issues with duplicated Turnitin Assignments occur because two or more instances of an assignment in Moodle are connected to the same Turnitin assignment via the Turnitin API. Submissions made to one of the duplicates will show up in the submission inbox of the others.
To fix this: We recommend that you delete the duplicate assignment and re-create the assignment to avoid problems.

19. I graded my student in the Turnitin Submission Box, but I cannot see the grade in the Moodle Gradebook?
Grades will not transfer from Turnitin to the Moodle Gradebook for these reasons:
   1. The Turnitin Submission Inbox has been configured without a grade value, so Turnitin does not send grade details to the Moodle Gradebook. No action is required.
   2. Rarely, a grade may not have automatically synchronised. To correct this, the Instructor should click the Turnitin Submission Box synchronise button  next to the affected assignment.