Echo360/LR+ Policies, FAQ and Support

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Echo360 is a web-based application, and as such does not have specific OS requirements.

For detailed information, please see Echo360 General Requirements.

Echo360 (LR+) domain name has changed from echo360.org.au to echo360.net.au.

This affects existing Echo embed links as they are still pointing to the old URL echo360.org.au. You will have to edit your embed code by changing from echo360.org.au to echo360.net.au.

Alternatively you can generate a new embed link in Echo360 as the new links are pointing to echo360.net.au.

Note: Echo360 LR+ LTI links in Moodle are not affected.

Many new devices (such as Macbook and iPad) support a digital encryption standard known as HDCP (high definition copyright protection) that will prevent the video signal from being recorded. If possible, you can use an analog adaptor (such as VGA) instead of HDMI cable to connect your device to the projector. Alternately, turning off HDCP on the portable device, if the device supports this.

For more information, please contact venue support to identify if this is the cause of your issue.

You do not have admin right to install software on a SOE computer, please raise a ticket with IT via email [email protected] to install Universal Capture.

If you have an error launching Universal Capture as below, it may be a network configuration issue.

Please disable Firewall or enable http + https communication via System Setting and re-launch Universal Capture. If you still have problems launching the software, please contact the IT Service Centre via email to [email protected] .

This may because you haven't been authenticated to login Universal Capture. Please ensure that you have logined Universal Capture every time before you start recording. After you login the software, your name should appear on tht top right hand corner.

No, recording in the venues and your personal recording are two separate services. There is no impact on your personal recording if we stop recording in actual venues.

You can still create a class in Echo to upload your personal capture recordings or any other video files. To do this, please click on the ‘New Class’ button on the upper right hand corner as below:

If you wish to opt out, please refer to ‘Opt out of lecture recording’ section in The Schedule of Lecture Recordings.

Copying and communication of copyright material at UNSW, including material such as text, diagrams, music or images recorded using UNSW Lecture Recordings+(called Echo360/LR+ ), is reliant on the Part VA and VB licences and is subject to the limits and provisions of the Copyright Act 1968. Material must be restricted to staff and students of the university and not available for access by the general public.

The UNSW Library copyright website contains some details on copyright compliance and copyright warning notices. In addition, under the Moral Rights Act 2000, standard academic practices must be followed so that the name of the author and the title of a work are included on copies.

When lectures are being recorded for UNSW Echo360/LR+, the requirements of privacy legislation must be considered, in particular, of the Privacy and Personal Information Protection Act 1998 (NSW). Full details of the Information Protection Principles that apply to UNSW are located in the UNSW Privacy Management Plan.

"Personal information" is defined in the Act as: "information or an opinion (including information or an opinion forming part of a database and whether or not recorded in a material form) about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion".

The types of personal information that are most likely to be collected during recording of a lecture are:

• the identities of speakers and personal opinions held by them that they express during the lecture
• information or opinions about other people, where a speaker talks about a third party whose identity is apparent or is reasonably ascertainable.

Staff should be particularly careful to ensure that case studies relating to individuals are properly de-identified.

Although notices alerting attendees to the use of UNSW Lecture Recordings+ (called Echo360/LR+) will be posted in lecture theatres, staff should inform the audience that the lecture is being recorded and should ensure that any latecomers are also informed.

The pre-roll intro clip to recordings made via the UNSW Lecture Recording+(called Echo360/LR+) service was created by our Brian Landrigan, Manager Media and Immersive Technologies.

To view the list of venues that are enabled for lecture recording, please click here.

Yes, you can. However, many new devices (such as Macbook and iPad) support a digital encryption standard known as HDCP (high definition copyright protection) that will prevent the video signal from being recorded. Alternatively you can use an analog adaptor (such as VGA) instead of HDMI cable to connect your device to the projector.

For more information, please check in Teaching in lecture theatre .

You can update the schedule information in Timetabling. If you make a last minute time/venue change, please call IT Service Centre on x51333 as changes take 24-48 hours to make effective.

Please check detailed information in The Schedule of Lecture Recordings page.

When a lecture is completed, the capture appliance in the venue will process the file. Once complete, it will become available automatically.

The length of the lecture determines how long it will take to process. We generally recommend waiting 24 hours before raising any incidents, because peak time like Week 1 and 2 will take a bit longer to process the files.

Yes, but creating a class in Echo class list does not schedule a recording automatically. You can use the "New Class" option of Echo360/LR+ to use its interactive abilities. For more information on creating new classes.

You need to manually share your Echo360/LR+ recordings in Moodle. For detailed information, please check in Sharing lecture recordings in Moodle.

Yes. By default, all recordings are downloadable. However you have the option to disable this feature by following steps here - Turning Section Features On and Off.

Yes. This can be configured in the "Availability" settings of the video. You may choose to make the video available to certain students only or after a certain date. More information can be found here.

Yes, you can use Universal Capture provided by Echo360/LR+.

More information on how to install, configure, record and upload can be found universal capture section.

Powerpoint ribbon is installed on all lectern computers by default. For detailed information, please check in Teaching with presentation slides.

Yes, adding interactive activities is one of the active tools and more details can be found in interactive_slides section.

If you cannot access your course in Echo360/LR+, please contact your faculty timetabling staff to add you in the instructor list. Echo360/LR+ automatically populate the instructor list from Class Maintenance in myUNSW.

If you still have problems accessing your content, please contact the IT Service Centre on 51333 or (02) 9385 1333.

If you are experiencing a problem with the computer of lecture theatre, or have brought in your own laptop and need assistance, contact:

• UNSW IT Service Centre - call extension 51333 or (02) 9385 1333

If you are experiencing a problem with any other venue equipment:

• CATS Venues - call extension 54888 or (02) 9385 4888
• Non-CATS Venues - call your faculty/school IT or AV support team

Echo360/LR+ service issues

Students can only access Echo360/LR+ recordings via Moodle, so please ensure you publish the Echo360 link in Moodle. 

If students cannot access your link, make sure it is not set to hidden in Moodle.

If both staff and students are unable to access the Echo360/LR+ service, we recommend that you:

• Call the IT Service Centre on x51333 or (02) 9385 1333, or via email to [email protected].  

Student personal device issues

If some students have issues on their personal device which are hard to troubleshoot , please advice the student to install and use another web browser/device and check the supported browsers and system requirements below.

Please download the support guide available here. 

Support for using Echo360/LR+ service can be obtained via:

• Teaching Gateway support pages
• Echo360 support pages
• Call the IT Service Centre on 51333 or (02) 9385 1333, or via email to [email protected]

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Echo360 is a web-based application, and as such does not have specific OS requirements.

For detailed information, see Echo360 General Requirements.

Instructors can upload media directly to their LR+ library to reuse it within their courses or share with other users within LR+.

To upload a file

1. In a Moodle course, click the LR+ link
2. Click 'Create' on the top left and select 'Upload Media'
3. Upload the file, videos can then be managed within the 'Library' tab and shared with classes.

Recommended settings

When uploading a video, LR+ will process the media file. For better audio quality after processing, it is recommended to follow these settings when recording or saving/exporting the file.

• Have a constant bitrate greater than 128kb/s defined for the audio
• Ensure the audio is recorded and saved in Stereo