In these videos, teachers talk about dealing with difficult students, or students having problems in class or in a course.
Complaint and grievance resolution policies and procedures
- Staff Complaint Policy
- Staff Complaint Procedure
- Student Complaint Policy
- Student Complaint Procedure
Visit the website for the University's Employee Assistance Program for professional, confidential counselling service for employees and their immediate family. In response to a student who has more than academic difficulties:
- Listen and be supportive
- Refer them to the various Support Services provided.