Information for staff

The myExperience Survey Procedure states that provision should be made for the myExperience survey to be conducted within lectures or tutorials. We recommend administering the survey mid-way through your class, when most students are in attendance, to achieve the best response rate. 

A powerpoint file is available here to display to students when they are completing the survey.

It is important to tell your students:

• This is your chance to tell us about your experience of learning and teaching at UNSW.
• The survey is confidential and teaching staff do not know their identity.
• Survey reports are not released until results have been officially published - their feedback can not have an impact on their results.
• Their feedback matters - the only way we can improve what we do - or to keep doing the good things we do - is by knowing what they think.

Students can log-in on their laptop, tablet or phone and:

• Click the link on Moodle course page; or
• URL  http://myexperience.unsw.edu.au use (zID@ad.unsw.edu.au); or
• Link in an email from myExperience.

The link in Moodle will take students directly to their survey without needing to login. Approximately 80% of survey responses originate from the Moodle links.

Whilst your survey is open to students, you can access real-time information on the number of responses submitted via the Response Rate Dashboard.

Click the Response Rate  link in your myExperience Dashboard.

The overall response rate for your courses will be shown in real time. Just refresh the page to get the latest response rate data.

Following the release of myExperience reports, should a member of UNSW staff identify a comment that has potentially breached the UNSW Student Conduct Policy or duty of care responsibilities to students and staff as part of the NSW Work Health & Safety Act 201, a member of academic staff can request approval from their Head of School (or equivalent) to remove a comment from the published report.

The following outlines the current process for requesting removal of specified student comments:

1. Request approval from the Head of School (or equivalent) to remove a comment from the published report. Send this request to the Head of School via email with the following information:
   • Details for the course, semester / term, and staff name

   • Include an exact copy of the entire comment to be removed

   • List your reasoning for the removal request, e.g. "The comment includes profanities and has no constructive intent to improve the quality of teaching and learning at UNSW."

2. Once the request is approved by the Head of School (or equivalent) in written form, please email it to myExperience@unsw.edu.au, the request will be processed promptly
3. Should the comment be approved by the PVCE to be removed, a new report will be released without the comment. Please note that the comment is not deleted. It will be archived for legal purposes.

myFeedback matters is an editable Moodle dialogue template that enables you to communicate what you have implemented in your course to enhance the student learning experience.

It is important to respond to student feedback so that they recognise that their constructive feedback contributes to improvements in their learning and teaching.

Course improvements addressed can be derived from a variety of sources, including, but not limited to, student feedback from the myExperience survey. Improvements addressed may relate to specific course assets including resources, activities, support and/or evaluation (RASE)

Instructions on how to edit the template are available on the myFeedback matters page.

The link in Moodle to the editable template looks like this:

Students can also complete their surveys when and where they want, to by accessing their personalised web link. 

The myExperience Team can be contacted at myExperience@unsw.edu.au