This page outlines current known issues with TELT Systems and recommended workarounds.
If you are experiencing an issue with Moodle that is not listed below, please contact us.
For assistance with workarounds, please refer to our help guides for staff and students.
| Issue | Workaround | Date Updated | Status |
|---|---|---|---|
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Media Collection Assignment: When the "Assignment Submission in Media Collection" setting is used with "require students to click the submit button" or group submission, students are given an error message when submitting. |
Currently no workaround. | 01/07/2019 | Logged with Blackboard for investigation. Ticket #04191155 |
|
Gradebook Export: Exporting the Gradebook to an excel spreadsheet times out for courses that have thousands of student enrolments. |
"Plain Text Format" (CSV) export takes only a few seconds. | 26/06/2019 | Moodle HQ is aware of the issue MDL-57612 but there is no current schedule for a fix to be implemented. Ticket#04183854 |
|
OU Blog: Using an individual blog with the Separate groups option prevents students from viewing comments for group member's blog posts. |
Currently no workaround. | 26/06/2019 | Logged with Blackboard for investigation. Ticket #04187303 |
|
Course Overview On Campus: Courses under UNSW Online are being displayed incorrectly in the course overview on-campus block. |
Currently no workaround. | 24/06/2019 |
Issue has been reported to Blackboard. |
|
Course Overview On Campus: Hiding many courses at a time may not hide all the courses if clicking too fast. |
Wait for the course to vanish from the block before hiding next course. | 20/06/2019 |
Case closed by Blackboard Ticket # 04179390 This issue will not be fixed. |
|
Media Collection Activity: The dropdown does not automatically default to the originally selected gallery when the Resubmit/Submit button is clicked. |
This issue can be fixed by selecting the gallery manually. | 05/06/2019 | This issue will not be fixed. |
|
H5P: H5P activities should be used to engage students with activities and to enhance interactivity in the course. |
We do not recommend the use of H5P activities for assessable components, that could earn grades for students. | 28/05/2019 | This issue is on the H5P roadmap to be addressed in the future |
|
Media Collection Activity: The add comment button does not appear in the first instance of the page while viewing the Media collection gallery. |
This issue can be fixed by clicking on the adjacent "Course", "Private" or "Feedback" tab. | 27/05/2019 |
Case closed by Blackboard This issue will not be fixed. |
|
Image icon issue: Banner icon observed while uploading images through theBox repository under Course administration. |
27/05/2019 | This issue will not be fixed. | |
|
Moodle UAT, STAGE failure on Microsft Edge: Moodle UAT and STAGE cannot be accessed on Microsoft Edge version 42.17134.1.0. |
Using other browsers such as Google Chrome, Mozilla Firefox are recommended. | 14/05/2019 |
Case closed by Blackboard |
|
Course Template tool: The correct Course Template is not used to create new courses if you rename the original and use a new one with the same course shortname as the previous. |
Request course cache to be cleared or avoid renaming template sandpit courses once created. | 13/05/2019 | More permanent solution is being investigated by Blackboard. Ticket #04146422 |
|
When staff log in as a another user for troubleshooting / design purposes, they are unable to view Stack questions, as well as Embed Codes from theBox or H5P. Other tools may also be affected. This is due to a security patch applied in April 2019, to protect logged-in-as users from running inappropriate code.
|
The best work-around at this stage is to use "Switch role to" as a student as it is not affected by this issue. This is not a perfect work-around as 'Switch role to' will not show you what a specific student sees. In this case you may need to ask them to show you in person, or send you screenshots. Additionally, in some rare circumstances the 'switch role to' will inherit permissions from the original users role, meaning the view is inaccurate. |
01/05/2019 |
This has been investigated by Blackboard in Status: Waiting Moodle HQ. |
|
Sharing Cart: Instructors when copying activities/resources will always contain user data. |
To ensure user data is not copied across, for applicable activities;
|
13/05/2019 |
Fixed as part of May Moodle release. UNSW3-695 |
|
STACK question: An error message appears If the answer of a question is "cos(1200*%pi*t)". |
Instructors can grade the question manually. | 29/03/2019 |
Currently being investigated by Blackboard. |
|
Forum Activity: YouTube videos in threaded replies (Forum activity) fail to stop playing the audio even after the reply is collapsed. |
Currently no workaround. | 29/03/2019 | This is not currently planned to be fixed. |
|
H5P: |
Currently no workaround. | 18/03/2019 |
Issue has been raised with Moodle Support. Bugfix patch (UNSW3-677) is scheduled for 03/04/2019. |
|
Turnitin Plagiarism Plugin: Students cannot view submitted paper or similarity report. |
Currently no workaround. | 22/10/2018 | Issue has been raised with Turnitin and Moodle support. |
|
Turnitin Plagiarism Plugin: Instructor cannot view the similarity score in the grading screen until the due date. |
Instructors can access an individual student’s similarity report before the due date via the Feedback Studio. |
22/10/2018 | Issue has been raised with Turnitin and Moodle support. |
|
Turnitin Plagiarism Plugin: Students can resubmit an assignment when the assignment settings do not allow resubmission. |
Currently no workaround. | 22/10/2018 | Issue has been raised with Turnitin and Moodle support. |
|
Turnitin Plagiarism Plugin: Instant similarity reports are generated for submissions even after the third attempt. |
Currently no workaround. | 22/10/2018 |
Currently students cannot see their similarity reports hence they cannot game the system with frequent resubmissions. |
|
Turnitin Plagiarism Plugin: Students can resubmit even after the due date. |
The Moodle assignment settings override the Turnitin settings. Setting the due date and the cut-off date to the same date in the assignment (not Turnitin) will prevent resubmission after the due date. |
22/10/2018 | Issue has been raised with Turnitin and Moodle support. |
|
Turnitin Plagiarism Plugin: Instructor cannot view Peermark. |
Currently no workaround. | 22/10/2018 |
There will be no impact to students or marking as currently Peermark cannot be enabled when the assignment is set up. |
|
Turnitin Plagiarism Plugin: Students are unable to view rubrics. |
Attach a PDF copy of the rubric to the assignment for students to access. | 22/10/2018 |
Issue has been raised with Turnitin and Moodle support. |
|
Course Contact Tool: |
This can be resolved by an Instructor or TELT Admin following these steps: 1) Delete existing course contact link 4) Under Privacy, uncheck "accept grades from this tool" |
25/07/2018 | Please use the workaround. The tool is currently being scoped for a redesign. |
| Moodle StudentQuiz Activity: If an 'Essay' type question is created in a quiz, when attempting to complete the quiz, no "Next" or "Finish" button is shown on screen and users cannot progress. | When adding the StudentQuiz activity, under Advanced Settings for allowed question types manually select all applicable options omitting the 'Essay' option. | 18/05/2018 | This is not currently planned to be fixed. |
| Moodle course overview - performance issues when users are enrolled in a large number of courses as an instructor. | Don't enrol in courses unless you are an instructor in that course. Administrative users can access course without enrolling. | 12/03/2018 |
Moodle HQ are working on performance improvements MDL-61384 and MDL-55611 |
| Moving inserted videos in Moodle from theBox: Within 'settings', if you click the option to move the content, upon the page refreshing, the media player generated changes and displays larger in size. | A manual refresh of the browser is required before the appropriate media player is generated and displayed in its new position. | 26/02/2018 | This is not currently planned to be fixed. If experienced please refresh the browser as per the workaround. |
| Teaching Assistant Role: Role updates in UNSW3-305 have removed Teaching Assistants ability to modify Course Resources and Activities. | Users with an Instructor role are unaffected and can add/modify/delete resources and activities. | 14/02/2018 | TA role permissions are being reviewed by Blackboard. Ticket #03092962 |
| theBox video transcoding notice missing: When uploading a Video to theBox instead of observing a message that the video is still transcoding, a progress indicator is displayed with no message on the status. | Refresh the page in a few minutes time. Once complete the progress indicator disappears. | 28/02/2018 |
Blackboard have been asked to investigate the cause. Ticket #03070409. A fix is anticipated for mid-March. |
| User Synchronisation Issue (myUNSW / Moodle): There is currently an issue affecting the synchronisation of staff and students from myUNSW to Moodle for Semester 1 2018 courses. Anyone who already had access won't be affected. | No Workaround. | 08/02/2018 | Blackboard have implemented a fix which will be deployed in the February Moodle release. Issue will be resolved on the 15th February. Ticket #03061498. |
| Safari - Embed Codes: When using Safari and adding media content in Moodle using Embed Codes, the page will reload and not display the media player. | If using Safari, a refresh of the page will be required after inserting the media item, for the media player to be generated. | 03/01/2018 | Investigated by Blackboard. Ticket #465392 |
| Share codes for MP3: Adding MP3 content in Moodle using Share Code's from theBox will not generate a working media player. | Insert MP3 content from theBox via embed code instead. | 03/01/2018 | Investigated by Blackboard. Ticket #465516 |
| Moodle Player Issues: Videos inserted in Moodle from theBox via the "Insert Moodle Media" may in some cases, cause older content to auto download. | Insert content into Moodle using theBox embed codes. | 28/02/2018 | Developers are aware of this issue and are working to apply a fix as soon as possible. For more information, please contact TELT. Tickets #03050612, #03055364 & UNSW-378. |
| Workshop & UNSW Workshop: Students’ assessment marks are not computed correctly when using comparison against the best assessment. | 1) Make use of the tool for submission marks only. This is done by hiding the assessment mark in the gradebook. OR 2) Manually enter the peer assessment marks as overrides. The overrides must be done in the Gradebook – either by direct entry in the Grader Report, or as an import (see next issue). Once below issue is resolved, overrides can also be done directly in the workshop activity. |
23/10/2017 | Currently being investigated by Netspot. Ticket #: 413044 |
| Workshop & UNSW Workshop: When an assessment mark is overridden within the Workshop activity (not in the Gradebook), the old mark is still recorded as the grade – i.e. the student sees the old mark only, both in the activity and in the grade book. | Grade overrides must be done in the Gradebook – either by direct entry in the Grader Report or as an import. Note: When using this workaround, the instructor should tell students to disregard the bracketed numbers and the column for assessment marks when accessing the Workshop activity in Closed phase. |
23/10/2017 | Currently being investigated by Netspot. Ticket #: 413044 |
| Gradebook import: xlsx and xml files are not able to be imported. | Export and import .csv files only. | 17/10/2017 | This issue has been reported to Blackboard who are investigating a solution. |
| Course Import / Progress Bar: Importing from a course with multiple progress bar blocks will only result in one progress bar block being imported, the most recently created progress bar block. | There is no current workaround available. | 17/10/2017 | This issue has been reported to Blackboard who are investigating a solution: Ticket number 462956 |
| Moodle Quiz: Editing a close type question after it has been completed by a user can result in the question breaking. This prevents subsequent users from using this question. |
Best practice is to not edit quiz questions after the quiz has become live in your course. If editing a close type question is required minor changes may be allowed but if you see the prompt "I confirm that I want the question to be saved as edited" |
17/10/2017 | Moodle HQ is aware of the issue MDL-52703 but there is no current schedule for a fix to be implemented. |
| Users of the internet service provider 'Belong (Telstra)' are unable to connect to Moodle. | Use a different internet provider if possible, perhaps from the UNSW Campus. | We recommend contacting your internet service provider so that they can identify and resolve the issue. | |
| Choice activity: If you limit the number of responses allowed you receive an error “This choice is full and there are no available places” (MOOD-5522) | Do not limit the number of responses to the choice activity. | 14/11/2017 | Currently a known issue. Moodle HQ tracker issue: MDL-56881 |
| OU Wiki: images and other media inserted in heading text in sections causes an error when clicking on "Edit section" link. | Highlight the image or media that has been tagged incorrectly and set back to paragraph formatting before saving. | 9/11/2017 | This issue has been reported to Blackboard. Ticket #463947 |
|
Embeded videos: Users are able to play an embedded video even when there are
restrictions in place for an activity/resource.
|
Manually hide the restricted activitie/resource that require restrictions. | 27/10/201 | This issue has been reported to Blackboard. Ticket #: 463501 |
| Moodle is intermittently unresponsive: Staff/students may intermittently experience Moodle activities/resources being unresponsive. For example, a section may not expand/collapse when clicked on, or a threaded forum may not open. This is believed to be related to javascript. | Please refresh your webpage, as testing has confirmed that this issue is intermittent and will usually be resolved. | 23/10/2017 | This issue has been reported to Blackboard. Ticket #: 455843 |
| Advanced Forum: The reset table preferences button does not stick (MOOD-4389). | Manually show the column again rather than clicking the reset table link. | 23/10/2017 | This issue has been identified by Moodle and is being looked at under MDL-41730. |
| Moodle File/Folder: Users get a "Can't find server" error in Moodle when trying to access a file or folder. | The issue is sporadic. Click the file or folder again. | This issue has been reported to Blackboard. Ticket #: 448597 | |
| Moodle Media Collection: When using group mode within an assignment collection the settings to restrict the number of "Maximum galleries" does not work as intended. | There is no current workaround available. | 17/10/2017 | This issue has been reported to Blackboard to develop a fix. Ticket #: 448253 |
| Moodle Media Collection: When using a media collection with the settings to allow students to create an unlimited number of galleries student will be unable to add any galleries at all. | There is no current workaround available. | 17/10/2017 | This issue has been reported to Blackboard to develop a fix. Ticket #: 448253 |
| Forum activity: When clicking Show parent in a forum, all posts in the forum are marked as read. | There is no current workaround available. | 17/10/2017 | This issue has been reported to Blackboard to develop a fix. Ticket #: 448074 |
| Forum activity: A users personal preference setting "Automatically mark posts as read" does not work correctly for the forum activity, when it is set as a "single simple discussion". Posts are not automatically marked as read and the button to do so manually is not available. |
Other forum types do not have this issue. |
17/10/2017 | This issue has been reported to the developer in Netspot. Ticket #: 438804 |
| Quiz tool: In situations where a quiz contains a mix of manual and automatically graded questions, If changes are made to the multiple choice answers after submissions have been made some attempts will be automatically graded and some will be listed as "Not yet graded" | Attempts that are not yet graded must be done so manually. | 17/10/2017 | Currently being investigated by our developer on Blackboard ticket #: 446067. |
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Media Collection activity: Users are unable to choose files to upload to a media gallery when using Firefox on Windows and clicking the Select your file button. |
Option 1: Drag and drop your file into the uploader instead of clicking Select your file. Option 2: Change the drop-down beside File name to All files. Option 3: Use a different browser. |
Currently being investigated by our developer on Blackboard ticket #: 445853. | |
| Moodle Message menu: The Moodle message menu is not visible when accessed via iOS devices. | Use a supported operating system and browser. | This is an iOS issue that may be fixed through future updates. | |
| Course Grid Format: Grid format is not readable by JAWS screen reading software for visually impaired students. |
1) Avoid using the grid format 2) Change your course format to the topic or weekly format if you are already using it. |
Grid format developer is currently updating the plugin to improve accessibility. Moodle tracker issue: CONTRIB-3240. | |
| Gradebook: When working with the grade book in multiple tabs, filtering the list in one tab (tab 1) can cause problems when entering grades in the second tab (tab 2) as the list filtered in tab 1 has caused updates not reflected in tab 2. | Do not use multiple tabs when working with the grade book. | 17/10/2017 | Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-42306 |
| IMS Content Package: Bad URL links in PDF file and HTML page, XSD not displayed clearly in IMS Content package (MOOD-2070) | There is no current workaround available. Avoid linking using anchors within pages and only use the main TOC for navigation. | Currently a known issue. |
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| Search Users: On activities/tools that allow you to search users, the checkbox "If only one user matches the search, select them automatically" does not work. | There is no current workaround available. | 23/10/2017 | Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-26363 |
| Quiz: When an Adaptive Mode quiz that allows re-attempts is created the feedback is for the last saved answer, not last submitted/graded. | There is no current workaround available. | 23/10/2017 | Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-35325 |
| Turnitin Assignment: Turnitin calculates grades incorrectly when a zero scale is specified. This occurs most commonly where an Instructor sets a task with two parts e.g. one section worth 0 marks and the second section worth 20 marks. In this case, if a marker gives a 0/0 mark for the first section the total calculates incorrectly. | The preferred workaround is not to set assignments or sections of assignments worth zero marks. If there is no alternative to the use of zero marks then do not mark the section that is worth zero marks and the calculation will occur correctly. For example, Student J: (-/0) + 12/20 = 60% (correct) Student C: 0/0 + 12/20 = 300% (incorrect) |
23/10/2017 | We are working with Turnitin and Netspot to resolve this issue either by restricting the number of characters that can be entered when the assignment is created or by increasing the number of characters allowed. |
| Moodle Mobile App: Unable to add audio-only content as student. | There is no current workaround available. | This is a limitation of the iOS7 as it does not allow files other than photos or images from the internal gallery. | |
| Moodle Mobile App: White "contents" heading text overlaps underlying interface on iOS7 iPhone 5. | There is no current workaround available. | Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-462 | |
| Mobile Devices: No embed code available when accessing YouTube from an iPad (MOOD-2234) | If you need to post videos on YouTube, use a desktop browser. | 24/10/2017 | The mobile version of the YouTube website does not provide access to the embed code. |
| Mobile Devices: Receive a SAML error when trying to use the "Web" icon within Moodle Mobile App (MOOD-2051) | There is no current workaround available. | Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-529, MOBILE-113 | |
| Win7 64bit Chrome 30 > Maple TA Activity >Instructor is unable to add a Maple TA activity as the course is not mapped to a Maple TA class via the Maple T.A course tools block (MOOD-2543) | There is no current workaround available. | MapleTA is not integrated with Moodle. | |
| Moodle Mobile App: Horizontal scroll doesn't work properly during grading (MOOD-1996) | Use the mobile theme to grade the assignment instead of the Moodle Mobile app. | Currently a known issue. by Moodle HQ. Moodle tracker issue: MOBILE-640 | |
| iPad4 Safari 7 > Lightbox Gallery - Multiple image upload from Camera Roll & Images Per Page Issue (MOOD-1810) | Rename each file before upload from the Camera Roll. | 24/10/2017 | This is a limitation of the way iOS handles uploads from the Camera Roll as every uploaded file has the name "image.jpg". |
| Mobile Devices: iPad4 Safari 7 > User boxes always say "0 Items" (MOOD-2360) | There is no current workaround available. | 24/10/2017 |
Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45385 Unresolved |
| Mobile Devices: Audio of SCORM package kept looping at regular intervals, cropping of window displaying SCORM package (MOOD-1925) | The width of the Flash content area should be set between 940 pixels to 960 pixels to fit in landscape mode. | 24/10/2017 | |
| Moodle Mobile App: Unable to complete enrol cohort as a Manager (MOOD-2316) | There is no current workaround available. | Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45999. | |
| Moodle Mobile App: Restore screen missing horizontal scroll (MOOD-2016) | There is no current workaround available. | Resolved in Moodle 2.6. Moodle tracker issue: MDL-39851 | |
| Moodle Mobile App: Unable to edit Legacy Files (MOOD-2041) | There is no current workaround available. | This is a limitation of the Moodle Mobile app. | |
| Moodle Mobile App: Unable to add a cohort as an Manager (MOOD-2356) | There is no current workaround available. | Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-574 | |
| Moodle Mobile App: Unable to complete enrol cohort as an Manager (MOOD-2366) | There is no current workaround available. | Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45999 | |
| Voice Podcaster subscription returns blank page (MOOD-2815) | Use an alternative browser. | This issue affects only Chrome 38 on Windows 8 PCs as the Java plugin is not supported. | |
| Course Menu block: Error message with custom link setting in Course Menu block (MOOD-2866) | There is no current workaround available. | 24/10/2017 | Currently a known issue by Moodle HQ. Moodle tracker issue: Moodle Tracker issue: CONTRIB-5534 |
| MOOD-2666 Can upload multiple files but only the first will be displayed using an iPad. |
Moodle lets the user select which of the multiple files they are uploading is the 'main' file, which is the one shown by default. You need to select the 'main' file if you upload mutiple files in order for the 'main file' to be displayed. If you do not select a 'main' file, Moodle selects one for you automatically. |
24/10/2017 |
Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-25489 Expected behaviour and is not intended to be resolved. |
| Course logs: When attempting to retrieve the course logs for a large course cohort, the page can may time-out. | There is no current workaround available. | 24/10/2017 | Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-30212 |
| Error message when accessing SCORM packages using wireless connections as there is a low time-out set for accessing the SCORM resource. | There is no current workaround available. Users may wish to access SCORM packages using a wired connection. | 24/10/2017 | There are discussions on this issue here. |
| YouTube search: When searching for a YouTube video using the Moodle Media button or in a Moodle Media Collection YouTube gallery, it returns a video saying that your device or app is not supported. YouTube is currently changing their technical interface that allows users to access YouTube from other apps such as Moodle. |
To add a YouTube video to your course, navigate to YouTube first and search for your video. Once you have found your video, copy the URL from the address bar (the URL looks like this) and paste this in the editor in your Moodle course or the Youtube URL field in the Media Collection. | 24/10/2017 | Currently being investigated by Netspot. Ticket #: 434466. |
| Cannot load Voice Authoring applet due to Java security settings in the browser (MOOD-3555, MOOD-3557) | Use an alternative browser. | This issue affects Chrome 4X on Windows 7 PC and Safari 9 on El Capitan as the Java plugin is not supported. |
Resolved Issues
| Issue | Workaround | Date Updated | Status |
|---|---|---|---|
| Ally Plugin Display issue: Ally Plugin is causing multiple display issues within Moodle courses. | Blackboard has disabled the plugin site-wide until they find a resolution for this issue. | 9/08/2018 | Blackboard resolved ticket #03906017 |
| Moodle calendar / upcomming events block showing an "EXAM" event: In your Moodle course you may notice this event. | Resolved. | 20/07/2018 | Investigated and the "EXAM" event was subsequently deleted by Blackboard. Ticket #03903608. |
|
Sync delay for Staff Enrolment via myUNSW: Staff enrolment into Moodle courses via Learning Management in myUNSW are delayed by a couple of days before appearing on Moodle. |
Issue has been resolved. The reason for the delay was with the sync cut-off time at Blackboard. This has now been increased. | 19/07/2018 |
Blackboard resolved ticket # 03496709 |
| H5P fails to save content states: H5P activities will not save student's attempts during completion of an activity. Any responses/activity completion data will be wiped out if the webpage is refreshed or closed during the session. | Please ensure any H5P sessions are completed is done so without refreshing or closing your browser. | 07/05/2018 |
Blackboard Ticket #03085879 This is a limitation with H5P. Resolved by Blackboard. Ticket #03124789 |
| Moodle Quiz activity: Text and Icons overlap each other in quiz questions | No workaround. | 07/05/2018 | UNSW theme developer resolved this issue. Ticket UNSW-388 / UNSW3-350 |
| HTML Editor - Insert Moodle Media Slider does not work: When inserting a video via the Insert Moodle Media button, staff/students can control the size of the video using a slider. The slider is not currently working, the video instead defaults to one size. | You can instead set the video size by clicking the "show html" button, denoted by <> in the menu, and then change the height/width pixels to your desired preference. Note, if you enter a pixel size which isn't in the correct ratio, the player will load a video player in the correct ratio as close as it can to what you entered. | 07/05/2018 | Resolved by Blackboard. Ticket #03078505 |
| Quiz STACK questions: an error is displayed which prevents creation of new stack questions. Existing stack questions should continue to work as expected. | No workaround. | 19/04/2018 | Blackboard resolved this issue ticket #03120599 |
| Quiz STACK questions are i) not displaying correctly and ii) not accepting answers and produce and "invalid answer" error message preventing these questions from being completed. |
1) click the box at the bottom of each STACK question with 'fix dollars' written on it. Save the changes and the variables will display again. 2) There is no current workaround. |
11/04/2018 | Blackboard resolved this issue ticket #03118641 |
| Lightbox Gallery: Unable to add files in Lightbox Gallery: The ability to upload files within a Lightbox Gallery Moodle activity is not functioning. | 26/2/2018 | Resolved - Ticket: #03077211 | |
| Moodle Player Issues: Videos inserted in Moodle from theBox via the "Insert Moodle Media" method will allow manual downloading and in some cases, cause content to auto download. | Insert content into Moodle using theBox embed codes. | 19/02/2018 | Developers are aware of this issue and are working to apply a fix as soon as possible. Manual downloading was addressed in the February Moodle release. For more information, please contact TELT. Tickets #03050612, #03055364 & UNSW-378. |
| Adding media on Moodle from theBox using "Insert Moodle Media" method will autoplay in some browsers. | Use an alternate browser (excluding Safari) and add content from theBox using Embed Code instead. | 19/02/2018 | Investigated and resolved by Blackboard as part of the February Moodle release. Ticket #: 03050673 |
| An instructor cannot add iframe embed codes from services such as theBox, Vimeo or Google into activities including Database, OU Blog, Discussion Forum. |
Moodle strips out iframe embed codes from multiple activities for security reasons. Not all activities/resources are affected, for example, Page/Label. |
24/10/2017 | Logged with Blackboard for investigation. Ticket #: 440169 |
| Average mean of grades (with extra credit) calculates incorrectly in Gradebook (iPad iOS 9) (MOOD-3638 | This is a limitation with iOS 9. | 24/10/2017 | Logged with Blackboard for investigation. Ticket #: 440220Works |
| Lesson activity: The numerical question type does not display embedded images to staff (preview mode) or students. Rather a broken image icon will appear to these users. | If an image is being used to display an equation, use LaTeX notation if possible. | 17/10/2017 | This issue is known to the developer and is currently being investigated by Netspot. Ticket #: 446835 |
| Media Collection activity: Users are unable to playback audio files when comments are not enabled in the collection. | If there are no course related implications, edit your media collection and enable commenting. | 17/10/2017 | Currently being invested by our developer on Blackboard ticket #: 446345. |
| Web PA activity: Security message displays due to the security certificate expiring. | When the error displays ignore this alert and select "Continue to this webpage (not recommended)" in order to access WebPA. | 17/10/2017 | The WebPa security certificate is not being renewed because a new activity is scheduled to supercede WebPA before the end of 2016 |
| Guest access mode: Profile pictures and names are visible to guests viewing tag pages. | If privacy is a concern, avoid adding tags to the interests section of personal user profiles. | 17/10/2017 | This issue is known to the developer and is currently being investigated by Netspot. Ticket #: 444363 |
| Mobile Devices: All SCORM packages viewed on an iPad have their navigation (back/next buttons) cut off by the Moodle SCORM window (MOOD-2198) | There is no current workaround available. | 24/10/2017 | There will be patches for this issue in Moodle 2.6. |
| Turnitin Assignment: There is a 40 character limit on Turnitin Assignment titles. If you use more than 40 characters you may be able to create an assignment but you won't be able to edit details, such as the post date, after creation. | Edit the title and reduce the title to less than 40 charcaters and save changes. Once this has synchronised with Turnitin the assignment will be fully editable again. | 23/10/2017 |
We are working with Turniitn and Netspot to resolve this issue either by restricting the number of characters that can be entered when the assignment is created or by increasing the number of characters allowed. Th elimit has been changed to 255 characters. |
| Forum Posts: Double posts will occur whenever the "Post to forum" button is double-clicked. | There is no current workaround available. | 17/10/2017 | Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-41730 |
| Mobile Devices: Unable to enrol users into sandpit using iPad 4 Safari 7 (MOOD-2275) | There is no current workaround available. | 24/10/2017 |
Currently a known issue by Moodle HQ. Error generated but student gets enrolled. |
| Mobile Devices: On creating a note via Participants icon, XMLPRC Error displayed (MOOD-2049) | There is no current workaround available. | 24/10/2017 |
Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-533 |
| Editing Section 0: When a course format is set to Topics format section 0 can't be edited due to the edit icon not displaying. | Change the course format to Collapsed topics, edit section 0, and then return the course format to Topics format if necessary. |
17/10/2017 |
This issue has been reported to our theme developer who have develop a fix which will be deployed in the January Moodle release on Weds 18th January. |
| Hidden course section names: When you hide a section within a moodle course, the section name also disappears resulting in confusion if multiple sections are hidden. | If hiding sections, create a label activity with the section name and place it at the top of the section so you know which one it is. | 17/10/2017 | This issue has been reported to Blackboard who are investigating a solution: Ticket number 454371 |
| ATTO editor: ATTO editor does not link text to provided URL | There is no current workaround available. | 24/10/2017 | Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45842 |
| Moodle Mobile App: Question Bank issues (MOOD-2031) | There is no current workaround available. | 24/10/2017 | Resolved in Moodle 2.6. Moodle tracker issue: MDL-39851 |
| Moodle Mobile App: Unable to access TinyMCE editor as student (MOOD-2225) |
There is no current workaround to resize the File picker to the screen size. "Choose File" options are limited to only "Take Photo or Video" or "Choose Existing". |
24/10/2017 |
Resolved in Moodle 2.6. Moodle tracker issue: MDL-39851 This is a restriction applied at the operating system level |
| Maple TA activity: MOOD-2545 Unable to add Maple TA activity. | There is no current workaround available. | MapleTA is not integrated with Moodle | |
| Maple TA assignment: MOOD-2544 Unable to add MapleTA assignment. | There is no current workaround available. | MapleTA is not integrated with Moodle. | |
| Moodle Chat: When setting to separate groups, chats are now separated by groups. | There is no current workaround available. |
This issue was identified in Moodle 3.1 upgrade testing (451955), however, will not be fixed. If this is an issue for you, please email externalteltsupport@unsw.edu.au. This issue has been resolved the Moodle 3.3 upgrade. |
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| Send an Email immediately: Instructor unable to send an email using Send An Email Immediately functionality using iPad iOS 9 (MOOD-3678) | This is a limitation with iOS 9. Use an alternative browser. | 24/10/2017 | Logged with Blackboard for investigation. Ticket #: 439748 |
| TinyMCE: Unable to embed media, add iframe, access Dropbox via Moodle Media button in TinyMCE (El Capitan) (MOOD-3921) | iframes are stripped out from TinyMCE for security reasons. | 24/10/2017 | Logged with Blackboard for investigation. Ticket #: 439066 |
| TinyMCE editor: Unable to add Math equation and select Media Gallery in TinyMCE editor (Win 10) (MOOD-3504) | Use Firefox instead of Chrome. | Logged with Blackboard for investigation. Ticket #: 439104 | |
| Course Menu block: Instructor unable to change number of chapters in Course Menu block (Win 10) (MOOD-3620) | Use Firefox instead of Chrome. | Logged with Blackboard for investigation. Ticket #: 439273 | |
| RSS feed: Empty RSS feed for student (Win 7) (MOOD-3791) | Use Firefox instead of Chrome for better formatting. However, RSS feed is not intended to be viewed in the browser directly. | Logged with Blackboard for investigation. Ticket #: 439945 | |
| Group mode icon: Missing icon for Group mode, debugging message displayed when uploading unacceptable file format, cannot uncheck Outcomes checkbox after selection for OU Wiki (Win 10) (MOOD-3576) | Group member information has been moved under activity restrictions. | Logged with Blackboard for investigation. Ticket #: 439500 | |
| Certificate: TELT Administrators not enrolled in course receive notifications for Certificate (El Capitan) (MOOD-3461) | There is no current workaround.The TELT Admins enrolled at category level inherit additional capabilities. | Logged with Blackboard for investigation. Ticket #: 439443 | |
| Embed URL resource: "Embed" URL resource loads a blank screen with wrong URL (Win 7) (MOOD-3431) | Browser blocks iframe in another site. | Logged with Blackboard for investigation. Ticket #: 439475 | |
| AGSM EE Administrator role: AGSM EE Administrator unable to enrol a staff member (iPad iOS 9) (MOOD-3966) | This is a pre-existing iOS issue. | Logged with Blackboard for investigation. Ticket #: 439697 | |
| TELT Administrator role: TELT Administrator unable to enrol a staff member (iPad iOS 9) (MOOD-3962) | This is a pre-existing iOS issue. | Logged with Blackboard for investigation. Ticket #: 439698 | |
| iPad - Smart Sparrow Lesson: Instructor unable to edit Smart Sparrow lesson using iPad (MOOD-3482) | Smart Sparrow's content is developed using Flash which cannot be played on iOS. | Logged with Blackboard for investigation. Ticket #: 439889 | |
| Moodle Media button - theBox repository: Student unable to access audio using theBox repository from Moodle Media button (iPad iOS 9) (MOOD-3842) | Moodle is providing a URL that first needs a redirect through to theBox (for authentication purposes), and this is preventing iOS from displaying the audio within an html5 audio player - as it doesn't perform the redirect itself. | Logged with Blackboard for investigation. Ticket #: 439954 | |
| IMS content package: Student unable to scroll content and follow links in PDF documents within IMS content package (iPad iOS 9) (MOOD-3722) | This is a limitation with iOS 9 | Logged with Blackboard for investigation. Ticket #: 440009 | |
| Uploading files: Unable to add video using theBox upload and select from iPad photo gallery (local files) (iPad iOS 9) (MOOD-3598) | This is a limitation with iOS 9. | Logged with Blackboard for investigation. Ticket #: 440010 | |
| Moodle calendar / upcomming events block showing an "EXAM" event: In your Moodle course you may notice this event. | Resolved. | 20/07/2018 | Investigated and the "EXAM" event was subsequently deleted by Blackboard. Ticket #03903608. |
| Sync delay for Staff Enrolment via myUNSW: Staff enrolment into Moodle courses via Learning Management in myUNSW are delayed by a couple of days before appearing on Moodle. | Issue has been resolved. The reason for the delay was with the sync cut-off time at Blackboard. This has now been increased. | 19/07/2018 | Blackboard resolved ticket # 03496709 |
| H5P fails to save content states: H5P activities will not save student's attempts during completion of an activity. Any responses/activity completion data will be wiped out if the webpage is refreshed or closed during the session. | Please ensure any H5P sessions are completed is done so without refreshing or closing your browser. | 07/05/2018 |
Blackboard Ticket #03085879 This is a limitation with H5P. Resolved by Blackboard. Ticket #03124789 |
The issues listed below were identified in the Moodle 3.5 test environment and do not affect the production Moodle environment. Blocker issues identified during testing will be resolved prior to the upgrade.
| Issue | Workaround | Date Updated | Status |
|---|---|---|---|
| MoodleRoom Forums and Forums Activity: Issue with the absence of theBox option in the attachment section of the discussion. | By inserting a picture in the add message section of the discussion can resolve this issue. Note that you will have to change the editor preferences to TinyMCE Editor, click the Toolbar Toggle option in the message section, and then upload the picture from theBox option, which is visible in the dialog box. |
1/02/2019 | This issue will not be fixed. |
| MoodleRoom Forums Activity: Issue with the display of the download button next to the uploaded video content. | 29/01/2019 | This issue will not be fixed. | |
| Media Collection Activity: Issue with adding multiple Youtube content in a gallery. | Going back to the Media Collection Activity and clicking on the edit gallery icon can resolve in adding multiple Youtube content in a particular gallery. | 29/01/2019 | This issue will not be fixed. |
| Turnitin v2 Assignment: Can't submit text submission on iPad. | 20/01/2019 | This issue will not be fixed. | |
| Turnitin v2 submission inbox: On iPad, when changing properties pressing on screen will not end the process | Pressing on another interactive object and the properties will submit. | 07/01/2019 | This issue will not be fixed. |
| External Tool: On iPad, External Tool always opens up the LTI course/activity in same page regardless of settings. | 28/11/2018 | Logged with Blackboard for investigation. Ticket #04031124 | |
| Profile photo: Not displayed after refreshing page. | 27/11/2018 | Logged with Blackboard for investigation. Ticket #04029988 | |
| Calendar: Edit button disappears when editing an event from group to user in calendar. | 26/11/2018 | Logged with Blackboard for investigation. Ticket #04028934 | |
| Student Conduct role: Edit button disappears when editing activity on Course page with Student Conduct role. | 26/11/2018 | Logged with Blackboard for investigation. Ticket #04028933 | |
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The issue is resolved. |
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| Participants/Enrolled Users Page: Unable to filter Participants list by group. | 23/11/2018 | Logged with Blackboard for investigation. Ticket #04028080 | |
| Participants/Enrolled Users Page: Interface doesn't allow search/filter by user name. | 23/11/2018 | Logged with Blackboard for investigation. Ticket #04028056 | |
| Assignment activity: Manager role unable to add a Moodle Assignment activity with Turnitin plugin enabled. | 22/11/2018 | Logged with Blackboard for investigation. Ticket #04028042 | |
| OU Wiki: When entire wiki is viewed online, theatre display shows nothing. | 22/11/2018 | Logged with Blackboard for investigation. Ticket #04028037 | |
| Assignment activity: Unable to upload the feedback files back to assignment activity after marking. | This issue can be resolved by extracting student assignments and compressing them into a new folder which needs to be uploaded as feedback files. For more details follow the steps under "Feedback Types" by clicking here. | 22/11/2018 |
Issue resolved by Blackboard. Ticket #04127721 |
| CAR gradebook extract: Unable to download a copy of CAR gradebook extract. | 22/11/2018 | Logged with Blackboard for investigation. Ticket #04027910 | |
| Turnitin v2 document viewer: Marks not showing up in submission inbox. | 23/11/2018 | Logged with Blackboard for investigation. Ticket #04027384 | |
| Turnitin v2 document viewer: No Grades section in turnitin assignment v2 on interimtest only, confirmed working on PROD on 3.5. | 23/11/2018 | Logged with Blackboard for investigation. Ticket #04027384 | |
| Blackboard Collaborate Ultra: Date picker does not display properly. | 21/11/2018 | Logged with Blackboard for investigation. Ticket #04026382 | |
| Forum: "Display replies in threaded form" breaks youtube embedded videos. | 23/11/2018 | Logged with Blackboard for investigation. Ticket #04026282 | |
| Groups: Instructor entering chat activity for a group that he is not in causes stack trace. | 20/11/2018 | Logged with Blackboard for investigation. Ticket #04025249 | |
| Pearson Custom Block: Pearson custom block configuration causes stack trace. | 19/11/2018 | Logged with Blackboard for investigation. Ticket #04025225 | |
| Media Gallery Search Block: Media gallery search block's search result page has stack trace. | 19/11/2018 | Logged with Blackboard for investigation. Ticket #04025202 | |
| Checklist Block: Stack trace appears if checklist overview is enabled in the checklist block. | 21/11/2018 |
Logged with Blackboard for investigation. Ticket #04025195 |
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| Assignment Activity: Tapping outside of the edited object in Assignment submission inbox does not confirm it. | 21/11/2018 |
Logged with Blackboard for investigation. Ticket #04022701 Request for a quote made to Blackboard. |
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| Rubric Manager: iPad cannot input into rubric in the rubric manager. | 23/11/2018 |
Logged with Turnitin for investigation. Case #00800235 Turnitin responded that iPad is not supported for this feature. |
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| Completion Progress Block Overview: Does not show select options for students. | 15/11/2018 |
Logged with Blackboard for investigation. Ticket #04020252 |
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| Tags Collection: Search does not function with capital letters. | Lower-case letters can still be used to find upper-case results. | 14/11/2018 |
Logged with Blackboard for investigation. Ticket #04018279 Request for a quote to Blackboard. |
| Gradebook: Course total becomes unhidden when revealing another activity's grades. | 09/11/2018 | Logged with Blackboard for investigation. Ticket #04017300 | |
| StudentQuiz: "is equal to" filter causes stack trace. | 14/11/2018 |
Logged with Blackboard for investigation. Ticket #04017299 Issue reported to the plugin maintainer on 14 Nov. |
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| Team Builder: Teams cannot be renamed on iPad. | Issue only exists on iPad. | 07/11/2018 |
Logged with Blackboard for investigation. Ticket #04016130 |
| Team Builder: Questions cannot be reordered on iPad. | Issue only exists on iPad. | 07/11/2018 | Logged with Blackboard for investigation. Ticket #04016129 |
| macOS: Keyboard shortcut Command-Delete doesn't work on TinyMCE editor. | Option-Delete can delete a word at a time. | 06/11/2018 |
Logged with Blackboard for investigation. Ticket #04015122 |
| Forum Activity: Embedding a video in a forum post results in a large placeholder image. | 19/11/2018 |
Logged with Blackboard for investigation. Ticket #04015108 Another ticket raised for fix Ticket #04025141 on Nov 19. |
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| Forum Activity: Displaying forum replies in threaded forum causes issues displaying music and video player. | 09/11/2018 | Logged with Blackboard for investigation. Ticket #04015107 | |
| Course End Date: Site default setting Course end date enabled, but end date not preconfigured on new course. | 05/11/2018 | Logged with Blackboard for investigation. Ticket #04013935 | |
| Assignment Activity: Grading column no longer movable after empty submission's pdf is loaded. | 05/11/2018 | Logged with Blackboard for investigation. Ticket #04011681 | |
| Manage Course Competencies: Stack trace error sometimes appears when searching for a competency with Safari. | Use a different browser such as Firefox or Chrome. | 12/11/2018 |
Logged with Blackboard for investigation. Ticket #04010526 This is currently not planned to be fixed. |
| ReadingGame: Refreshing ASK+ question will submit the question again whilst deducting. | 31/10/2018 |
Logged with Blackboard for investigation. Ticket #04010507 |
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| Glossary: Exporting secondary glossary and changing ratings cause an Invalid Context popup. | 06/11/2018 |
Logged with Blackboard for investigation. Ticket #04010475 It was determined that this was a core issue. A tracker has been lodged. |
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| Moodle Messaging: There are no preferences for popup notifications. | 31/10/2018 | Logged with Blackboard for investigation. Ticket #04010443 | |
| Rapidly pressing the 'Save and return to course' and 'Save and display' buttons in succession during creation of assignments (and other activities/resources) will create two resources | 02/11/2018 |
Logged with Blackboard for investigation. Ticket #04009274 |
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| Question Bank: TELT admins cannot add tags to question bank. | Issue occurs when you hold both the Instructor and TELT admin role. Removing the Instructor role will allow you to add tags. | 06/11/2018 | Logged with Blackboard for investigation. Ticket #04009217 |
| Wiki: Attaching a file to a comment on Creole and NWiki file not shown after submit. | 02/11/2018 |
Blackboard Ticket #04008115 Blackboard advised this issue is inherent with the Wiki plugin. Logged with Moodle HQ on Nov 2. Moodle tracker issue: MDL-63845 |
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| Wiki: Cancelling or previewing comments on Creole and NWiki format pages submits/saves it instead. | 02/11/2018 |
Blackboard Ticket #04008148 This issue will not be fixed but has been logged with Moodle HQ on 2 Nov. Moodle tracker issue: MDL-63845 |
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| HTML block: Potential cross-site scripting in both the HTML block and the role specific HTML block. | 15/11/2018 |
Blackboard Ticket #04008103 Blackboard responded saying the risk can be managed by only allowing trusted academics to access the block. Pending review on 15 Nov. |
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Forum: theBox video cannot be embedded in activity areas where all course members can contribute, due to security reasons - e.g. forum posts. |
Creating a textual hyperlink to theBox. | 09/11/2018 |
Blackboard Ticket #04008099 Blackboard responded saying this is a known issue due to security RT#465042 on 9 Nov. |
| Course menu block: 'New Window' opened from Custom Links not affected by the checkbox options in Course Menu Block. | 01/11/2018 |
Blackboard Ticket #04006849 Blackboard advised that this is a browser issue on 1 Nov. |
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| Messages block: The Messages block is missing. | 31/10/2018 | The Messages block, available in earlier versions of Moodle, was removed in Moodle 3.4. Please see Messaging for information on how to send and receive messages in Moodle. | |
| StudentQuiz: Empty choices assigned to drag and drop into text caused stack trace in StudentQuiz. | 30/10/2018 | Logged with Moodle HQ on 30 Oct. Moodle tracker issue: MDL-63812 | |
| StudentQuiz: "Next" and "Finish" buttons are not present for "description" type question | 30/10/2018 |
This is a core issue and will not be fixed. Issue reported to plugin maintainer on 30 Oct. |
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| ATTO Text editor: Video recording is less than two minutes in ATTO text editor. | Use a web browser other than Safari. | 06/11/2018 |
Blackboard Ticket #04000486 Patch approved on 30 Oct. Blackboard advised Safari does not support this feature https://developer.mozilla.org/en-US/docs/Web/API/Navigator/mediaDevices on 6 Nov. |
| Media Collection: Likes and comments not displayed correctly Media Collection. | 23/10/2018 |
Blackboard Ticket #04002956 Blackboard advised that this is duplicate of MODT-1688 and a quote has been requested in 04001589 on 23 Oct. |
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| Safe exam browser: "Back to course" button does not appear in Interim Test for Safe exam browser. | 25/10/2018 |
Blackboard Ticket #04002952 Blackboard have responded that this is functioning as designed on 25 Oct. |
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| Analytics report: Error message when accessing analytics report. | 23/10/2018 |
Blackboard Ticket #04002862 Blackboard advised analytics is currently not supported on 23 Oct. |
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| Media Gallery: Processing videos have different warning message for gallery view and media item view. | 22/10/2018 |
Blackboard Ticket #04001584 As this is an enhancement rather than an upgrade issue, we will not be making a change at this point. |
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| Media Gallery: GUI navigation interface disappears until processing completes. | 23/10/2018 |
Blackboard Ticket #04001582 Blackboard advised that this is an issue with theBox on 23 Oct. |
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| Safe exam browser: Message for quiz attempt using Safe exam browser is different in Interim Test. | 01/11/2018 |
Blackboard Ticket #04000478 |
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| Helpdesk role: Has the option to add new event in a course in Calendar. | 29/10/2018 | Blackboard Ticket #04000435 | |
| Send an Email tool: No Send email immediately button is showing. | 23/10/2018 |
Blackboard Ticket #04000399 Blackboard advised the button has been removed to simplify core changes on 23 Oct. |
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| CRON reports: CRON reports not enabled in Interim Test. | 29/10/2018 |
Blackboard Ticket #04000398 Blackboard advised that the CRON job has been running every 5 minutes on 29 Oct. |
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| VoiceThread: Mac OS Mojave with Safari version Version 12.0.1 (14606.2.104.1.1), you may receive a black screen when accessing/adding VoiceThread. | Use a different browser version or browser. | 19/10/2018 |
Blackboard Ticket #04000374 Only a particular version of Safari may cause black screen. |
| Equation editor: Unable to insert equations from editor using equation editor in Safari. | A different browser from Safari should resolve this issue. | 10/10/2018 |
Blackboard Ticket #03998800 This is a browser specific issue and wont be fixed. |
| Course activities and resources are duplicated when moved around on course page | Refreshing the page should remove duplicates. | 02/11/2018 |
Blackboard Ticket #03998798 This occurs very rarely and will not be fixed. Case closed on 2 Nov. |
| Audio Player: Audio player in label is enlarged when label is moved around. | A page refresh will restore the audio player to normal. | 23/11/2018 |
Blackboard Ticket #03998796 Blackboard advised that this is a core bug and will not be fixed on 22 Oct. Moodle HQ Tracker Issue Created: MDL-63733 |
| Webservice tokens: Webservice tokens don't have a filter to find. | 23/10/2018 |
Blackboard Ticket #03998793 Blackboard responded that the search functionality does not exist for manage token. A request for a quote 04002884 was made on 23 Oct. |
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| Moodlerooms Forum: Can't open replies after deleting a post in a Moodlerooms Forum discussion. | A page refresh will allow you to open replies again. | 25/10/2018 |
Logged with Blackboard for investigation. Ticket # 03998739 |
| Progress Bar block: Progress bar debugging messages on Overview of Students Page. | 18/10/2018 |
Blackboard Ticket #03998694 Blackboard created 03998724 for the quote on 18 Oct. |
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| Media Collection: Unable to view a particular submission in Assignment document viewer interface in Media Collection. | Because there isn't any file submission the outcome is blank. | 12/11/2018 |
Blackboard Ticket #03997584 |
| Orphaned Sections and Activities: Have reappeared in Moodle 3.5. | 31/10/2018 |
Blackboard Ticket # 03997584 Blackboard responded that orphaned activities is now a feature in collapsed topics on 31 Oct. |
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| Wrong Add Item page for uploading file to YouTube Gallery. | 02/11/2018 | Logged with Blackboard for investigation. Ticket #03996329 | |
| Edit Gallery button will trigger Submit Assignment button to appear | 16/10/2018 |
Logged with Blackboard for investigation. Ticket #03996328 Patch approved on 23 Oct. |
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| Course Overview On Campus block: Course Overview On Campus block does not filter courses by termcode | 19/11/2018 |
Logged with Blackboard for investigation. Ticket #03995294 Patch applied and tested successfully on 19 Nov. |
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| File format is changed from avi to wm when accessing video via File using iOS | 12/10/2018 |
Logged with Blackboard for investigation. Ticket #03994066 Blackboard advised that this is due to how the OS handles files and not a Moodle issue. |
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| GeSHi filter: GeSHi filters do not work in the Forum | 12/10/2018 | Logged with Blackboard for investigation. Ticket #03994048 | |
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| Assignment: Assignment with Turnitin enabled no check box next to the agreement | 23/10/2018 | Logged with Blackboard for investigation. Ticket #03992424 | |
| Lightbox Gallery: Students can upload images to the Lightbox Gallery even when Public setting is turned off | 11/10/2018 |
Logged with Blackboard for investigation. Ticket #03991268. Case closed by Blackboard on 11 Oct. |
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| Helpdesk Role: Helpdesk Role is able to create system wide calendar events. | 22/10/2018 |
Logged with Blackboard for investigation. Ticket #03991179 Blackboard advised that the Helpdesk role can only create events for themselves. |
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| Gradebook: Error messages when accessing Gradebook. | 23/10/2018 |
Logged with Blackboard for investigation. Ticket #03989930 Patch approved on 23 Oct. |
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| Student Conduct role: No option available to switch role to "Student Conduct". | 09/10/2018 |
Logged with Blackboard for investigation. Ticket #03988938 Blackboard responded that the Manager role does not have the switch to Student Conduct. |
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| Uploading video as student from computer displays video in theBox frame. | 23/10/2018 |
Logged with Blackboard for investigation. Ticket #03987735 Blackboard responded that this is functioning as intended. |
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| MathJax filter: Maths formula is rendered as image with MathJax filter enabled. | 23/10/2018 |
Logged with Blackboard for investigation. Ticket #03987721 Blackboard advised the cause of the issue on 17 Oct. Re-tested successfully on 23 Oct. |
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| Question bank: Unable to add questions from question bank. | 23/10/2018 |
Logged with Blackboard for investigation. Ticket #03987695 Successfully retested on 23 Oct. |
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| Media Collection: Number of likes and comment are not displayed in gallery. | 20/11/2018 |
Logged with Blackboard for investigation. Ticket #03986046 A request for a quote was made on 20 Nov. |
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| Non-specific file type submission instructions when uploading the wrong file type. | 19/10/2018 |
Logged with Blackboard for investigation. Ticket #03986032 Blackboard advised that this is expected behaviour and will not fix on 19 Oct. |
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| Course Overview On Campus block for student gives error can't pull data. | 15/10/2018 |
Logged with Blackboard for investigation. Ticket #03985894 Blackboard advised this warning is triggered because there are a high number of courses. |
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| Equations: Unable to insert equations since Java plugin is not available for Chrome. | 03/10/2018 |
Logged with Blackboard for investigation. Ticket #03982159 Blackboard responded that dragmath has not been maintained for several years hence there is no fix for Java in Chrome. |
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| Recycle bin: Extended delay in display of recycle bin link. | 22/10/2018 |
Logged with Blackboard for investigation. Ticket #03982158 Reviewed to be functioning as expected. |
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| Error message display when trying to access Embedded Files repository as a Student. | There is a check to see if you are accessing using the "logged in as" feature. If the user is using that, then it immediately gives that message. | 16/10/2018 |
Logged with Blackboard for investigation. Ticket #03978798 Blackboard advised that this is functioning as expected. |
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| Course import requires number of sections in shell to match final course when using Collapsed Topics format. | 19/10/2018 |
Logged with Blackboard for investigation. Ticket #03975657 Marked as expected behaviour on 19 Oct. |
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| Course Overview On Campus block. | 25/09/2018 |
Logged with Blackboard for investigation. Ticket #03975519 Blackboard advised that the block has been updated as part of the upgrade on 25 Sep. |
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| Alignment issue with text on the confirmation page for sandpit creation. | 24/09/2018 |
Logged with Blackboard for investigation. Ticket #03974433 Blackboard advised that this will require a quote on 24 Sep. |
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| Different course shortname created if the shortname already exists. | 08/11/2018 |
Logged with Blackboard for investigation. Ticket #03974432 Confirmed to occur on PROD on 8 Nov. |
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| Select cohort dropdown remains expanded after selection made. | 06/11/2018 |
Blackboard Ticket #03974430 Blackboard advised that this is expected behaviour. |
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| Book Resource: Images are not exported from Book module to a Word document. | 24/09/2018 |
Blackboard Ticket #03974411 This issue will not be fixed and has been reported to the plugin maintainer on 22 Oct. |
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| StudentQuiz: Student cannot add "Calculated simple" question type in StudentQuiz. |
Instructors need to enable moodle/question:movemine which is a security permission override for students enrolled in the course. |
23/09/2018 |
Case closed by Blackboard. Ticket#04132782 |
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| URL: Adding a URL with the option to display as embedded does not show website when accessing URL. | Due to security reasons websites that emit the x-frame-option tag won't appear when embedded. | 19/11/2018 |
Blackboard Ticket #03974391 |
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| Dashboard tile misalignment when course summary text present. | 25/09/2018 |
Logged with Blackboard for investigation. Ticket #03973073 UNSW-412 was raised with Daemon for advice on 25 Sep. |
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| Enrol User: username missing from search results in Enrol User function. | 02/11/2018 |
Logged with Blackboard for investigation. Ticket #03963721 Patch failed re-test on 2 Nov. |
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| McGraw-Hill plugin for Moodle. | 09/10/2018 |
Blackboard Ticket #03947479 Blackboard advised that the plugin requires review for Moodle 3.5. Blackboard is assisting to review this plugin. |
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| ReadingGame: Description for Reading Game in Moodle. | 30/08/2018 |
Logged with Blackboard for investigation. Ticket #03942910 Confirmed missing due to human error on 30 Aug. |
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| Team Evaluation: Marks do not appear on the Grades page once released. |
A Team Evaluation developer was asked to review on 2 Nov.
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| Team Evaluation: Users in another course cannot use same Questionnaire. | 30/10/2018 |
Replication steps forwarded to a Team Evaluation developer on 29 Oct. A Team Evaluation developer agreed that the help text isn't correct has suggested new help text on 30 Oct. |
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| Team Evaluation: 'Randomize' button in all three 'Report Type' randomises the Questionnaire answers without prompt in Team Evaluation | 30/10/2018 |
Replication steps forwarded to a Team Evaluation developer on 29 Oct. A Team Evaluation developer advised that the randomise button will not appear in PROD on 30 Oct. |
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| Team Evaluation: After grading an assignment with Team Evaluation (Beta) activated and any type of question added to Questionnaire, marks do not appear on Grades page for instructor. | 06/11/2018 |
The issue has been reported to a Team Evaluation developer on 29 Oct. The particular sequence of steps to replicate the issue seem to be working correctly on 6 Nov. |
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| Team Evaluation: Cancelling an edit of 'Split 100' question in the Questionnaire with Team Evaluation appears to delete question regardless of changes made. | 06/11/2018 | Replication steps forwarded to a Team Evaluation developer. | |
| Team Evaluation: Default grouping is not working in Team Evaluation. | 15/11/2018 |
The issue has been reported to a Team Evaluation developer. |
|
| UNSW New Theme: dashboard tile misalignment when course summary text present. | 30/09/2018 | UNSW-412 is raised to address this issue on 25 Sep. A request has been made to proceed with a suggested fix 30 Sep. | |
| PVCE Theme: Student details and grading information not displayed together for Assignment grading. | 09/10/2018 |
UNSW-463 is raised to address this issue on 8 Oct. Blackboard advised that there is a limit of 1680 pixels on the screen layout. A patch for the limit to be removed will be included in the next release. |
|
| PVCE Theme: Icons are misaligned and title is covered by page header in Book. | 04/10/2018 |
UNSW-418 is raised to address this issue on 2 Oct. Blackboard advised that this issue is caused by user content on 4 Oct. |
|
| PVCE Theme: Course menu block overlaps with content on page. | 26/09/2018 | UNSW-398 is raised to address this issue on 20 Sep. Daemon was advised to keep this ticket open on 26 Sep. |
Resolved Issues
| Issue | Resolution | Date Updated | Status |
|---|---|---|---|
| StudentQuiz: Select all checkbox doesn't get ticked when pressed. | Resolved | 16/11/2018 | Blackboard Ticket #04020227 |
| Database Activity: Youtube file picker not counted as valid URL type. | Resolved | 19/11/2018 |
Blackboard Ticket #04017155 Patch approved on 19 Nov. |
| Media Collection Activity: Youtube galleries display the wrong page when creating videos after the first. | 14/11/2018 |
Blackboard Ticket #04015143 Case closed, updates to duplicate issue Ticket: #03996392 |
|
| Youtube Player: Doesn't properly display changed buttons from Replay to Play/Pause. | Resolved | 14/11/2018 |
Blackboard Ticket #04015073 Patch approved on 14 Nov. |
| Quiz: Can't change from deferred feedback to immediate feedback after saving quiz. | This is actually working as designed. To have the feedback immediately shown during the attempt, the relevant settings should be ticked in the Quiz Settings / Review Options. | 12/11/2018 |
Blackboard Ticket #04011750 |
| Assignment Activity: PDF is not being generated for submitted assignments. | Applied configuration for document converter which resolves issue. | 05/11/2018 |
Blackboard Ticket #04011694 |
| Quiz: When time expires, the setting "attempts must be submitted option" is not honoured. | This is actually working as designed. The setting will control only if the user has logged out during the quiz attempt and logged back in after the time period elapse. | 12/11/2018 |
Blackboard Ticket #04011674 Accepted Blackboard's response on 12 Nov. |
| Database: Stack trace error appears when adding an entry to a database with no fields as a student. | There needs to be fields in the database before it can be used by students. | 07/11/2018 |
Blackboard Ticket #04010528 Accepted Blackboard's response on 7 Nov. |
| Badge: Cannot add profile criteria to badge. | This is a criteria for a site-level badge, not a course one. | 05/11/2018 |
Blackboard Ticket #04008064 Accepted Blackboard's response on 5 Nov. |
| Moving Section: Edit section name button disappearing when moving section. | Resolved | 19/11/2018 |
Blackboard Ticket #04008095 Patch approved on 19 Nov. |
| Repositories: ADFAEquella repository visible to students. | Resolved | 06/11/2018 |
Blackboard Ticket #04012686 Patch approved on 6 Nov. |
| Activity Completion: Stack trace when bulk editing activity completion. | Resolved | 07/11/2018 |
Blackboard Ticket #04010495 Patch approved on 7 Nov. |
| Course Overview On Campus block: New term codes required for 3plus. | Resolved | 18/11/2018 |
Blackboard Ticket #04004972 Patch approved on 18 Nov. |
|
Course Overview On Campus block: Courses in terms not displayed on Course Overview On Campus block. |
Resolved | 06/11/2018 |
Blackboard Ticket #03987708 Patch approved on 6 Nov. |
| Wiki: Creole format wiki page creole edit toolbar appears along with TinyMCE editor. | Resolved | 07/11/2018 |
Blackboard Ticket #04008107 Patch approved on 7 Nov. |
| Scheduler: Captcha fails irrespective of the number of correct iterations selected in Scheduler. | Reconfigured with correct details. | 07/11/2018 |
Blackboard Ticket #04004047 Patch approved on 7 Nov. |
| Questionnaire: Stack trace when submitting a Questionnaire with no answer. | Resolved | 07/11/2018 |
Blackboard Ticket #04004061 Patch approved on 7 Nov. |
| StudentQuiz - STACK question type: Emoji is displayed when answer of a STACK question is invalid. | Resolved | 07/11/2018 |
Blackboard Ticket #03974425 Patch approved on 7 Nov. |
| Personalised Learning Designer tool: Not enabled for instructor role. | Resolved | 09/11/2018 |
Blackboard Ticket #04002881 Patch approved on 9 Nov. |
| Blackboard Ally Plugin: Not enabled in Moodle Stage. | There was a configuration issue with the integration on the testing environment but it has been resolved. | 09/11/2018 |
Blackboard Ticket #04011594 Confirmed working on 9 Nov. Request made to ensure Ally is configured in PROD for the upgrade on 9 Nov. |
| Send an Email tool: Send an email comma and semicolon separators not functioning. | Resolved | 30/10/2018 |
Blackboard Ticket # 04000379 Patch approved on 30 Oct. |
| Bluepulse: Bluepulse activity LTI error. | Resolved | 19/10/2018 |
Blackboard Ticket # 03998677 Updates to the config passed testing. |
| Moodlerooms Forum: RSS block does not read from the Moodlerooms forum RSS feed. | Resolved | 24/10/2018 |
Blackboard Ticket # 03997598 Patch approved on 24 Oct. |
| Bulk LTI Creation tool: LTI Creation report error thrown. | Resolved | 07/11/2018 |
Blackboard Ticket # 03998805 Patch approved on 7 Nov. |
| Team Evaluation: Marks do not appear on the Grades page once released. | A Team Evaluation developer asked whether a deadline was set in the Team Eval settings. It was confirmed by a tester. | 06/11/2018 |
A Team Evaluation developer was asked to review on 2 Nov. Confirmed that the issue passed on 6 Nov. |
| UNSW New Theme: Not all emoticons are displayed in TinyMCE editor. | Resolved | 01/11/2018 |
UNSW-483 is raised to address this issue on 29 Oct. Daemon advised the fix is in version 5.0.1 on 1 Nov. |
| UNSW New Theme: Questions display table columns overlap in portrait mode for StudentQuiz. | Resolved | 30/10/2018 |
UNSW-482 is raised to address this issue on 29 Oct. Daemon advised the fix is in version 5.0.1 on 30 Oct. |
| UNSW New Theme: Images in Recent files displayed as overlapping in File Picker. | Resolved | 31/10/2018 |
UNSW-481 is raised to address this issue on 15 Oct. Fix has passed testing on 31 Oct. |
| UNSW New Theme: Turn Theatre Display On button covers text in OU Wiki. | Resolved | 30/10/2018 |
UNSW-480 is raised to address this issue on 15 Oct. Daemon advised that the fix is in version 5.0.1 on 30 Oct. |
| UNSW New Theme: Image to replace random banner image for courses listed on Course Overview page. | Resolved | 08/10/2018 |
UNSW-458 is raised to address this issue on 8 Oct. Re-tested and confirmed fixed on 17 Oct. |
| UNSW New Theme: "Edit" button appears at the bottom of the Label after Label is created. | Resolved | 26/09/2018 |
UNSW-411 is raised to address this issue on 25 Sep. An explanation of the layout was provided and deemed acceptable. Case closed on 26 Sep. |
| UNSW New Theme: Maximise search fields. | Resolved | 17/10/2018 |
UNSW-395 is raised to address this issue on 11 Sep. Re-tested and confirmed fixed on 17 Oct. |
| UNSW New Theme: Enlarged Media gallery icon. | Resolved | 19/10/2018 |
UNSW-410 is raised to address this issue on 11 Sep. Fix has passed testing on 19 Oct. |
| PVCE Theme: Displayed grey block when log in as test student. | Resolved | 23/10/2018 |
UNSW-478 is raised to address this issue on 11 Oct. Patch approved on 23 Oct. |
| PVCE Theme: Overlapping blocks and fields in OU Blog. | Resolved | 23/10/2018 |
UNSW-477 is raised to address this issue on 11 Oct. Patch approved on 23 Oct. |
| PVCE Theme: Misalignment of fields and page header when searching Forum. | Resolved | 23/10/2018 |
UNSW-476 is raised to address this issue on 11 Oct. Patch approved on 23 Oct. |
| PVCE Theme: Misalignment of icons in display of Badges. | Resolved | 11/10/2018 |
UNSW-475 is raised to address this issue on 11 Oct. Daemon advised that a fix is in version 2.0.0 on 11 Oct. |
| PVCE Theme: Page header not displayed properly for Reading Game. | Resolved | 23/10/2018 |
UNSW-474 is raised to address this issue on 10 Oct. Patch approved on 23 Oct. |
| PVCE Theme: "Enrolment details" icons are of wrong colour when managing | Resolved | 05/10/2018 |
UNSW-473 is raised to address this issue on 9 Oct. Fix has passed testing on 5 Nov. |
| PVCE Theme: Overlapping icons in sections headings on course page | Resolved | 23/10/2018 |
UNSW-472 is raised to address this issue on 8 Oct. Patch approved on 23 Oct. |
| PVCE Theme: Display issue in Section menu when setting up Assignment with marking guide. | Resolved | 23/10/2018 |
UNSW-471 is raised to address this issue on 8 Oct. Patch approved on 23 Oct. |
| PVCE Theme: Incorrect colour of Course menu block when docked. | Resolved | 09/10/2018 |
UNSW-470 is raised to address this issue on 8 Oct. Daemon advised that a fix is in version 2.0.0 on 9 Oct. |
| PVCE Theme: Misaligned Image and editor in Quiz attempt interface by Student. | Resolved | 23/10/2018 |
UNSW-469 is raised to address this issue on 8 Oct. Patch approved on 23 Oct. |
| PVCE Theme: Misalignment of Section menu, buttons and fields in Response history of Quiz. | Resolved | 23/10/2018 |
UNSW-468 is raised to address this issue on 8 Oct. Patch approved on 23 Oct. |
| PVCE Theme: Grades report in UNSW Workshop is not fully displayed. | Resolved | 23/10/2018 |
UNSW-467 is raised to address this issue on 8 Oct. Patch approved on 23 Oct. |
| PVCE Theme: Unable to view full message in editor in Dialogue. | Resolved | 23/10/2018 |
UNSW-466 is raised to address this issue on 8 Oct. Fix has passed testing on 23 Oct. |
| PVCE Theme: Long activity name not displayed fully for Student in Section Menu. | Resolved | 23/10/2018 |
UNSW-465 is raised to address this issue on 8 Oct. Patch approved on 23 Oct. |
| PVCE Theme: Misalignment of Search field, Search button and content in gallery of Media Collection. | Resolved | 23/10/2018 |
UNSW-464 is raised to address this issue on 8 Oct. Patch approved on 23 Oct. |
| PVCE Theme: Buttons too close in course backup interface | Resolved | 23/10/2018 |
UNSW-461 is raised to address this issue on 8 Oct. Patch approved on 23 Oct. |
| PVCE Theme: Misalignment of headers and icons, overlapping blocks in Turnitin v2 assignment. | Resolved | 23/10/2018 |
UNSW-460 is raised to address this issue on 8 Oct. Patch approved on 23 Oct. |
| PVCE Theme: Section menu is not displayed correctly setting up rubrics in Assignment. | Resolved | 23/10/2018 |
UNSW-459 is raised to address this issue on 8 Oct. Patch approved on 23 Oct. |
| PVCE Theme: Misalignment of Search field and Search button in gallery of Media Collection. | Resolved | 23/10/2018 |
UNSW-457 is raised to address this issue on 8 Oct. Patch approved on 23 Oct. |
| PVCE Theme: Assessment form in UNSW Workshop is cut off. | Resolved | 23/10/2018 |
UNSW-456 is raised to address this issue on 8 Oct. Patch approved on 23 Oct. |
| PVCE Theme: Misaligned icons in UNSW Workshop grades report. | Resolved | 23/10/2018 |
UNSW-455 is raised to address this issue on 4 Oct. Fix has passed testing on 23 Oct. |
| PVCE Theme: Overlapping block in Team Builder. | Resolved | 23/10/2018 |
UNSW-453 is raised to address this issue on 4 Oct. Fix has passed testing on 23 Oct. |
| PVCE Theme: Unable to view the cancel button when accessing Voice Thread. | Styles of this VoiceThread embed are fully controlled by the plugin. | 09/10/2018 |
UNSW-432 is raised to address this issue on 2 Oct. No longer found to be an issue on 9 Oct. |
| PVCE Theme: Different height of Search field and Search button in Glossary. | Resolved | 23/10/2018 |
UNSW-431 is raised to address this issue on 2 Oct. Fix has passed testing on 23 Oct. |
| PVCE Theme: Unable to select Mode of attempt for SCORM when screen is small. | Resolved | 23/10/2018 |
UNSW-430 is raised to address this issue on 2 Oct. Fix has passed testing on 23 Oct. |
| PVCE Theme: Unable to identify theme and overlapping headers in Chat. | Resolved | 23/10/2018 |
UNSW-429 is raised to address this issue on 2 Oct. Patch approved on 23 Oct. |
| PVCE Theme: Duplicated title "Overview of students" in Completion Progress block. | Resolved | 23/10/2018 |
UNSW-424 is raised to address this issue on 2 Oct. Patch approved on 23 Oct. |
| PVCE Theme: Enlarged media gallery button in editor when updating Wiki settings. | Resolved | 23/10/2018 |
UNSW-423 is raised to address this issue on 2 Oct. Patch approved on 23 Oct. |
| PVCE Theme: Block overlaps Feedback setup interface. | Resolved | 23/10/2018 |
UNSW-422 is raised to address this issue on 2 Oct. Patch approved on 23 Oct. |
| PVCE Theme: Block overlaps Dialogue setup interface. | Resolved | 23/10/2018 |
UNSW-421 is raised to address this issue on 2 Oct. Patch approved on 23 Oct. |
| PVCE Theme: Enlarged eye icon when setting up restrictions and enlarged media gallery button in editor when managing courses settings. | Resolved | 23/10/2018 |
UNSW-420 is raised to address this issue on 2 Oct. Patch approved on 23 Oct. |
| PVCE Theme: Block overlaps file upload interface. | Resolved | 23/10/2018 |
UNSW-419 is raised to address this issue on 2 Oct. Patch approved on 23 Oct. |
| PVCE Theme: Wrong course menu colour. | Resolved | 23/10/2018 |
UNSW-416 is raised to address this issue on 2 Oct. Patch approved on 23 Oct. |
| PVCE Theme: Overlapping blocks when accessing assignment. | Resolved | 23/10/2018 |
UNSW-415 is raised to address this issue on 2 Oct. Patch approved on 23 Oct. |
| PVCE Theme: Uneven spacing for options in user block. | Resolved | 23/10/2018 |
UNSW-409 is raised to address this issue on 24 Sep. Patch approved on 23 Oct. |
| PVCE Theme: Missing "Turn Theatre Display On" button when accessing Wiki. | Resolved | 23/10/2018 |
UNSW-408 is raised to address this issue on 24 Sep. Patch approved on 23 Oct. |
| PVCE Theme: Missing "Turn Theatre Display On" button and default HTML format not functioning in Wiki. | Resolved | 23/10/2018 |
UNSW-407 is raised to address this issue on 24 Sep. Fix has passed testing on 23 Oct. |
| PVCE Theme: Image embedded in HTML block does not resize. | Resolved | 23/10/2018 |
UNSW-406 is raised to address this issue on 24 Sep. Fix has passed testing on 23 Oct. |
| PVCE Theme: Image file overlaps other files in folder in file picker. | Resolved | 23/10/2018 |
UNSW-405 is raised to address this issue on 20 Sep. Fix has passed testing on 23 Oct. |
| PVCE Theme: Misaligned completion tick boxes when accessing Attendance. | Resolved | 23/10/2018 |
UNSW-404 is raised to address this issue on 20 Sep. Fix has passed testing on 23 Oct. |
| PVCE Theme: Overlapping blocks and fields in Attendance. | Resolved | 23/10/2018 |
UNSW-403 is raised to address this issue on 20 Sep. Fix has passed testing on 23 Oct. |
| PVCE Theme: Overlapping blocks, missing scroll bar and buttons are merged in Participants page. | Resolved | 23/10/2018 |
UNSW-402 is raised to address this issue on 20 Sep. Resolved on 23 Oct. |
| PVCE Theme: Small interface for uploading files via legacy course files. | Resolved | 23/10/2018 |
UNSW-401 is raised to address this issue on 20 Sep. Patch approved on 23 Oct. |
| PVCE Theme: Embedded theBox video is not displayed in discussion forum. | Resolved | 27/09/2018 |
UNSW-400 is raised to address this issue on 20 Sep. Case closed on 27 Sep. |
| PVCE Theme: Missing "Turn Theatre Display On" button when accessing a Page. | This functionality is not implemented in the PVCE theme. | 26/09/2018 |
UNSW-399 is raised to address this issue on 20 Sep. Case closed on 26 Sep. |
| PVCE Theme: Course menu block is overlapped by content on page. | Resolved | 23/10/2018 |
UNSW-397 is raised to address this issue on 17 Sep. Patch approved on 23 Oct. |
| PVCE Theme: Issues with logo sizes and incorrect alignment of text when adding a page resource. | Resolved | 23/10/2018 |
UNSW-396 is raised to address this issue on 24 Sep. Patch approved on 23 Oct. |
Issues listed here have been identified in our testing Moodle 3.3 environment and do not affect the production Moodle environment. Blocker issues identified during testing will be resolved prior to upgrade.
NOTE: Items that are crossed off have been resolved.
| Issue | Workaround | Date Updated | Status |
|---|---|---|---|
| Course End Dates: UNSW 3.3 - Interim Test - Application of end dates for courses. | Populate the end date for older courses to help prevent them from being displayed in the dashboard. | Awaiting response from Blackboard RT-465056 on feasibility of inserting specified end date into selected Moodle courses. | |
| Assignment activity feedback files: Cannot upload multiple feedback files to Assignment activity on Moodle 3.1/3.3 | No workaround. | Reported to Blackboard RT-463448. | |
| Editing activity settings: UNSW 3.3 Editing an activity settings dropdown appears under next activity heading especially stealth activity settings. | Move the activity up, then change its settings and move it back. | Reported to Blackboard ticket RT-464904. UNSW3-272 for fix is pending peer review. | |
| Importing image in Dropbox: UNSW 3.3 - InterimTest - MOOD-5091 - Error when importing image file from Dropbox. If you try to use dropbox before responding to the email confirmation when you create a new dropbox account a generic error is displayed when attempting to add files from dropbox. | Respond to dropbox email and the error no longer occurs. | A better error message to inform users of how to correct this is being tracked under Blackboard ticket RT-464444. | |
| Uploading folder: UNSW 3.3 - InterimTest - MOOD-5095 - Error message when dragging and dropping folder for upload. | Drag each of the files in the folder. | This has been reported to Blackboard under ticket RT-464457. | |
| Uploading files: UNSW 3.3 - InterimTest - MOOD-5091 - When multiple files are added to the "select files" section, only the first is displayed. | Only upload one file. | Previously reported as MOOD-2666/MDL-25489. | |
| Stack question type: Update to Moodle 3.3 (Stack Question Type) | No workaround needed, updating plugin version. | This has been reported to Blackboard under ticket RT-460617. | |
| UNSW 3.3 - InterimTest - AGSM EE Theme | No workaround at this time. | This has been reported to Blackboard under ticket RT-462204. | |
| Viewing theBox Videos: UNSW 3.3 - InterimTest - theBox Videos: When viewing videos embedded from theBox UAT, the videos show an error message. | No workaround at this time. | This has been reported to Daemon under ticket UNSW-337. | |
| Quiz activity: UNSW 3.3 - InterimTest - MOOD-5193 - Emoticons don't appear after entering them in the quiz description. | This feature has been disabled as per RT- 413888. | This has been reported to Blackboard under ticket RT-462351. | |
| SCORM package: UNSW 3.3 - InterimTest - MOOD-5195 - Errors when adding SCORM package. | Errors appear but SCORM package still works. No workaround necessary. | This has been reported to Blackboard under ticket RT-462368. | |
| Leganto plugin: UNSW 3.3 - InterimTest - Leganto plugin results in error. | No workaround at this time. | This has been reported to the Library Admin team. | |
| Scorm package: UNSW 3.3 - InterimTest - MOOD-5195 - SCORM package description dropdown menu disappears. | No workaround at this time. | This has been reported to Blackboard under ticket RT-462441. | |
| Import content: UNSW 3.3 - InterimTest - Blocker - MOOD-5388 - Importing contents imports items that were not selected. | Expected behaviour. | This has been reported to Blackboard under ticket RT-462452. | |
| Course backup: UNSW 3.3 - InterimTest - MOOD-5388 - When adding a new section to a backup/restore/reset course, error message appears. | No workaround at this time. | This has been reported to Blackboard under ticket RT-462453. | |
| UNSW 3.3 - InterimTest - MOOD-5388 - Students, view did not get imported. | Expected behaviour. | This has been reported to Blackboard under ticket RT-462470. | |
| Quiz activity: UNSW 3.3 - Interim Test - Blocker - MOOD-5193 - Quiz: No grace period | No workaround at this time. | This has been reported to Blackboard under ticket RT-462597. | |
| Media Collection: UNSW 3.3 - Interim Test - Blocker - MOOD-5237 - Media Collection: Get error when creating new media collection | No workaround at this time. | This has been reported to Blackboard under ticket RT-462636 / UNSW-340. | |
| Restore: UNSW 3.3 - Interim Test - Critical MOOD-5384 - Restore: Deleting section results in error | No workaround at this time. | This has been reported to Blackboard under ticket RT-462642/RT-462916. | |
| Course backup: UNSW 3.3 - InterimTest - MOOD-5380 - Backup saved in user private backups, not course backups. | Expected behaviour. | This has been reported to Blackboard under ticket RT-462619. | |
| UNSW 3.3 - InterimTest - Copy of UNSW Moodle 3.3 | No workaround at this time. | This has been reported to Blackboard under ticket RT-462787. | |
| External Tool activity: UNSW 3.3 - InterimTest - Error message is displayed for the External Tool activity. | No workaround at this time. | This has been reported to Blackboard under ticket RT-462924. | |
| External Tool activity: UNSW 3.3 - InterimTest - MOOD-6010 - Debugging error message shows when adding/editing External Tool activity. | No workaround at this time. | This has been reported to Blackboard under ticket RT-462945. | |
| Captcha: UNSW 3.3 - InterimTest - MOOD-5385 - CAPTCHA does not work correctly. | No workaround at this time. | This has been reported to Blackboard under ticket RT-463041. | |
| Moodle Forum activity: UNSW 3.3 - Interim Test - MOOD-5084 - Standard Forum activity duplicates first post when the "display replies in threaded form" view is used. | No workaround at this time. | This has been reported to Blackboard under ticket RT-463081. | |
| 3 column theme: UNSW 3.3 - Interim Test - Collapsed topics course format and FBE Category with 3 column theme, does not show blocks on specific window widths. |
1. Add at least one section to the course
or
2. Edit course settings and change the course format "Column orientation" from “Vertical” to “Horizontal” (which is currently "Vertical"
|
This has been reported to Blackboard under ticket RT-463324/RT-464809. | |
| Messages: UNSW 3.3 - InterimTest - Sending message interface has black/blue buttons. | No workaround at this time. | This has been reported to Blackboard under ticket RT-463926. |
The following issues were discovered as part of Moodle 3.3 Upgrade testing but have been replicated in Moodle production. As such these items will be resolved upon Moodle 3.3 project completion:
| Issue | Workaround | Date Updated | Status |
|---|---|---|---|
| UNSW 3.3 - InterimTest - MOOD-5195: Score calculated incorrectly. | No workaround at this time. | This has been reported to Blackboard under ticket RT-462447. | |
| Scheduler activity: Instructors unable to revoke individual bookings in scheduler activity, when two or more students have booked places. | No workaround at this time. | This has been reported to Blackboard under ticket RT-463435. |
Issues listed here have been identified in our production Moodle 3.3 environment.
| Issue | Workaround | Date Updated | Status |
|---|---|---|---|
| Large UNSW icon appearing in the header. | No workaround. | This issue has been reported to the theme developer. |
Issues listed here have been identified in our testing Moodle 3.3 environment.
| Issue | Workaround | Date Updated | Status |
|---|---|---|---|
|
Manage Grades: Under "Grader report" change view: the icon is invisible, as it is a white icon on a white background.
|
Click the blank area right behind the course name at the top of the grader report table. | This issue has been reported to the theme developer. | |
| HTML Block: HTML block title can be left blank, which will make the block header disappear. | Always add a block title in the HTML block settings. | This issue has been reported to the theme developer. | |
| Moving Sections: Move section icon is invisible in edit mode, as it is a white icon on white background. | Hover the mouse pointer in front of the section name and drag the section to move the section up and down. | This issue has been reported to the theme developer. | |
| Books: When a book chapter is imported from an HTML web page package, odd colour, font and page structure changes will occur. | No workaround. Avoid importing book chapters from web pages. | This issue has been reported to the theme developer. | |
|
Quiz: Quiz navigation block appears at the bottom of a page. This is easy to miss and
difficult to locate particularly with long quizzes. |
Try to make quiz pages short by limiting the number of quiz questions displayed on each page. | This issue has been reported to the theme developer. | |
| Turnitin Assignment: Section activity list on the left-hand side of the screen is missing in Turnitin Assignment activities. | Use the navigation block to access any other section or activity. | This issue has been reported to the theme developer. | |
| Search Advanced Forum: For the forum search results, pictures do not zoom out automatically to fit the display. | No workaround. | This issue has been reported to the theme developer. | |
| Quiz: On mobile devices, the page break icons overlay the questions when swiping the area left of an equation. | No workaround. | This issue has been reported to the theme developer. | |
| Hidden Sections: When a mouse pointer hovers over the text 'Hidden from students', the text colour becomes grey and the text is barely readable. |
Adjust the colour settings manually:
Settings > Course administration > Edit settings > Course format > Toggle foreground (change to a darker colour e.g. black).
|
This issue has been reported to the theme developer. | |
| Questionnaire: When editing or adding questions, large edit and delete icons appear. | No workaround. | This issue has been reported to the theme developer. | |
| Course Settings: When editing a course In Grid format, large change image icons appear. | Avoid using "grid" course format. | This issue has been reported to the theme developer. | |
| Media Collection: Edit gallery icon is missing. | To edit a gallery, click the blank area in the lower right-hand corner next to the "information" icon in the gallery. | This issue has been reported to the theme developer. |
Resolved issues
| Issue | Workaround | Date Updated | Status |
|---|---|---|---|
| Collapsed Topics: When a section is hidden, the "Edit" button becomes un-clickable. Users cannot unhide a section by clicking "Edit". | Users need to click the very edge of the small arrow next to "Edit", or change course format to "Topics" to unhide the section, then change back to collapsed topic format. | This issue has been reported to the theme developer. | |
| Embedded theBox videos: Some embedded videos from theBox display 'shaky' footage when added using the Moodle Media button and viewed with a Chrome browser. | If staff log in directly to theBox and access the embed code for a video, this can be added as HTML code anywhere the Moodle text editor is available. | This issue has been reported to the theme developer. |
If you are experiencing an issue with Blackboard Collaborate Ultra that is not listed below, please contact External TELT Support.
For assistance with workarounds, please refer to our help guides for staff.
You can also view a list of Known Issues identified by the Blackboard company.
Resolved Issues
| Issue | Workaround | Date Updated | Status |
|---|---|---|---|
|
Participant role permissions: If a Participant Role user in a Collaborate Ultra session joins the Session before a Moderator Role user joins, then Participant Role users will lose any audio, video, chat, or whiteboard permissions they initially had. If all Moderator Role users in a session leave the session, then any remaining Participant Role users will lose any audio, video, chat, or whiteboard permissions they previously had in the session. |
To prevent Participant Role users from losing permissions the Moderator Role user should be the first to enter the session. If the Moderator Role User joins the session after Participant permissions have been removed the Moderator Role user can enable the Participant Permissions for the Live Session. |
Resolved in Collaborate Ultra 17.10. Article number: 000047475 |
|
|
Recordings: Application Sharing Plays Back Faster than Audio in Blackboard Ultra Recordings. |
No workaround at this time. | Resolved by Blackboard: Ticket number: 000042162 | |
| Name field error: Joining an Collaborate Ultra Experience Session when using # in the name field will cause an error. | Do not use a # in the name field when joining a Collaborate Ultra Experience session. | 24/10/2017 | Blackboard are aware of the issue and are working towards a fix. |
| Blackboard Collaborate Ultra activity: The Blackboard Collaborate Ultra activity is not supported on mobile browsers | Download the "Blackboard" or "Blackboard Instructor" app from the App Store or Google Play Store before accessing the activity. | 18/12/2018 |
If you are experiencing an issue with Turnitin that is not listed below, please contact External TELT Support. You can also check Turnitin's System Status page for current system status or Turnitin's Twitter feed.
For assistance with workarounds, please refer to our help guides for staff and students.
| Issue | Workaround | Date Updated | Status |
|---|---|---|---|
| Turnitin Plagiarism Plugin | Feedback Studio feedback not syncing with all group members: If group submission is enabled, leaving feedback via the Turnitin Feedback Studio will only be accessible by the group member which submitted the work. | Use the Feedback Studio to check for originality. When grading/leaving feedback, it's best to do so via the Moodle Assignment grading screen. You may grade and leave feedback which may then be applied simultaneously for all group members. Additional information located here. | 24/09/2018 | A case has been raised with Turnitin. Currently being investigated. Case: #00766169. |
| Turnitin Plagiarism Plugin | Students unable to view attached rubrics before assignment submission: Students submitting assignments via a Turnitin enabled Moodle Assignment activity will not be able to access the Turnitin attached rubric. The page will get stuck trying to load the rubric. |
Students can still access the attached rubric via the Turnitin Feedback Studio. (Only after grades have been released) Alternatively, if you wish for students to be able to view a rubric prior to submission, attach as a document in the Moodle Assignment. Open Assignment activity > Settings > Assignment administration > Edit Settings > Additional Files |
24/09/2018 | A case has been raised with Turnitin. Currently being investigated. Case: #00766130. |
| Assignment submission: Some students can't submit assignments to Turnitin. |
Students can access a past assignment will trigger the display of the privacy terms and conditions. Once this is accepted, users can submit in the current assignment. |
25/05/2018 | Turnitin resolved this at 4.45pm (AEST) on 25th May for the majority of users. New or reactivated users may still experience the issue. Turnitin are periodically running a script to rectify the issue for newly affected users until a permanent solution is implemented. |
| iPad issue: The keyboard is not generated on iPads when writing comments using feedback studio in Safari. | Users intending to use feedback studio in iPads, need to download the Turnitin app version 3.0.2. | 22/09/2017 | TII has indicated that issues with feedback studio using Safari on iPad will not be investigated. |
| Feedback studio: The feedback studio allows instructors and/ or graders to award a mark more than the maximum mark configured in the settings of the TII assignment. When this happens, Turnitin reports inconsistent marks to the grade book of the course. | Instructors and users with grading access need to ensure that the mark allocated in the feedback studio is less than or equal to the maximum. | 22/09/2017 | TII has indicated that this is not a bug and is not intended to be fixed. |
|
Turnitin rubrics: When creating rubrics with Turnitin Direct Version 2 the overlay has a close button, clicking on the close button doesn’t do anything. |
Use the alternative close button at the top right-hand corner of the overlay | 21/09/2016 | TII has indicated that this is not intended to be fixed. Ticket: 00547460 |
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Assignment submissions: Occasionally when students try to submit a Turnitin assignment at UNSW, their submission may duplicate itself within the Turnitin assignment inbox. This is usually because they have been assigned a duplicate email address that has previously been used by another UNSW student who has now left. |
Contact the IT Service Desk by email and ask them to urgently transfer your ticket to PVCE.ETS.SUPPORT. | 16/10/2017 |
A permanent solution is currently being investigated by UNSW with Turnitin. This is being actively monitored by TELT support daily to detect such instances. |
| Turnitin Assignment: Assignment "Due soon" notifications are appearing before the start date of a Turnitin assignment. This could cause a little confusion among students | No workaround at this time | 24/03/2017 | Netspot are investigating via service ticket: 456635 |
Resolved Issues
| Issue |
Workaround |
Date Updated | Status |
|---|---|---|---|
| Feedback studio: Page breaks not displaying correctly within the Turnitin Feedback Studio. For documents greater than 3 pages, each even-numbered page break will not display in the Feedback Studio. | 04/06/2018 | Turnitin has released a patch to address this issue. Case #00712000 |
If you are experiencing an issue with theBox that is not listed below, please contact the IT Service Centre.
For assistance with workarounds, please refer to our Moodle help guides for staff.
| Issue | Workaround | Date Updated | Status |
|---|---|---|---|
|
Chrome won't scroll the video upload window: makes saving the upload when advanved options are expanded.
|
1) Upgrading to the latest version of Chrome and/or disabling Chrome extensions and then rebooting can sometimes resolve this issue. 2) If not then please use a different browser. |
12/062019 |
Monitor. Currently no new reported incidences of this issue. |
| Media Collection activity error: When instructors or students attempt to view media items within a Media Collection activity, you may encounter the following error; Exception - Argument 1 passed to user_picture::__construct() must be an instance of stdClass, boolean given, called in /usr/share/moodle/ns-moodle-unsw-3.3-2261/moodle/mod/mediagallery/renderer.php on line 540 |
The owner or agents associated with the Media Collection in theBox, may re-add the Media Collection links in Moodle and this should resolve the issue. Steps for this can be found here. |
13/08/2018 | Blackboard are investigating. Ticket #03909513. |
|
Video export: theBox has the ability to export videos to UNSW's eLearning and aboutUNSW Youtube channels. This is currently not working, videos cannot be exported to the youtube channels. |
Current workaround is to manually upload the file directly on Youtube. ETS team can perform this for the eLearning Channel. Request can be logged Here | 28/06/2018 | This has been reported to Youtube Support. |
| Insert Moodle Media: Videos inserted in Moodle from theBox via the "Insert Moodle Media" method will, in some cases, cause older content to auto download. | Insert content into Moodle using theBox embed codes. | 28/02/2018 | Developers are aware of this issue and we can manually fix the individual videos. If your video is auto-downloading from Moodle,please contact TELT. Tickets #03050612, #03055364 & UNSW-378. |
| Editing galleries: Editing galleries on Moodle does not allow you to link to images from theBox. | Save image(s) to storage devices and import to gallery. | 16/10/2017 | TELT support team is aware of this issue and plans to fix it in a future release. |
| Safari issue: Drag and drop of files into theBox using the Safari browser does not work | Use the Add files button, or use another web browser which supports this functionality such as Firefox or Chrome. | 16/10/2017 | |
| Podcast URL: Podcast URL's do not download video/document files, though this continues to work for audio files | There is no current workaround. | This is being investigated by our developer. Ticket #: UNSWBOX-365 |
UNSW Lecture Recordings+ Issues
| Issue | Workaround | Date Updated | Status |
|---|---|---|---|
|
AMX controller mute issue. AMX controller mutes audio and/or video by default for some recordings in a few venues.
|
IT AV are manually monitoring venues to rectify the issue when it occurs. If this issue is experienced please raise a ticket with the IT Service Centre. | 29/04/2019 | An interim code fix will be rolled out by Wednesday 1st May 2019. A permanent code fix will be rolled out in the next code maintenance cycle. Date TBA. |
|
Display issue for Non-Latin characters in PowerPoint When you upload a PowerPoint to Echo, some non-Latin characters may not be displayed correctly. It especially affects language courses where Japanese characters may be changed to Chinese characters with incorrect spacing and formatting. |
Please save the PowerPoint as PDF and upload the PDF to Echo, so it does not change or format the text. | 20/08/2018 | Echo are aware of this issue. Pending for a fix in future releases. No expected date yet. |
|
Embed YouTube videos in MS PPT via Echo360 Ribbon Media Slide not displaying correctly When using the Echo PowerPoint Ribbon and adding a Media Slide, embedding a YouTube video will display condensed / narrow when viewing the presentation in "Slide Show" mode. |
You may choose to instead present via a browser through Lecture Recordings+ however will loose transitions, animations and other effects if your PowerPoint has these. | 24/04/2018 | Echo are aware of this issue. Pending a fix for a future release. No expected date as of yet. Case #43637 |
|
A black/green screen is displayed in a lecture recording after the lecturer uses a portable device. |
If possible, using a analog connection (eg. VGA) will prevent HDCP being used. Alternately, turning off HDCP on the portable device, if the device supports this. For more advice, please contact venue support to identify if this is the cause of your issue. |
HDCP is working as designed, as controlled by the user device. Hence this cannot be corrected by UNSW. | |
|
Issue with display and interactions with polls or questions: There have been reports of issues when trying to answer questions or polls with Echo360 ALP. If you experience issues with how the system is displayed, or if you are unable to submit answers to questions, please try using a different web browser or clearing your browser cache. |
We recommend using the Firefox or Google Chrome web browsers. Also try clear your browser cache. If the issue persists please advise your instructor.
|
17/10/2017 | Monitor, new instances have not been reported. |
|
Clicking on a UNSWLR+ link in Moodle asks you to login again Some users report being asked to login again, after they have clicked on a link within Moodle. They then find they cannot login to the link. |
The UNSWLR+ service requires you to have cookies enabled, as this allows users to transfer between Moodle/UNSW LR+. Enabling cookies on your web-browser will fix this issue. For help doing this, please contact the UNSW IT Service Centre (02 9385 1333). |
17/10/2017 | This is working as designed, as controlled by the user device, so cannot be corrected by UNSW. |
|
Live Streaming issue: Staff and students live streaming from iOS devices like iPhones and iPad's will experience an approximate 40s time delay. For all other devices, such as Microsoft or Apple computers, the expected time delay is 5-10 seconds. |
We recommend that staff/students avoid iOS devices for live streaming if possible, as a 40 second delay will definitely affect their ability to interact with the classroom.
|
Echo360 are aware of this but have no scheduled solution, as this is controlled by Apple. | |
|
Network issue: Users with poor network connectivity may receive the error message "An unknown error occurred" when accessing the ALP service via Moodle. This is not typically a ALP issue. This may affect users on campus connecting to Uniwide in low signal areas, or heavily populated/ high use areas. This may affect users off-campus on personal networks. This may also impact students in the first few minutes of a lecture where many students are connecting simultaenously. However this quickly resolves once the lecture resources are downloaded. |
Network connectivity issues for users on a personal or other non-UNSW network are outside the control of UNSW. We recommend testing your network connectivity ahead of time, and if required use the UNSW network. If on-campus but not in the venue, we recommend students move to an area with better network connectivity. If on-campus in a venue using ALP, we recommend waiting a couple of minutes for the initial peak to pass. If this still occurs we recommend students update the instructor so they can investigate other options, such as changing rooms. |
To assist on-campus connectivity for all users and services, UNSW continually improves Uniwide infrastructure and network standards across the campus. Over time we expect these issues to be minimised due to network improvements at UNSW, as well as streaming improvements by the Echo360 company. Prior to ALP launch in 2017S2, we plan to create and share a table that identifies how suitable each venue is for wireless connectivity and ALP usage. |
|
|
Powerpoint alignment issue: When importing powerpoints, objects don't always align correctly or objects that were layered overtop of others appear behind after being uploaded to ALP. This can result in text being hidden, or other anomalies. |
We recommend that you test your powerpoint ahead of time, and if issues are experienced we recommend that you reduce your use of the more complex functionality. You may also wish to convert some of your powerpoint slides to images to improve the upload process. |
17/10/2017 | Echo360 are continually improving this area. |
Resolved Issues
| Issue | Workaround | Date Updated | Status |
|---|---|---|---|
|
Pingone error when directly logging into echo360. When directly signing into echo360 the log in will occasionally fail, giving a "pingone" error. |
Access echo360 through Moodle. | This has been corrected by the Echo360 company. | |
| Random scheduled recording captures may not be publishing to its appropriate course/section Some schedules do not have appropriate course/section details required for them to display correctly in their corresponding courses. |
Echo360 has released a fix to ensure future recordings will not be affected. A small percentage of previous recordings may still be affected. ETS to arrange for these to be manually published. | Echo have released a fix to this issue. Case #44253. | |
|
Confusion flag issue: Students in a lecture have the ability to flag something as confusing. This is currently not shown to the lecturer in class, and is only visible three-four minutes later. |
We recommend advising that students follow other processes to report confusion within realtime, such as raising their hand in lecture, or using the Q&A functionality. Note the first may be troublesome if live streaming is being enabled, as distant students may not hear their question in the microphone. However a lecturer can reiterate the question prior to answering it. Note it can be hard for the lecturer to keep on top of the Q&A functionality in a lecture if they are not used to using it. |
This has been corrected by the Echo360 company. | |
|
Multiple choice questions with more than one correct answer, does not display any correct answers to students. Multiple choice questions with one correct answer is not affected, this is shown to students. |
We recommend avoiding multiple choice questions with multiple correct answers, or where this is unavoidable, advise students verbally or via a slide which answers are correct. | This has been corrected by the Echo360 company. | |
|
Powerpoint plugin - image refresh issue: When delivering a lecture via the Echo360 ALP powerpoint plugin, image questions do not automatically refresh. |
No work-arounds exist. | Echo360 released a new powerpoint plugin, and this is believed to be resolved. UNSW are currently testing this to confirm. | |
|
Powerpoint plugin - question scaling issue: When delivering a lecture via the Echo360 ALP powerpoint plugin, questions do not scale correctly. |
No work-arounds exist. | Echo360 released a new powerpoint plugin, and this is believed to be resolved. UNSW are currently testing this to confirm. |