TELT Systems - Known Issues

Course contact link: In a small percentage of courses the course contact link is corrupted showing only a blank window.

If the course contact link appears blank then:

1) Delete the link

2) Add an external tool

3) Paste this url into the tool https://myprofile.teaching.unsw.edu.au/api/ and,

4) Click "Save and display"

Moodle HQ are working on performance improvements MDL-61384 and MDL-55611

Blackboard have been asked to investigate the cause. Ticket #03070409. 

A fix is anticipated for mid-March.

Best practice is to not edit quiz questions after the quiz has become live in your course.

If editing a close type question is required minor changes may be allowed but if you see the prompt "I confirm that I want the question to be saved as edited" 
do not save the changes as this will result in the question breaking.

Other forum types do not have this issue.

Alternatively, users can choose to have the preference set to no and therefore have access to the manual button in all locations.

Media Collection activity: Users are unable to choose files to upload to a media gallery when using Firefox on Windows and clicking the Select your file button.

Option 1: Drag and drop your file into the uploader instead of clicking Select your file.

Option 2: Change the drop-down beside File name to All files.

Option 3: Use a different browser.

1. Avoid using the grid format
2. Change your course format to the topic or weekly format if you are already using it.

Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45385

Unresolved

Moodle lets the user select which of the multiple files they are uploading is the 'main' file, which is the one shown by default.

You need to select the 'main' file if you upload mutiple files in order for the 'main file' to be displayed. If you do not select a 'main' file, Moodle selects one for you automatically.

Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-25489

Expected behaviour and is not intended to be resolved. 

Sync delay for Staff Enrolment via myUNSW: Staff enrolment  into Moodle courses via Learning Management in myUNSW are delayed by a couple of days before appearing on Moodle.

Blackboard resolved ticket # 03496709

Blackboard Ticket #03085879

This is a limitation with H5P.

Resolved by Blackboard. Ticket #03124789

i) click the box at the bottom of each STACK question with 'fix dollars' written on it. Save the changes and the variables will display again.

ii) There is no current workaround.

Moodle strips out iframe embed codes from multiple activities for security reasons.

Not all activities/resources are affected, for example, Page/Label.

We are working with Turniitn and Netspot to resolve this issue either by restricting the number of characters that can be entered when the assignment is created or by increasing the number of characters allowed.

Th elimit has been changed to 255 characters. 

Currently a known issue by Moodle HQ. 

Error generated but student gets enrolled.

Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-533

17/10/2017

There is no current workaround to resize the File picker to the screen size.

"Choose File" options are limited to only "Take Photo or Video" or "Choose Existing".

Resolved in Moodle 2.6.  Moodle tracker issue: MDL-39851

This is a restriction applied at the operating system level

This issue was identified in Moodle 3.1 upgrade testing (451955), however, will not be fixed. If this is an issue for you, please email externalteltsupport@unsw.edu.au.

This issue has been resolved      the Moodle 3.3 upgrade.

Blackboard Ticket #03085879

This is a limitation with H5P.

Resolved by Blackboard. Ticket #03124789

Participant role permissions: If a Participant Role user in a Collaborate Ultra session joins the Session before a Moderator Role user joins, then Participant Role users will lose any audio, video, chat, or whiteboard permissions they initially had. If all Moderator Role users in a session leave the session, then any remaining Participant Role users will lose any audio, video, chat, or whiteboard permissions they previously had in the session.

To prevent Participant Role users from losing permissions the Moderator Role user should be the first to enter the session. If the Moderator Role User joins the session after Participant permissions have been removed the Moderator Role user can enable the Participant Permissions for the Live Session.

Resolved in Collaborate Ultra 17.10. Article number: 000047475

Recordings: Application Sharing Plays Back Faster than Audio in Blackboard Ultra Recordings.

Students can access a past assignment will trigger the display of the privacy terms and conditions.

Once this is accepted, users can submit in the current assignment.

Turnitin rubrics: When creating rubrics with Turnitin Direct Version 2 the overlay has a close button, clicking on the close button doesn’t do anything.

Assignment submissions: Occasionally when students try to submit a Turnitin assignment at UNSW, their submission may duplicate itself within the Turnitin assignment inbox.

This is usually because they have been assigned a duplicate email address that has previously been used by another UNSW student who has now left.

A permanent solution is currently being investigated by UNSW with Turnitin. This is being actively monitored by TELT support daily to detect such instances. 

The owner or agents associated with the Media Collection in theBox, may re-add the Media Collection links in Moodle and this should resolve the issue. Steps for this can be found here. 

Video export: theBox has the ability to export videos to UNSW's eLearning and aboutUNSW Youtube channels.

This is currently not working, videos cannot be exported to the youtube channels.

Display issue for Non-Latin characters in PowerPoint

When you upload a PowerPoint to Echo, some non-Latin characters may not be displayed correctly. It especially affects language courses where Japanese characters may be changed to Chinese characters with incorrect spacing and formatting.

Embed YouTube videos in MS PPT via Echo360 Ribbon Media Slide not displaying correctly

When using the Echo PowerPoint Ribbon and adding a Media Slide, embedding a YouTube video will display condensed / narrow when viewing the presentation in "Slide Show" mode. 

A black/green screen is displayed in a lecture recording after the lecturer uses a portable device.

If possible, using a analog connection (eg. VGA) will prevent HDCP being used.

Alternately, turning off HDCP on the portable device, if the device supports this.

For more advice, please contact venue support to identify if this is the cause of your issue.

Issue with display and interactions with polls or questions:

There have been reports of issues when trying to answer questions or polls with Echo360 ALP. If you experience issues with how the system is displayed, or if you are unable to submit answers to questions, please try using a different web browser or clearing your browser cache.

Clicking on a UNSWLR+ link in Moodle asks you to login again

Some users report being asked to login again, after they have clicked on a link within Moodle. They then find they cannot login to the link.

The UNSWLR+ service requires you to have cookies enabled, as this allows users to transfer between Moodle/UNSW LR+.

Enabling cookies on your web-browser will fix this issue. For help doing this, please contact the UNSW IT Service Centre (02 9385 1333).

Live Streaming issue:

Staff and students live streaming from iOS devices like iPhones and iPad's will experience an approximate 40s time delay.

For all other devices, such as Microsoft or Apple computers, the expected time delay is 5-10 seconds.

Network issue:

Users with poor network connectivity may receive the error message "An unknown error occurred" when accessing the ALP service via Moodle. This is not typically a  ALP issue.

This may affect users on campus connecting to Uniwide in low signal areas, or heavily populated/ high use areas. This may affect users off-campus on personal networks. 

This may also impact students in the first few minutes of a lecture where many students are connecting simultaenously. However this quickly resolves once the lecture resources are downloaded.

Network connectivity issues for users on a personal or other non-UNSW network are outside the control of UNSW. We recommend testing your network connectivity ahead of time, and if required use the UNSW network.

If on-campus but not in the venue, we recommend students move to an area with better network connectivity.

If on-campus in a venue using ALP, we recommend waiting a couple of minutes for the initial peak to pass. If this still occurs we recommend students update the instructor so they can investigate other options, such as changing rooms.

To assist on-campus connectivity for all users and services, UNSW continually improves Uniwide infrastructure and network standards across the campus.

Over time we expect these issues to be minimised due to network improvements at UNSW, as well as streaming improvements by the Echo360 company.

Prior to ALP launch in 2017S2, we plan to create and share a table that identifies how suitable each venue is for wireless connectivity and ALP usage.

Powerpoint alignment issue:

When importing powerpoints, objects don't always align correctly or objects that were layered overtop of others appear behind after being uploaded to ALP. This can result in text being hidden, or other anomalies.

We recommend that you test your powerpoint ahead of time, and if issues are experienced we recommend that you reduce your use of the more complex functionality. You may also wish to convert some of your powerpoint slides to images to improve the upload process.

Confusion flag issue:

Students in a lecture have the ability to flag something as confusing. This is currently not shown to the lecturer in class, and is only visible three-four minutes later.

We recommend advising that students follow other processes to report confusion within realtime, such as raising their hand in lecture, or using the Q&A functionality.

Note the first may be troublesome if live streaming is being enabled, as distant students may not hear their question in the microphone. However a lecturer can reiterate the question prior to answering it.

Note it can be hard for the lecturer to keep on top of the Q&A functionality in a lecture if they are not used to using it.

Multiple choice questions with more than one correct answer, does not display any correct answers to students.

Multiple choice questions with one correct answer is not affected, this is shown to students.

Powerpoint plugin - image refresh issue:

When delivering a lecture via the Echo360 ALP powerpoint plugin, image questions do not automatically refresh.

Powerpoint plugin - question scaling issue:

When delivering a lecture via the Echo360 ALP powerpoint plugin, questions do not scale correctly.