TELT Systems - Known Issues

This page outlines current known issues with TELT Systems, and recommended workarounds.

This page was last updated on 6 November 2017.

Moodle

If you are experiencing an issue with Moodle that is not listed below, please contact us.

For assistance with workarounds, please refer to our help guides for staff and students.

Issue Workaround Date Updated  Status
Gradebook import: xlsx and xml files are not abe to be imported. Export and import .csv files only. 17/10/2017 This issue has been reported to Blackboard who are investigating a solution.
Course Import / Progress Bar: Importing from a course with multiple progress bar blocks will only result in one progress bar block being imported, the most recently created progress bar block. There is no current workaround available. 17/10/2017 This issue has been reported to Blackboard who are investigating a solution: Ticket number 462956
Moodle Quiz: Editing a cloze type question after it has been completed by a user can result in the question breaking. This prevents subsequent users from using this question.

Best practice is to not edit quiz questions after the quiz has become live in your course.

If editing a cloze type question is required minor changes may be allowed but if you see the prompt "I confirm that I want the question to be saved as edited" 
do not save the changes as this will result in the question breaking.

17/10/2017 Moodle HQ are aware of the issue MDL-52703 but there are no current schedule for a fix to be implemented.

Users of the internet service provider 'Belong (Telstra)' are unable to connect to Moodle.

Use a different internet provider if possible, perhaps from the UNSW Campus.   We recommend contacting your internet service provider so that they can identify and resolve the issue.
Choice activity: If you limit the number of responses allowed you receive an error “This choice is full and there are no available places” (MOOD-5522) Do not limit the number of responses to the choice activity. 14/11/2017 Currently a known issue. Moodle HQ tracker issue: MDL-56881
OU Wiki: images and other media inserted in heading text in sections causes an error when clicking on "Edit section" link Highlight the image or media that has been tagged incorrectly and set back to paragraph formatting before saving. 9/11/2017 This issue has been reported to Blackboard. Ticket #463947
Embeded videos: Users are able to play an embedded video even when there are
restrictions in place for an activity/resource.
Manually hide the restricted activitie/resource that require restrictions. 27/10/2017 This issue has been reported to Blackboard. Ticket #: 463501
Embeded theBox videos: Some embeded videos from theBox display shake when added using the Moodle Media button when using the Chrome browser. If staff log in directly to theBox and access the embed code for a video then this can be added as html code anywhere the Moodle text editor is available.  17/10/2017 The issue has been reported to our developer to develop a fix.
Moodle is intermittently unresponsive: Staff/students may intermittently experience Moodle activities/resources being unresponsive. For example, a section may not expand/collapse when clicked on, or a threaded forum may not open. This is believed to be related to javascript.
 
Please refresh your webpage, as testing has confirmed that this issue is intermittent and will usually be resolved.   This issue has been reported to Blackboard. Ticket #: 455843
Advanced Forum: The reset table preferences button does not stick (MOOD-4389). Manually show the column again rather than clicking the reset table link. 23/10/2017 This issue has been identified by Moodle and is being looked at under MDL-41730.
Moodle File/Folder: Users get a "Can't find server" error in Moodle when trying to access a file or folder. The issue is sporadic. Click the file or folder again.   This issue has been reported to Blackboard. Ticket #: 448597
Moodle Media Collection: When using group mode within an assignment collection the settings to restrict the number of "Maximum galleries" does not work as intended.
 
There is no current workaround available. 17/10/2017 This issue has been reported to Blackboard to develop a fix. Ticket #: 448253
Moodle Media Collection: When using a media collection with the settings to allow students to create an unlimited number of galleries student will be unable to add any galleries at all.
 
There is no current workaround available.

17/10/2017

 

This issue has been reported to Blackboard to develop a fix. Ticket #: 448253
Forum activity: When clicking Show parent in a forum, all posts in the forum are marked as read. There is no current workaround available.

17/10/2017

 

This issue has been reported to Blackboard to develop a fix. Ticket #: 448074
Forum activity: A users personal preference setting "Automatically mark posts as read" does not work correctly for the forum activity, when it is set as a "single simple discussion". Posts are not automatically marked as read and the button to do so manually is not available. Other forum types do not have this issue.

Alternatively, users can choose to have the preference set to no and therefore have access to the manual button in all locations..
17/10/2017 This issue has been reported to the developer in Netspot. Ticket #: 438804
Quiz tool: In situations where a quiz contains a mix of manual and automatically graded questions, If changes are made to the multiple choice answers after submissions have been made some attempts will be automatically graded and some will be listed as "Not yet graded"


Attempts that are not yet graded must be done so manually.

 

17/10/2017

 

Currently being investigated by our developer on Blackboard ticket #: 446067.
Media Collection activity: Users are unable to choose files to upload to a media gallery when using Firefox on Windows and clicking the Select your file button.

Option 1: Drag and drop your file into the uploader instead of clicking Select your file.

Option 2: Change the dropdown beside File name to All files.

Option 3: Use a different browser.

  Currently being investigated by our developer on Blackboard ticket #: 445853.
Moodle Message menu: The Moodle message menu is not visible when accessed via iOS devices. Use a supported operating system and browser.   This is an iOS issue that may be fixed through future updates
Course Grid Format: Grid format is not readable by JAWS screen reading software for visually impaired students.
  • avoid using the grid format
  • change your course format to the topic or weekly format if you are already using it
  Grid format developer is currently updating the plugin to improve accessibility.  Moodle tracker issue: CONTRIB-3240.
Gradebook: When working with the gradebook in multiple tabs, filtering the list in one tab (tab 1) can cause problems when entering grades in the second tab (tab 2) as the list filtered in tab 1 has caused updates not reflected in tab 2. Do not use multiple tabs when working with the gradebook.

17/10/2017

 

Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-42306
IMS Content Package: Bad URL links in PDF file and HTML page, XSD not displayed clearly in IMS Content package (MOOD-2070) There is no current workaround available. Avoid linking using anchors within pages and only use the main TOC for navigation.   Currently a known issue.
http://stackoverflow.com/questions/15646782/anchor-links-inside-iframe-does-nothing
https://bugzilla.mozilla.org/show_bug.cgi?id=638598#c11
Search Users: On activities/tools that allow you to search users, the checkbox "If only one user matches the search, select them automatically" does not work. There is no current workaround available. 23/10/2017 Currently a known issue by Moodle HQ.  Moodle tracker issue: MDL-26363
Quiz: When an Adaptive Mode quiz that allows re-attempts is created the feedback is for the last saved answer, not last submitted/graded. There is no current workaround available. 23/10/2017 Currently a known issue by Moodle HQ.  Moodle tracker issue: MDL-35325
Turnitin Assignment: Turnitin calculates grades incorrectly when a zero scale is specified. This occurs most commonly where an Instructor sets a task with two parts e.g. one section worth 0 marks and the second section worth 20 marks. In this case if a marker gives a 0/0 mark for the first section the total calculates incorrectly.

The preferred workaround is not to set assignments or sections of assignments worth zero marks. If there is no alternative to the use of zero marks then do not mark the section that is worth zero marks and the calculation will occur correctly. For example,
Student J: (-/0) + 12/20 = 60% (correct)
Student C: 0/0 + 12/20 = 300% (incorrect)

23/10/2017 We are working with Turnitin and Netspot to resolve this issue either by restricting the number of characters that can be entered when the assignment is created or by increasing the number of characters allowed.
Workshop & UNSW Workshop: Students’ assessment marks are not computed correctly when using comparison against best assessment. 1) Make use of the tool for submission marks only. This is done by hiding the assessment mark in the gradebook. OR
2) Manually enter the peer assessment marks as overrides. The overrides must be done in the Gradebook – either by direct entry in the Grader Report, or as an import (see next issue). Once below issue is resolved, overrides can also be done directly in the workshop activity.
23/10/2017 Currently being investigated by Netspot. Ticket #: 413044
Workshop & UNSW Workshop: When an assessment mark is overridden within the Workshop activity (not in the Gradebook), the old mark is still recorded as the grade – i.e. the student sees the old mark only, both in the activity and in the gradebook. Grade overrides must be done in the Gradebook – either by direct entry in the Grader Report, or as an import.

Note: When using this workaround, the instructor should tell students to disregard the bracketed numbers and the column for assessment marks when accessing the Workshop activity in Closed phase.
23/10/2017
Moodle Mobile App: Unable to add audio only content as student There is no current workaround available.   This is a limitation of the iOS7 as it does not allow files other than photos or images from the internal gallery.
Moodle Mobile App: White "contents" heading text overlaps underlying interface on iOS7 iPhone 5 There is no current workaround available.   Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-462
Mobile Devices: No embed code available when accessing YouTube from an iPad (MOOD-2234) If you need to post videos from YouTube, use a desktop browser. 24/10/2017 The mobile version of the YouTube website does not provide access to the embed code.
Mobile Devices: Receive a SAML error when trying to use the "Web" icon within Moodle Mobile App (MOOD-2051) There is no current workaround available.   Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-529, MOBILE-113
Win7 64bit Chrome 30 > Maple TA Activity >Instructor is unable to add a Maple TA activity as the course is not mapped to a Maple TA class via the Maple T.A course tools block (MOOD-2543) There is no current workaround available.   MapleTA is not integrated with Moodle.
Moodle Mobile App: Horizontal scroll doesn't work properly during grading (MOOD-1996) Use the mobile theme to grade the assignment instead of the Moodle Mobile app.   Currently a known issue. by Moodle HQ. Moodle tracker issue: MOBILE-640
iPad4 Safari 7 > Lightbox Gallery - Multiple image upload from Camera Roll & Images Per Page Issue (MOOD-1810) Rename each file before upload from the Camera Roll. 24/10/2017 This is a limitation with the way iOS handles uploads from the Camera Roll as every uploaded file has the name "image.jpg".
Mobile Devices: iPad4 Safari 7 > User boxes always say "0 Items" (MOOD-2360) There is no current workaround available. 24/10/2017

Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45385

Unresolved

Mobile Devices: Audio of SCORM package kept looping at regular intervals, cropping of window displaying SCORM package (MOOD-1925) The width of the Flash content area should be set between 940 pixels to 960 pixels to fit in landscape mode. 24/10/2017  
Moodle Mobile App: Unable to complete enrol cohort as a Manager (MOOD-2316) There is no current workaround available.   Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45999
Moodle Mobile App: Restore screen missing horizontal scroll (MOOD-2016) There is no current workaround available.   Resolved in Moodle 2.6. Moodle tracker issue: MDL-39851
Moodle Mobile App: Unable to edit Legacy Files (MOOD-2041) There is no current workaround available.   This is a limitation of the Moodle Mobile app.
Moodle Mobile App: Unable to add a cohort as an Manager (MOOD-2356) There is no current workaround available.   Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-574
Moodle Mobile App: Unable to complete enrol cohort as an Manager (MOOD-2366) There is no current workaround available.   Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45999
Voice Podcaster subscription returns blank page (MOOD-2815) Use an alternative browser.   This issue affects only Chrome 38 on Windows 8 PCs as the Java plugin is not supported.
Error message with custom link setting in Course Menu block (MOOD-2866) There is no current workaround available. 24/10/2017 Currently a known issue by Moodle HQ. Moodle tracker issue:
Moodle Tracker issue: CONTRIB-5534
MOOD-2666 Can upload multiple files but only the first will be displayed using an iPad

Moodle lets the user select which of the multiple files they are uploading is the 'main' file, which is the one shown by default.

You need to select the 'main' file if you upload mutiple files in order for the 'main file' to be displayed. If you do not select a 'main' file, Moodle selects one for you automatically.

24/10/2017

Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-25489

Expected behaviour and is no intende dto be resolved. 

Course logs: When attempting to retrieve the course logs for a large course cohort, the page can may time-out. There is no current workaround available. 24/10/2017 Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-30212
Error message when accessing SCORM packages using wireless connections as there is a low time-out set for accessing the SCORM resource. There is no current workaround available. Users may wish to access SCORM packages using a wired connection. 24/10/2017 There are discussions on this issue at https://moodle.org/mod/forum/discuss.php?d=261901
YouTube search: When searching for a YouTube video using the Moodle Media button or in a Moodle Media Collection YouTube gallery, it returns a video saying that your device or app is not supported.

YouTube is currently changing their technical interface that allows users to access YouTube from other apps such as Moodle.
To add a YouTube video to your course, navigate to YouTube (http://www.youtube.com) first and search for your video.  Once you have found your video, copy the URL from the address bar (the URL looks like https://www.youtube.com/watch?v=jFxhBnlRH-I) and paste this in the editor in your Moodle course or the Youtube URL field in the Media Collection. 24/10/2017 Currently being investigated by Netspot. Ticket #: 434466.
Cannot load Voice Authoring applet due to Java security settings in browser (MOOD-3555, MOOD-3557) Use an alternative browser.   This issue affects Chrome 4X on Windows 7 PC and Safari 9 on El Capitan as the Java plugin is not supported.
Unable to embed media, add iframe, access Dropbox via Moodle Media button in TinyMCE  (El Capitan) (MOOD-3921) Iframes are stripped out from TinyMCE for security reasons 24/10/2017 Logged with Blackboard for investigation. Ticket #: 439066
Unable to add Math equation and select Media Gallery in TinyMCE editor (Win 10) (MOOD-3504) Use Firefox instead of Chrome   Logged with Blackboard for investigation. Ticket #: 439104
Instructor unable to change number of chapters in Course Menu block (Win 10) (MOOD-3620) Use Firefox instead of Chrome   Logged with Blackboard for investigation. Ticket #: 439273
Empty RSS feed for student (Win 7) (MOOD-3791) Use Firefox instead of Chrome for better formatting. However, RSS feed is not intended to be viewed in the browser directly.   Logged with Blackboard for investigation. Ticket #: 439945
Missing icon for Group mode, debugging message displayed when uploading unacceptable file format, cannot uncheck Outcomes checkbox after selection for OU Wiki (Win 10) (MOOD-3576) Group member information has been moved under activity restrictions.   Logged with Blackboard for investigation. Ticket #: 439500
TELT Administrators not enrolled in course receive notifications for Certificate (El Capitan) (MOOD-3461) There is no current workaround.The TELT Admins enrolled at category level inherit additional capabilities.   Logged with Blackboard for investigation. Ticket #: 439443
"Embed" URL resource loads a blank screen with wrong URL (Win 7) (MOOD-3431) Browser blocks iframe in another site.   Logged with Blackboard for investigation. Ticket #: 439475
AGSM EE Administrator unable to enrol a staff member (iPad iOS 9) (MOOD-3966) This is a pre-existing iOS issue.   Logged with Blackboard for investigation. Ticket #: 439697
TELT Administrator unable to enrol a staff member (iPad iOS 9) (MOOD-3962) This is a pre-existing iOS issue.   Logged with Blackboard for investigation. Ticket #: 439698
Instructor unable to edit Smart Sparrow lesson using iPad (MOOD-3482) Smart Sparrow's content is developed using Flash which cannot be played on iOS.   Logged with Blackboard for investigation. Ticket #: 439889
Student unable to access audio using theBox repository from Moodle Media button (iPad iOS 9) (MOOD-3842) Moodle is providing a URL that first needs a redirect through to theBox (for authentication purposes), and this is preventing iOS from displaying the audio within a html5 audio player - as it doesn't perform the redirect itself. 24/10/2017 Logged with Blackboard for investigation. Ticket #: 439954
Student unable to scroll content and follow links in PDF documents within IMS content package (iPad iOS 9) (MOOD-3722) This is a limitation with iOS 9   Logged with Blackboard for investigation. Ticket #: 440009
Unable to add video using theBox upload and select from iPad photo gallery (local files) (iPad iOS 9) (MOOD-3598) This is a limitation with iOS 9.   Logged with Blackboard for investigation. Ticket #: 440010
Instructor cannot add iframe embed codes from services such as theBox, Vimeo or Google into activities including Database, OU Blog, Discussion Forum

Moodle strips out iframe embed codes from multiple activities for security reasons.

Not all activities/resources are affected, for example Page/Label.

24/10/2017

Logged with Blackboard for investigation. Ticket #: 440169

 

 

Resolved Issues

Issue Workaround Date Updated Status
Average mean of grades (with extra credit) calculates incorrectly in Gradebook (iPad iOS 9) (MOOD-3638 This is a limitation with iOS 9. 24/10/2017 Logged with Blackboard for investigation. Ticket #: 440220Works 
Lesson activity: The numerical question type does not display embedded images to staff (preview mode) or students. Rather a broken image icon will appear to these users. If an image is being used to display an equation, use LaTeX notation if possible. 17/10/2017 This issue is known to the developer and is currently being investigated by Netspot. Ticket #: 446835
Media Collection activity: Users are unable to playback audio files when comments are not enabled in the collection. If there are no course related implications, edit your media collection and enable commenting 17/10/2017 Currently being invested by our developer on Blackboard ticket #: 446345.
Web PA activity: Security message displays due to the security certificate expiring When the error displays ignore this alert and select "Continue to this webpage (not recommended)" in order to access WebPA. 17/10/2017 The WebPa security certificate is not being renewed because a new activity is scheduled to supercede WebPA before the end of 2016
Guest access mode: Profile pictures and names are visible to guests viewing tag pages. If privacy is a concern, avoid adding tags to the interests section of personal user profiles. 17/10/2017 This issue is known to the developer and is currently being investigated by Netspot. Ticket #: 444363
Mobile DevicesAll SCORM packages viewed on an iPad have their navigation (back/next buttons) cut off by the Moodle SCORM window (MOOD-2198) There is no current workaround available. 24/10/2017 There will be patches for this issue in Moodle 2.6.
Turnitin Assignment: There is a 40 character limit on Turnitin Assignment titles. If you use more than 40 characters you may be able to create an assignment but you won't be able to edit details, such as the post date, after creation. Edit the title and reduce the title to less than 40 charcaters and save changes. Once this has synchronised with Turnitin the assignment will be fully editable again. 23/10/2017

We are working with Turniitn and Netspot to resolve this issue either by restricting the number of characters that can be entered when the assignment is created or by increasing the number of characters allowed.

Th elimit has been changed to 255 characters. 

Forum Posts: Double posts will occur whenever the "Post to forum" button is double-clicked. There is no current workaround available. 17/10/2017 Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-41730
Mobile Devices: Unable to enrol users into sandpit using iPad 4 Safari 7 (MOOD-2275) There is no current workaround available. 24/10/2017

Currently a known issue by Moodle HQ. 

Error generated but student gets enrolled.

Mobile Devices: On creating a note via Participants icon, XMLPRC Error displayed (MOOD-2049) There is no current workaround available. 24/10/2017

Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-533

Editing Section 0: When a course format is set to Topics format section 0 can't be edited due to the edit icon not displaying. Change the course format to Collapsed topics, edit section 0, and then return the course format to Topics format if necessary.

17/10/2017

 
This issue has been reported to our theme developer who have develop a fix which will be deployed in the January Moodle release on Weds 18th January.
Hidden course section names: When you hide a section within a moodle course, the section name also disappears resulting in confusion if multiple sections are hidden. If hiding sections, create a label activity with the section name and place it at the top of the section so you know which one it is. 17/10/2017 This issue has been reported to Blackboard who are investigating a solution: Ticket number 454371
ATTO editor does not link text to provided URL There is no current workaround available. 24/10/2017 Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45842
Moodle Mobile App: Question Bank issues (MOOD-2031) There is no current workaround available. 24/10/2017 Resolved in Moodle 2.6. Moodle tracker issue: MDL-39851
Moodle Mobile App: Unable to access TinyMCE editor as student (MOOD-2225)

There is no current workaround to resize the File picker to the screen size.

"Choose File" options are limited to only "Take Photo or Video" or "Choose Existing".

24/10/2017

Resolved in Moodle 2.6.  Moodle tracker issue: MDL-39851

This is a restriction applied at the operating system level

MOOD-2545 Unable to add Maple TA activity There is no current workaround available.   MapleTA is not integrated with Moodle
MOOD-2544 Unable to add MapleTA assignment There is no current workaround available.   MapleTA is not integrated with Moodle.
Moodle Chat: When setting to separate groups, chats are now separated by groups. There is no current workaround available.  

This issue was identified in Moodle 3.1 upgrade testing (451955), however, will not be fixed. If this is an issue for you, please email externalteltsupport@unsw.edu.au.

This issue has been resolved      the Moodle 3.3 upgrade.

Instructor unable to send an email using Send An Email Immediately functionality using iPad iOS 9 (MOOD-3678) This is a limitation with iOS 9. Use an alternative browser. 24/10/2017 Logged with Blackboard for investigation. Ticket #: 439748

 

Moodle 3.1 Upgrade

Issues listed in this section are related to the Moodle 3.1 upgrade.  We are actively working to resolve these issues with Blackboard.

Issue Workaround Status
MOOD-4230 Assignment - Group filter list not applied to grading interface. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 452514 
MOOD-4230 Assignment - Grading interface - dropdown to select user's sporadically doesn't disappear (in Chrome) and always doesn't disappear (IE11) When clicking the dropdown, wait until list is populated before clicking user. Logged with Blackboard for investigation. Ticket #: 452439.

Update 29-Dec: This item has been investigated and will not be fixed at this time. Please use the workaround.
MOOD-4230 Assignment - Stamp and comment annotations are not fixed to the page (instructor view only). There is no current workaround.

Logged with Blackboard for investigation. Ticket #: 452433

This is a known issue with Moodle and is being tracked for fix under MDS-54815.

MOOD-4568 Publish as LTI Tool - Missing dropdown options for roles. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 452127
MOOD-4230 Assignment - Notify student button appearing when it shouldn't be. Note: Notifications are not sent until proper marking workflow is reached. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 452017 / 453138.
MOOD-4434 theBox videos - Videos added via the TinyMCE editor include scroll bars. There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSWBOX-401

Logged with Blackboard for investigation. Ticket #: 452503 
MOOD-4389 Advanced Forum - Clicking on the subscribe/bookmark/substantive icons to toggle on/off does not work correctly. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 452298
MOOD-4389 Advanced Forum - Search field and search button are too close and misaligned. There is no current workaround. Logged with Daemon for investigation. Ticket #: 451671 / UNSW-319
MOOD-4389 Advanced Forum - The reset table preferences button does not stick. Workaround is to manually show the column again instead of clicking the reset table link.

Logged with Blackboard for investigation. Ticket #: 45167

Currently being investigated by Moodle HQ under ticket MDL-55906.

MOOD-4389 Advanced Forum - Forum posts should not auto "unzip" There is no current workaround. Lgoged with Blackboard for investigation. Ticket #: 452436
[CRITICAL] MOOD-4389 Advanced Forum - Display options drop down not listed. There is no current workaround. The different views have been deprecated. Logged with Blackboard for investigation. Ticket #: 449869 / 452186

452186 introduces
- indentation of replies/sub-replies
- addition of "RE" + subject line automatically to replies/sub-replies
MOOD-4569 - Publish as LTI tool - TELT Administrator unable to create working publish as LTI tool There is no current workaround. The capability moodle/role:assign will enable the TELT Administrator role to do other tasks outside the LTI tool. Hence this capability is not given to the TELT Adminitrator role.
     

Moodle 3.1 Upgrade - Resolved Issues

Issue Workaround Status
MOOD-4305 Group selection - Common module settings group settings don't work. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 454319.
MOOD-4325 Quiz - When quiz in in Adaptive Mode (or Adaptive (No penalties)), General Feedback does not appear after quiz. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451265
MOOD-4354 UNSW Workshop - Spelling mistakes. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451269
MOOD-4508 Backup files - User able to override 3 backups by uploading additional backup files. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451577
MOOD-4333/MOOD-4334 Team Builder - Unable to add more than one student to a group. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451488
MOOD-4680 Chat - "Beep" sound doesn't play in browser. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451463
Workshop: Hide the Workshop activity from users. Users can continue to add UNSW Workshop. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 450961
Media Collection - Images not displaying properly in lightbox. There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSWBOX-414
MOOD-4323 Quiz - Drag and drop marker preview doesn't appear. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 452051
MOOD-4230 Assignment - Declaration misaligned if option to require students to click submit button set to Yes. There is no current workaround Logged with Daemon for investigation. Ticket #: UNSW-313
[CRITICAL] UNSW2-977 / BASE-1516 Advanced Forum: Forum posts are being sent as part of daily digest There is no current workaround. Logged with Blackboard for re-application of items. Ticket #: 451933
MOOD-4389 Bug 9 Sort not working in Advanced Forum (Win 10) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451889
MOOD-5075 Issue 3 Unable to add multiple VoiceThread activities (Sierra) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451884
UNSW Quiz Engine - Getting 503 error when accessing. There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSW-310
[BLOCKER] MOOD-4358/MOOD-4359/MOOD-4360 WebPA - Roles not configured correctly. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451872
MOOD-4298 Glossary - Search not functioning correctly. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451825
[BLOCKER] MOOD-4358/MOOD-4359/MOOD-4360 WebPA - Incorrect configuration. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451814
MOOD-4533 Repositories - Get error when trying to access embedded files repository. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451687
MOOD-4389 Advanced Forum - Not logging as I believe this is intended behaviour? There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451675
MOOD-4389 Advanced Forum - Anonymous posts can be disabled after anonymous posts have been made, which results in all the posts being revealed. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451673
MOOD-4389 Advanced Forum - The message when the post is empty should be updated. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451672
MOOD-4473 Pearson block - Clicking links results in error. There is no current workaround. Logged with Pearson support for investigation.
[BLOCKER] MOOD-4389 Anonymous Posts to anonymous posts break (Win 10) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451625
MOOD-4434 - Issue 2 - Upload video, slider not available There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451618
[CRITICAL] MOOD-4434 Issue 3 - Upload/display video using Moodle Media button to theBox results in errors There is no current workaround. Logged with Blackboard/Daemon for investigation. Ticket #: 451617 and UNSWBOX-409
MOOD-4850 - Advanced forum - Alignment issue: recent forum posts There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSW-305 / UNSW-308
MOOD-5024 - Course meta link: Users added to single group There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451575
MOOD-5024 - Unable to add/edit course meta link enrolment after course created There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451574
MOOD-4850 - Theme - Advanced Forum - Alignment issue with text. There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSW-305/UNSW-307
MOOD-4893 - Sandpit - Dummy student's are not being added. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451490
MOOD-4535 - Repositories - Hide Equella. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451469
MOOD-4799 - Grade book - Course total column should be hidden. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451461
[CRITICAL] MOOD-4239 - Assignment - Grading summary page error. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451458
[CRITICAL] MOOD-4413 - Image formula does not appear. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451452
MOOD-4423/MOOD-4808/MOOD-4773 - Profile - Can't add any blocks. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451442
[BLOCKER] MOOD-4740 - Quiz - Database errors when trying to generate quiz reports. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451329
[BLOCKER] MOOD-4573 - Switch role - Auditor can switch role to Student. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451327
MOOD-4228 - Assignment - Display marker details to students option missing. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451322
MOOD-4198 - Repository Dropbox - Get error when trying to access for the first time. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451300
[CRITICAL] MOOD-4229 - Assignment - Get error when choosing to download all assignments (Windows 10). There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451294
MOOD-4504/4505 - IMS Cartridge - Failed import export. Obsolete - function not available. Logged with Blackboard for investigation. Ticket #: 451273
MOOD-4309 - Lesson - Answer and feedback sections duplicated for Multichoice question type. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451271 / UNSW3-26
[BLOCKER] Error in displaying course/content with WebPA activity There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451260
[CRITICAL] MOOD-4385 - Media Collection - Linking to Media Collection from TinyMCE editor displays video with error There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451259
MOOD-4315 2 Tags sections when setting up OU Blog as Instructor (Sierra) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451254
MOOD-4274 Editing existing item in database results in error. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451251
[CRITICAL] MOOD-4230 Investigate changes to grading interface for DOCX files since they are not converted to PDF. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451249
MOOD-4405/MOOD-4875 Display of tags not evident in OU wiki. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451232
MOOD-4405/MOOD-4875 Small theme issue. There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSW-306
MOOD-4463 - Course menu block - Enabling tree for course menu does not work. There is no current workaround. Logged with Daemon for investigation. Ticket #: 451222/UNSW-318
MOOD-4325 Manual activity completion of quiz does not release restricted activity/resource. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451219
MOOD-4325 Error when adding Stack question type appears in form. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451218
MOOD-4325 Drag and drop zones section duplicated on form. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451217
MOOD-5020 Get error when pressing Cancel on migrate frameworks page. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451208
MOOD-4855 Get error when choosing Database groups for Scheduler activity. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451206
MOOD-4385 Unable to view media items and commenting interface in Media Collection activity. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 450647
[CRITICAL] MOOD-4189/MOOD-4305/MOOD-4434 Unable to add audio/video files via TinyMCE editor. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451117
MOOD-4400 Unable to add EchoLink This issue has been resolved. Logged with Blackboard for investigation. Ticket #: 451102
MOOD-4354  UNSW Workshop Does not display correct number of submissions per page after manual allocation of a single assessment. This is working as intended. Therefore closing, no action required. Logged with Blackboard for investigation. Ticket #: 451253

Moodle 2.9 Upgrade

Issues listed in this section are related to the Moodle 2.9 upgrade.  We are actively working to resolve these issues with Blackboard.

Issue Workaround Status
MOOD-3640 Error in restoring IMS Common Cartridge (Win 10) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439074
MOOD-3641 Unable to export and import IMS Common Cartridge (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439238
MOOD-3592 Unable to upload WMA and RA audio files (Win 10) There is no current workaround. Logged with Blackboard and Daemon for investigation. Ticket #: 439320, UNSWBOX-224
MOOD-3438 Instructor cannot scroll submission in Annotate PDF of Moodle assignment (iPad iOS 9) There is no current workaround. Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-43462

A patch is available in MDL-54594 and will be tested in Moodle 3.1.
MOOD-3540 Instructor unable to create new form in WebPA activity (Win 10) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439952
MOOD-3526 Instructor unable to scroll through content when marking, unable to add a comment in the comment box for Turnitin assignment (iPad iOS 9) There is no current workaround. Logged with Turnitin for investigation. Ticket #: 00473102
MOOD-3562 Linked images in theBox are not displaying in Media Gallery (iPad iOS 9) There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSWBOX-186

Moodle 2.7 Upgrade

Issues listed in this section are related to the Moodle 2.7 upgrade.  We are actively working to resolve these issues with Netspot.

Issue Workaround Status
MOOD-2659 Unable to record audio There is no current workaround. Logged with Netspot for investigation. Ticket #: 427502
MOOD-3237 Unable to find users to add to cohort using iPad There is no current workaround. Logged with Netspot for investigation. Ticket #: 427529
MOOD-3196 Multiple issues with ATTO editor and creating a course from scratch There is no current workaround. Logged with Netspot for investigation. Ticket #: 427716
Moodle Tracker issue: MDL-46860
MOOD-2893 Restore of course failed with IMS Common Cartridge package There is no current workaround. Logged with Netspot for investigation. Ticket #: 427718
MOOD-2949 Student unable to access URLs in PDF and webpages, XSD not displayed clearly in IMS Content package using iPad There is no current workaround. Logged with Netspot for investigation. Ticket #: 427771
MOOD-2844 UNSWTV iFrame embed code not working in Forum and Database There is no current workaround. Logged with Netspot for investigation. Ticket #: 427899
MOOD-3080 UNSWTV iFrame embed code not working in Forum and Database when uploaded by student There is no current workaround. Logged with Netspot for investigation. Ticket #: 427900
MOOD-2690 Only 1 image can be added to Lightbox Gallery by instructor using iPad There is no current workaround. Logged with Netspot for investigation. Ticket #: 427903
MOOD-2957 Only 1 image can be added to Lightbox Gallery by student using iPad There is no current workaround. Logged with Netspot for investigation. Ticket #: 427904
MOOD-2834 Unable to create a shortcut to file in Dropbox when uploading content There is no current workaround. Logged with Netspot for investigation. Ticket #: 428018
MOOD-3121 Student is unable to submit image as assignment submission using iPad There is no current workaround. Logged with Netspot for investigation. Ticket #: 428163
MOOD-2705 Student is not prompted to answer Moodle assignment submission statement, Instructor does not see student submissions There is no current workaround. Logged with Netspot for investigation. Ticket #: 428216
MOOD-2655 Wrong error message when creating Attendance with incorrect point value, Low Grade does not display anything There is no current workaround. Logged with Netspot for investigation. Ticket #: 428218
MOOD-2717 Excessive text in Rubric in Moodle assignment overlaps field There is no current workaround. Logged with Netspot for investigation. Ticket #: 428253
MOOD-2730 Misleading term "Search potentials" in Dialogue activity There is no current workaround. Logged with Netspot for investigation. Ticket #: 428254
Unable to restrict activity by group There is no current workaround. Logged with Netspot for investigation. Ticket #: 428389

Moodle 2.5 Upgrade

Issues listed in this section are related to the Moodle 2.5 upgrade.  We are actively working to resolve these issues with Netspot.

Issue Workaround Status
Known issue - alphabetical sorting There is no current workaround. Logged with Netspot for investigation. Ticket #: 389144
MOOD-2004 Unable to restore courses from IMS Common Cartridge backup Backup your course as a standard Moodle backup. Logged with Netspot for investigation.  Ticket #: 390714
MOOD-1779 Renaming of Student role to Participant and set Visibility to Hide is not updated during student access, toggle settings do not work There is no current workaround. Logged with Netspot for investigation.  Ticket #: 391330
Moodle tracker issue: MDL-42776
Win7 64bit Chrome 30 > Add user to cohort > Selection of "If only one user matches the search, select them automatically" checkbox does not automatically enrol the only user There is no current workaround. Logged with Netspot for investigation.  Ticket #: 391394
Moodle tracker issue: MDL-26363
MOOD-2005 Importing an IMS Common Cartridge fails, exporting fails when some content is selected, slow response time There is no current workaround. Logged with Netspot for investigation. Ticket #: 393881
Moodle Mobile App: "Page" resource text is too small Access this Moodle function via a supported operating system/browser. Logged with Netspot for investigation.  Ticket #: 391423
Moodle tracker issue: MOBILE-465
Moodle Mobile App: Missing option for " Blackboard Course Migration" form under "Navigation" Access this Moodle function via a supported operating system/browser. Logged with Netspot for investigation.  Ticket #: 393133

 

Moodle 3.3 Upgrade

Issues listed here have been identified in our testing Moodle 3.3 environment and do not affect the production Moodle environment. Blocker issues identified during testing will be resolved prior to upgrade.

NOTE: Items that are crossed off have been resolved.

Issue Workaround Status
Moodle - Insert Moodle Media (theBox mp3 issues) use embed codes Awaiting response from Blackboard RT-464950
UNSW 3.3 - Interim Test - Application of end dates for courses populate the end date for older courses to help prevent them from being displayed in the dashboard Awaiting response from Blackboard RT-465056 on feasability of inserting specified end date into selected Moodle courses
Cannot upload multiple feedback files to Assignment activity on Moodle 3.1/3.3 no workaround reported to Blackboard RT-463448
UNSW 3.3 Editing an activity settings dropdown appears under next activity heading especially stealth activity settings move the activity up, then change its settings and move it back. reported to Blackboard ticket RT-464904. UNSW3-272 for fix is pending peer review.
UNSW 3.3 - InterimTest - MOOD-5366 - Filter for theBox is not functioning no workaround configuration change made. Blackboard ticket RT-463771
UNSW 3.3 - InterimTest - MOOD-5091 - Error when importing image file from Dropbox. If you try to use dropbox before responding to the email confirmation when you create a new dropbox account a generic error is displayed when attempting to add files from dropbox. Respond to dropbox email and the error no longer occurs A better error message to inform users of how to correct this is being tracked under Blackboard ticket RT-464444
UNSW 3.3 - InterimTest - UNSW3-273 - Sending message interface has black/blue buttons No workaround Fixed in theme
UNSW 3.3 - InterimTest - UNSW3-253 - Workshop issue: missing table headers No workaround  A patch was applied to correct this issue
UNSW 3.3 - Interim Test - MOOD-5237 - Issue 3: Icons are of different size and not aligned in Media Collection No workaround  fixed in theme.
UNSW 3.3 - InterimTest - UNSW-341 Blocker - UNSW2 Theme - grading interface not shown when grading PDF No workaround  fixed in theme.
UNSW 3.3 - InterimTest - MOOD-5095 - Error message when dragging and dropping folder for upload Drag each of the files in the folder This has been reported to Blackboard under ticket RT-464457.
UNSW 3.3 - InterimTest - MOOD-5091 - When multiple files are added to the "select files" section, only the first is displayed only upload one file Previously reported as MOOD-2666/MDL-25489
UNSW 3.3 - InterimTest - Deprecated print_overview functions No workaround at this time. This has been reported to Blackboard under ticket RT-461510.
UNSW 3.3 - InterimTest - pix_url deprecated error No workaround at this time. This has been reported to Blackboard under ticket RT-461512.
UNSW 3.3 - InterimTest - Error when adding/editing Scheduler activity  No workaround at this time. This has been reported to Blackboard under ticket RT-461513.
UNSW 3.3 - InterimTest - ? Bubbles open to new window No workaround at this time. This has been reported to Blackboard under ticket RT-461563.
UNSW 3.3 - InterimTest - Error when accessing Media Collection No workaround at this time. This has been reported to Blackboard under ticket RT-461599.
UNSW 3.3 - InterimTest - UNSW2 Theme No workaround at this time. This has been reported to Blackboard under ticket RT-461623.
Update to Moodle 3.3 (Stack Question Type) No workaround needed, updating plugin version. This has been reported to Blackboard under ticket RT-460617.
UNSW 3.3 - Theme - Icon for grade categories No workaround at this time. This has been reported to Daemon under ticket UNSW-344.
UNSW 3.3 - InterimTest - Updated Pearson block for Moodle 3.3 No workaround needed, updating plugin version. This has been reported to Blackboard under ticket RT-461836.
UNSW 3.3 - InterimTest - Hide Blackboard Collaborate activity  No workaround needed, hiding old activity. This has been reported to Blackboard under RT-462036.
UNSW 3.3 - InterimTest - TeamEval Update for Moodle 3.3 No workaround needed, updating plugin version. This has been reported to Blackboard under ticket RT-462057.
UNSW 3.3 - InterimTest - UNSW Global Login No workaround at this time. This has been reported to Blackboard under ticket RT-462182.
UNSW 3.3 - InterimTest - AGSM EE Theme No workaround at this time. This has been reported to Blackboard under ticket RT-462204.
UNSW 3.3 - InterimTest - Users unable to login via UNSW Global Login No workaround at this time. This has been reported to Blackboard under ticket RT-462306.
UNSW 3.3 - InterimTest - Blocker - MOOD-5119 - Moodle Assignment: When grading a PDF assignment the grading interface does not load the assignment.

Download the assignment using the link in the grading interface for grading.

This has been reported to Blackboard under ticket RT-462330.
UNSW 3.3 - InterimTest - theBox Videos: When viewing videos embedded from theBox UAT, the videos show an error message. No workaround at this time. This has been reported to Daemon under ticket UNSW-337
UNSW 3.3 - InterimTest - MOOD-5193 - Emoticons don't appear after entering them in the quiz description No workaround at this time. This has been reported to Blackboard under ticket RT-462351.
UNSW 3.3 - InterimTest - Blocker - MOOD-5235 Moodle Media Collection: Videos appear cut off and comments interface does not load. No workaround at this time. This has been reported to Blackboard under ticket RT-462356.
UNSW 3.3 - InterimTest - BLOCKER - MOOD-5159 - QMP doesn't load for students No workaround at this time. This has been reported to QMP.
UNSW 3.3 - InterimTest - Critical - MOOD-5335 - Test student block results in errors Errors appear but test student still created. No workaround necessary. This has been reported to Blackboard under ticket RT-462367.
UNSW 3.3 - InterimTest - MOOD-5195 - Errors when adding SCORM package Errors appear but SCORM package still works. No workaround necessary. This has been reported to Blackboard under ticket RT-462368.
UNSW 3.3 - InterimTest - CRITICAL - MOOD-5085 - Instructor able to edit course ID number.  No workaround at this time. This has been reported to Blackboard under ticket RT-462369.
UNSW 3.3 - InterimTest - MOOD-5085 - Previous button in grid format is overlaid by the docked blocks. No workaround at this time. This has been reported to Blackboard under ticket RT-462370.
UNSW 3.3 - InterimTest - MOOD-5187 - Error when adding Questionnaire activity Errors appear but questionnaire still created. No workaround necessary. This has been reported to Blackboard under ticket RT-462371.
UNSW 3.3 - InterimTest - MOOD-5193 - VoiceTools button needs to be removed from TinyMCE and ATTO No workaround needed. VoiceTools is deprecated. This has been reported to Blackboard under ticket RT-462406.
UNSW 3.3 - InterimTest - Leganto plugin results in error. No workaround at this time. This has been reported to the Library Admin team.
UNSW 3.3 - InterimTest - User in UNSW Global does not see breadcrumbs in course No workaround at this time. This has been reported to Blackboard under ticket RT-462417.
UNSW 3.3 - InterimTest - MOOD-5195 - SCORM package description dropdown menu disappears No workaround at this time. This has been reported to Blackboard under ticket RT-462441.
UNSW 3.3 - InterimTest - MOOD-5388 - Errors when importing and progress bar does not move No workaround needed, import still successful. This has been reported to Blackboard under ticket RT-462451.
UNSW 3.3 - InterimTest - Blocker - MOOD-5388 - Importing contents imports items that were not selected No workaround at this time. This has been reported to Blackboard under ticket RT-462452.
UNSW 3.3 - InterimTest - MOOD-5388 - When adding a new section to a backup/restore/reset course, error message appears No workaround at this time. This has been reported to Blackboard under ticket RT-462453.
UNSW 3.3 - InterimTest - MOOD-5388 - Students, view did not get imported  No workaround at this time. This has been reported to Blackboard under ticket RT-462470.
UNSW 3.3 - InterimTest - MOOD-5380 - Progress bar not active when performing backup No workaround needed, backup still success. This has been reported to Blackboard under ticket RT-462505.
UNSW 3.3 - InterimTest - MOOD-5115 - Issue 1: Dropbox repository not working. No workaround at this time. This has been reported to the UNSW Learning Management Systems manager.
UNSW 3.3 - InterimTest - MOOD-5115 - Errors when attempting to search theBox files  No workaround at this time. This has been reported to Blackboard under ticket RT-462536.
UNSW 3.3 - InterimTest - MOOD-5572 - TeamBuilder: Students able to submit without answering questions No workaround at this time. This has been reported to Blackboard under ticket RT-462537.
UNSW 3.3 - Interim Test - Blocker - MOOD-5193 - Quiz: No grace period No workaround at this time. This has been reported to Blackboard under ticket RT-462597
UNSW 3.3 - Interim Test - Blocker - MOOD-5585 - UNSW Workshop, error appears when student's try to assess an example submissi No workaround at this time. This has been reported to Blackboard under ticket RT-462609
UNSW 3.3 - Interim Test - Blocker - UNSW Global: Customisation - Process CSV fails if course not in UNSW-Institute of Languages category No workaround at this time. This has been reported to Blackboard under ticket RT-462616
UNSW 3.3 - Interim Test - Blocker - MOOD-5237 - Media Collection: Get error when creating new media collection No workaround at this time. This has been reported to Blackboard under ticket RT-462636 / UNSW-340
UNSW 3.3 - Interim Test - Critical - MOOD-5380 - Backup: Couldn't backup Legacy Course Files in batch. No workaround at this time. This has been reported to Blackboard under ticket RT-462617
UNSW 3.3 - Interim Test - Critical MOOD-5384 - Restore: Deleting section results in error No workaround at this time. This has been reported to Blackboard under ticket RT-462642/RT-462916
UNSW 3.3 - InterimTest - MOOD-5085 - Activity completion checkboxes have a black background colour No workaround at this time. This has been reported to Daemon under ticket  UNSW-338
UNSW 3.3 - InterimTest - MOOD-5308 - TeamEvaluation: Theme Issue with example answers No workaround at this time. This has been reported to Daemon under ticket UNSW-339
UNSW 3.3 - InterimTest - MOOD-5398 - Preview button for Stack question disappears after doing 1 preview No workaround at this time. This has been reported to Blackboard under ticket RT-462608
UNSW 3.3 - InterimTest - MOOD-5380 - Backup: Not asked for backup file name No workaround at this time. This has been reported to Blackboard under ticket RT-462618
UNSW 3.3 - InterimTest - MOOD-5380 - Backup saved in user private backups, not course backups No workaround at this time. This has been reported to Blackboard under ticket RT-462619
UNSW 3.3 - InterimTest - MOOD-5303 - Reading Game: Error when managing stars No workaround at this time. This has been reported to Blackboard under ticket RT-462634
UNSW 3.3 - InterimTest - MOOD-5384 - Restore: Progress bar doesn't move and technical information/warnings appear on screen No workaround at this time. This has been reported to Blackboard under ticket RT-462641
UNSW 3.3 - InterimTest - Copy of UNSW Moodle 3.3 No workaround at this time. This has been reported to Blackboard under ticket RT-462787
UNSW 3.3 - InterimTest - Downloading all files from Assignment tool settings area Download files singly This has been reported to Blackboard under ticket RT-462871
UNSW 3.3 - InterimTest - Inability to download offline grading sheet for Moodle Assignment No workaround at this time. This has been reported to Blackboard under ticket RT-462872
UNSW3.3 - InterimTest - Blocker - Moodle course is no longer working No workaround at this time. This has been reported to Blackboard under ticket RT-462914
UNSW 3.3 - InterimTest - Error message when enrolling users into course manually No workaround at this time. This has been reported to Blackboard under ticket RT-462921
UNSW 3.3 - InterimTest - Error message is displayed for the External Tool activity No workaround at this time. This has been reported to Blackboard under ticket RT-462924
UNSW 3.3 - InterimTest - MOOD-5624 - Debugging pix_url is deprecated error message is shown on a course homepage No workaround at this time. This has been reported to Blackboard under ticket RT-462940
UNSW 3.3 - InterimTest - Download CSV from Participants list requires all participants to be members of a group No workaround at this time. This has been reported to Blackboard under ticket RT-462944
UNSW 3.3 - InterimTest - MOOD-6010 - Debugging error message shows when adding/editing External Tool activity No workaround at this time. This has been reported to Blackboard under ticket RT-462945
UNSW 3.3 - InterimTest - MOOD5335 - Test Student Block has a pop-up error message window when maximum number of users is reached No workaround at this time. This has been reported to Blackboard under ticket RT-463037
UNSW 3.3 - InterimTest - MOOD-5644 - >3 course backups can be created No workaround at this time.

This has been reported to Blackboard under ticket RT-463040

UNSW 3.3 - InterimTest - MOOD-5385 - CAPTCHA does not work correctly No workaround at this time. This has been reported to Blackboard under ticket RT-463041
UNSW 3.3 - Theme - Icon for grade categories No workaround at this time. This has been reported to Blackboard under ticket RT-461719
UNSW 3.3 - InterimTest - AGSM EE and UNSW Global themes / UNSW 3.3 - InterimTest - AGSM EE Theme No workaround at this time. This has been reported to Blackboard under ticket RT-462404
UNSW 3.3 - InterimTest - MOOD-5085 - Icons are not aligned in the section editing menu  No workaround at this time. This has been reported to Blackboard under ticket RT-462454
UNSW 3.3 - InterimTest - Course Overview on Campus is not displaying courses properly No workaround at this time. This has been reported to Blackboard under ticket RT-462839
UNSW 3.3 - Interim Test - MOOD-5346 - Configuring a Course Menu block results in multiple stack trace errors No workaround at this time. This has been reported to Blackboard under ticket RT-463080
UNSW 3.3 - Interim Test - MOOD-5084 - Standard Forum activity duplicates first post when the "display replies in threaded form" view is used No workaround at this time. This has been reported to Blackboard under ticket RT-463081
UNSW 3.3 - InterimTest - MOOD-5336 - Test Student block provides a stack trace error related to OUBlog No workaround at this time. This has been reported to Blackboard under ticket RT-463108
UNSW 3.3 - Interim Test - Choice activity display of answers does not change with horizontal/vertical configuration No workaround at this time. This has been reported to Blackboard under ticket RT-463261
UNSW 3.3 - Interim Test - Collapsed topics course format and FBE Category with 3 column theme, does not show blocks on specific window widths
1. Add at least one section to the course
or
2. Edit course settings and change the course format "Column orientation" from “Vertical” to “Horizontal”  (which is currently "Vertical"
This has been reported to Blackboard under ticket RT-463324/RT-464809
UNSW 3.3 - InterimTest - Sending message interface has black/blue buttons No workaround at this time. This has been reported to Blackboard under ticket RT-463926


The following issues were discovered as part of Moodle 3.3 Upgrade testing but have been replicated in Moodle production. As such these items will be resolved upon Moodle 3.3 project completion:

Issue Workaround Status
UNSW 3.3 - InterimTest - MOOD-5195: Score calculated incorrectly No workaround at this time. This has been reported to Blackboard under ticket RT-462447.
Instructors unable to revoke individual bookings in scheduler activity, when two or more students have booked places No workaround at this time. This has been reported to Blackboard under ticket RT-463435.

 

Moodle PVCE Theme

This page is under construction. 

Blackboard Collaborate Ultra

If you are experiencing an issue with Blackboard Collaborate Ultra that is not listed below, please contact External TELT Support

For assistance with workarounds, please refer to our help guides for staff.

You can also view a list of Known Issues identified by the Blackboard company.

Issue Workaround Date Updated Status
Users of the Linux operating system may have trouble viewing some whiteboard slides when watching recordings, these appear blank. No work-around.

To view the full presentation please use a Windows or Mac computer.
08/08/2017 Currently being investigated by Blackboard development team. Article number: 000047225
When opening a Blackboard Ultra setting using Safari 9 browser the user is asked to login instead of being taken to the session

Within the external tool activity settings switch the launch container setting from "default" to "new window"

  Currently being investigated by Blackboard development team. Article number: 02281895
Occasionally a recording of a session is not made available automatically in Moodle.  Contact the IT Service Desk asking them to retrieve the recoding from Turnitin.   Currently being investigated by Blackboard development team. Article number: 46319

Resolved Issues

Issue Workaround Date Updated  Status

If a Participant Role user in a Collaborate Ultra session joins the Session before a Moderator Role user joins, then Participant Role users will lose any audio, video, chat, or whiteboard permissions they initially had. If all Moderator Role users in a session leave the session, then any remaining Participant Role users will lose any audio, video, chat, or whiteboard permissions they previously had in the session.

To prevent Participant Role users from losing permissions the Moderator Role user should be the first to enter the session. If the Moderator Role User joins the session after Participant permissions have been removed the Moderator Role user can enable the Participant Permissions for the Live Session.

 

Resolved in Collaborate Ultra 17.10. Article number: 000047475

 

Application Sharing Plays Back Faster than Audio in Blackboard Ultra Recordings

No workaround at this time   Resolved by Blackboard: Ticket number: 000042162
Joining an Collaborate Ultra Experience Session when using  # in the name field will cause an error. Do not use a # in the name field when joining a Collaborate Ultra Experience session. 24/10/2017 Blackboard are aware of the issue and are working towards a fix.

 

Turnitin Version 2

If you are experiencing an issue with Turnitin that is not listed below, please contact External TELT Support.  You can also check Turnitin's System Status page for current system status.

For assistance with workarounds, please refer to our help guides for staff and students.

Issue Date Updated  Workaround Status
Keyboard is not generated in ipads when writing comments using feedback studio in Safari. 22/09/2017 Users intending to use feedback studio in ipads, need to download the Turnitin app version 3.0.2. TII has indicated that issues with  feedback studio using Safari on ipads will not be investigated.
The feedback studio allows instructors and/or  graders to award a mark more than the maximum mark configured in the settings of the TII assignment. When this happens,  Turnitin reports inconsistent marks to the gradebook of the course. 22/09/2017 Instructors and users with grading access need to ensure that the mark allocated in the feedback studio is less than or equal to the maximum. TII has indicated that this is not a bug and is not intended to be fixed.

When creating rubrics with Turnitin Direct Version 2 the overlay has a close button, clicking on the close button doesn’t do anything.

21/09/2016

Use alternative close button at the top right hand corner of the overlay

TII has indicated that this is not intended to be fixed. Ticket: 00547460

Occasionally when students try to submit a Turnitin assignment at UNSW for the first time their submission will not be visible.

This is usually because they have been assigned an email address that has previously been used by another UNSW student who has now left.

16/10/2017

Contact the IT Service Desk by email and ask them to urgently transfer your ticket to LT.TELT.SUPPORT.

A permanent solution is currently being investigated by UNSW with Turnitin. This isbeing actively monitored by TELT support daily to detect such instances. 

Turnitin Assignment: Assignment "Due soon" notifications are appearing before the start date of a Turnitin assingment. This could cause a little confusion among students 24/03/2017 No work around at this time Netspot are investigating via service ticket: 456635

 

Resolved Issues

Issue Workaround Status
     

 

theBox

If you are experiencing an issue with theBox that is not listed below, please contact the IT Service Centre.

For assistance with workarounds, please refer to our Moodle help guides for staff.

Issue Date Updated Workaround Status
Editing galleries on Moodle does not allow you to link to images from theBox.  16/10/2017 Save image(s) to storage devices and import to gallery. TELT support team is aware of this issue and plans to fix it in a future release. 
Drag and drop of files into theBox using the Safari browser does not work 16/10/2017 Use the Add files button, or use another web browser which supports this functionality such as Firefox or Chrome.  
Podcast URL's do not download video/document files, though this continues to work for audio files   There is no current workaround. This is being investigated by our developer. Ticket #: UNSWBOX-365
theBox is not emailing staff at the completion of video upload/processing, or for secured embed links 17/10/2017 There is no current workaround. This is being investigated by our developer. Ticket #: UNSWBOX-357
Video owners (staff) are unable to download their originally uploaded source videos from theBox interface   There is no current workaround. This is being investigated by our developer. Ticket #: UNSWBOX-313
Prior to playing a video, the first image is letterboxed.   There is no current workaround. This is being investigated by our developer. Ticket #: UNSWBOX-356
You cannot upload audio files to theBox from iOS devices.   There is no current workaround. iOS does not support the ability to browse for audio files.

Resolved Issues

Issue Workaround Status
UNSWTV collection links no longer work on Teaching Gateway and Student Website. Follow the instructions to share a group of videos The developer is aware and is working toward a solution. Ticket #: UNSWBOX-9

Unsupported UNSW TV flash based embed links no longer work.

This does not affect supported UNSW TV iframe embed links which continue to work as expected.

Example: <object classid="D27CDB6E-AE6D-11cf-96B8-444553540000" height=“306" width="540"><param name="movie" value="http://tv.unsw.edu.au/p/v.?v=6YcCEJJ+EeKP5ABQVoM23A==&s=1&c=DFE66592-48C1-11DE-9396123139020041&auto=0&k=16F0DCC396EBCD4A959E54FFF0C44995"/><param name="allowFullScreen" value="true" /><paramname="allowscriptaccess" value="always" /><embed src="http://tv.unsw.edu.au/p/v.?v=6YcCEJJ+EeKP5ABQVoM23A==&s=1&c=DFE66592-48C1-11DE9396123139020041&auto=0&k=16F0DCC396EBCD4A959E54FFF0C44995” type="application/x-shockwave-flash" allowscriptaccess=“always" allowfullscreen="true" height="306" width="540" />

Flash based embed links were deprecated and replaced years ago within UNSW Tv by the implementation of newer iframe embed links within UNSW Tv. However the embed links for older videos may have been embedded in old course backups, and rolled over consistently without being updated to the newer standard.

The immediate solution is to replace the old embed links with the newer embed links, which are available to video owners and agents in theBox.

This is an unsupported use case and will not be resolved.
Web links that point to the unsw tv link no longer work. UNSW Tv generated web links (such as embed codes) point to the supported page and continue to work. Where "www." has been manually entered in a document or webpage, replace with a http://. This is an unsupported use case and will not be resolved.
Links to UNSWTV collections no longer work. Collections from UNSWTV were not migrated to theBox. Follow the instructions to share a group of videos. This is an unsupported use case and will not be resolved.
Videos embedded on webpages via embed codes intermittently do not load within the webpage. Please note this may be confused with the issue above. Refreshing the webpage can result in the video loading correctly. The developer has advised that this issue has been resolved, and this should go live in the first week of July 2016.
Some video embed links no longer work, instead a black square with a play icon is displayed instead. Please note this may be confused with the issue below. Re-uploading the video will generate a new embed code that can be used temporarily. The developer has advised that this issue has been resolved, and this should go live in the first week of July 2016.
Videos published to YouTube via theBox are not visible in the United States. Certain videos published to YouTube via theBox are not visible in Australia and New Zealand.

Request that your faculty contact re-upload your video directly to YouTube. Contacts in faculties and divisions that have access are:

Art & Design - j.bosben@unsw.edu.au

Business School - sam.cotton@unsw.edu.au

Engineering - j.edwards@unsw.edu.au

FASS - e.preen@unsw.edu.au

FBE - sally.oughon@unsw.edu.au

Law- m.backlund@unsw.edu.au or sloxton@unsw.edu.au

Library - r.gray@unsw.edu.au

Maths - s.waters@unsw.edu.au

Medicine - c.kennett@unsw.edu.au or emma.oneill@unsw.edu.au

Science - nicholas.langley@unsw.edu.au

NewSouth Innovation - s.brodie@nsinnovations.com.au

Student Recruitment - e.perry@unsw.edu.au

UNSW Canberra - j.carroll@adfa.edu.aue.bortolotto@adfa.edu.au or l.morisset@adfa.edu.au

UNSW Marketing - s.terkes@unsw.edu.au

UNSWTV - unswtv@unsw.edu.au

This is being investigated by UNSWTV and YouTube on ticket 1-6572000010710 and 4-4589000011691.
theBox is currently not processing and publishing content uploaded via Moodle. Existing content is accessible via Moodle. There is no current workaround. The developer is aware and is working towards a solution.
Internet Explorer 9 on Windows 7 SOE cannot upload content into theBox. Content can be uploaded successfully via Chrome (Recommended) or Firefox, which are both installed on the SOE. Content can also be uploaded successfully on a up to date SOE via Internet Explorer 11.

Internet Explorer 9 is not a supported web browser.

UNSW IT have confirmed that Internet Explorer 11 has been installed on Windows 7 SOE, and this has been tested successfully.

Cannot publish content to UNSW Youtube channels There is no current workaround. The developer is aware and is working towards a solution. This is expected to be resolved in Mid/late January.

Increasing security did not fully process.

There is no current workaround.

The developer is aware and is working towards a solution.  Ticket #: UNSWBOX-53
Embedded videos did not consistently load in the page, requiring a page refresh.

There is no current workaround.

The developer is aware and is working towards a solution.  Ticket #: UNSWBOX-51
Users are unable to find a media item via Moodle File Picker that they have been made an agent of.

While the search does not display these resources, agents can still find the resources by clicking the "Agency Content" menu within the search page of theBox website.

Note: The Agency Content menu is only available in theBox. If agents are attempting to share resources that are shared with them within Moodle, they will need to use the log in as feature or the media embed code.

For support on implementing these instructions please contact the TELT team by logging a ticket via the IT Service Centre.

The developer is aware and is working towards a solution.  Ticket #: UNSWBOX-25
When uploading certain MP4 files the audio is not the audio is not present in the transcoded file. There is no current workaround. A fix has been made by the developer and it will be deployed in a future release.  Ticket #: UNSWBOX-23
Get Server Error page when resetting external access and a user clicks on an inactive external access link No work-around is required.  User will receive an email with new link. The developer is aware and is working towards updating the message to be clearer. Ticket 3: UNSWBOX-13
Get Server Error page when accessing an old embed link, that has since been reset. Remove old embed code and use new embed code. The developer is aware and is working towards updating the message to be clearer. Ticket #: UNSWBOX-12
Get Server Error page when disabling external access for a media item when an email address exists in the external access list. No work-around is required as disabling still applies despite error. The developer is aware and is working towards a solution. Ticket #: UNSWBOX-11
When you grant Agent access to a video and they user an external embed code the video does not playback due to the fact that the embed code provided to the agent is missing some parameters. Ask the owner to provide the embed code. The developer is aware and is working towards a solution. Ticket #: UNSWBOX-6
When embed codes are used with the default settings, scrollbars appear on the video by default.

An embed code contains two sets of height and width values, one height (h=X) and width (w=X) for the video itself, and one height (height=X) and width (width=X) for the window that encompasses the video. Embed codes generated by theBox currently have these values set as the same, causing the browser to present scroll bars.

It is possible to correct this by editing the embed code directly and adding 20 pixels to the window height and width values.

For example, an embed link may contain these values that control the size of the video and frame: h=1234 / w=1234 / height=1234 / width=1234. To remove the scrollbars, add 20 pixels to the height/width to result in: height=1254 / width=1254.

For support on implementing these instructions please contact the TELT team by logging a ticket via the IT Service Centre.

The developer is aware and is working towards a solution. Ticket #: UNSWBOX-5
Cannot upload avatar image as freezes on saving. No work-around is available at this time The developer is aware and is working towards a solution. Ticket #614
Cannot save a description for podcasts, or edit title/tags/iTunes thumbnail once saved. If early stages, delete and re-create as required as this will allow you to set most options (except image). The developer is aware and is working towards a solution. Ticket #618 and #619
Sorting the media items within a podcast via ascending/descending results in a Server Error page. From the home page, click # podcasts to view your podcasts. Click the gear next to the affected podcast, and change the sort method to Sort by Date. The developer is aware and is working towards a solution.
Cannot upload audio files in batch to a gallery. Add audio files singly The developer is aware and is working towards a solution. Ticket #611
When inserting a video from theBox using the file picker, the full screen button does not work. There is no current workaround. A fix for this issue is being implemented on 11th March. Ticket #431970.
When uploading videos larger than 1GB, the upload progression bar appears to freeze.  The upload progression bar does not freeze but the increments are in 100MB chunks, making the upload progression bar appear to freeze. There is no current workaround. The developer is aware and is working towards a solution.  Ticket #: UNSWBOX-30
Staff may be unable to delete videos within theBox, and may get an error message of “key [OBJECTID] doesn’t exist” There is no current workaround. A fix has been made by the developer and it will be deployed in a future release. #:UNSWBOX-130
Setting a description for a podcast during initial creation does not save. If you edit the podcast after initial creation and then set the description, it will work correctly. The developer is aware and is working towards a solution,. Ticket #:UNSWBOX-94
If an agent deletes a gallery "and" child contents, any child contents that they are not agent for will not be deleted. This is correct behaviour but the user should be notified. No work-around is needed as the tool is working correctly. The developer is aware and is working towards a solution,. Ticket #:UNSWBOX-92
Deleting a collection that has a gallery will correctly delete the collection and leave the gallery. The deleted collection's name remains in the gallery details where it can be clicked on, but when clicked upon it will present an access denied message. No work-around to remove the deleted collections name exists. The developer is aware and is working towards a solution,. Ticket #:UNSWBOX-76
When deleting videos, notification email is not being sent. There is no current workaround. The developer is aware and is working towards a solution. Ticket #: UNSWBOX-58
Performing a search for a video within theBox library picker, may lead to a "JSON" or "Syntax" error message being displayed. Changing the search criteria slightly can result in the search working correctly. eg. from AVI -> AVI Video. The developer is aware and is working towards a solution. Ticket #: UNSWBOX-50/91
Video list in theBox loads slowly, taking up a minute for some users with a large number (>50) videos. There is no current workaround. A fix has been made by the developer and it will be deployed in a future release.  Ticket #: UNSWBOX-26
Uploading an un-supported file format will not allow you to resubmit on the same page. Close the window with the X and try again with a supported file type The developer is aware and is working towards a solution. Ticket #: UNSWBOX-10

Thumbnail view of video is broken for migrated content in theBox/Moodle:

- you search for a video

- you add a Media Collection to a Moodle course and view the gallery.

Videos will play successfully via Chrome (recommended) or Internet Explorer, which are both installed on the SOE.

If the preinstalled IE/Chrome browsers are not suitable, it is possible to manually update from Firefox ESR to the standard version of Firefox. We do not recommend that you do this except where absolutely necessary, as UNSW IT may not be able to support you on this browser if you run into other issues.

If you do need to change versions, we would recommend changing back to ESR when possible.

Firefox ESR is a special version with a longer update cycle then standard Firefox. When the Mozilla company release the latest version of ESR, which we believe will resolve this issue, we will contact UNSW IT to identify whether it can be deployed to the fleet. Ticket #: 1043606
Staff on the Windows 7 SOE using Firefox ESR version 31.5.0 may be unable to play theBox videos within Moodle.

After you playback a video in theBox, the thumbnail should be regenerated.

In a few cases the thumbnail does not regenerate;

Workaround 1: Add a Moodle label next to the Media Collection informing the students that the links work even if they appear broken, or

Workaround 2: Raise a service ticket with the IT Servicedesk requesting that we upload custom thumbnails for you. This is a very time intensive process so we only have the resources to do this for a small number of videos at a time. You will need to create the custom thumbnail files for upload.

The developer is aware and is working toward a solution. Ticket #: UNSWBOX-8
Videos with low frame rates have been found to not process consistently. We recommend converting WMV files with a low frame rate to a MP4 file and uploading this instead, as this file type is not affected. A solution has been developed and is currently undergoing testing, this should be released shortly. Ticket #: UNSWBOX-56 & 72

 

UNSW Lecture Recordings+

UNSW Lecture Recordings+ Issues

Issue Date Updated Workaround Status

Staff/students are unable to expand window

Staff/students may want to expand the window size to fill the screen. However in some cases, clicking on the button does not do anything.

This occurs when UNSW LR+ is set to open within the Moodle window, as opposed to opening as a new tab/window (as per our website instructions).

17/10/2017

Please configure the activity to open in a new tab/window, by re-visiting Step 5 of the "Sharing my lectures within Moodle" section on the teaching gateway here: https://teaching.unsw.edu.au/recordings-start

 

This is working as designed, as controlled by the instructor configuration.

A black/green screen is displayed in a lecture recording after the lecturer uses a portable device.

The issue occurs when a lecturer brings a device that supports the HDCP (high-bandwidth defigital copy protection) protocol, and plugs it into a venue's digital (eg. HDMI) port, in order to share their screen.

Due to the HDCP protocol in action, the device does not send a valid signal to the capture appliance, which will instead receive a black/green screen.

 

If possible, using a analog connection (eg. VGA) will prevent HDCP being used.

Alternately, turning off HDCP on the portable device, if the device supports this.

For more advice, please contact venue support to identify if this is the cause of your issue.

HDCP is working as designed, as controlled by the user device. Hence this cannot be corrected by UNSW.

Issue with display and interactions with polls or questions:

There have been reports of issues when trying to answer questions or polls with Echo360 ALP. If you experience issues with how the system is displayed, or if you are unable to submit answers to questions, please try using a different web browser or clearing your browser cache.

17/10/2017 We recommend using the Firefox or Google Chrome web browsers. Also try clear your browser cache. If the issue persists please advise your instructor.
    Monitor, new instances have not been reported.

    Clicking on a UNSWLR+ link in Moodle asks you to login again

    Some users report being asked to login again, after they have clicked on a link within Moodle. They then find they cannot login to the link.

    17/10/2017

    The UNSWLR+ service requires you to have cookies enabled, as this allows users to transfer between Moodle/UNSW LR+.

    Enabling cookies on your web-browser will fix this issue. For help doing this, please contact the UNSW IT Service Centre (02 9385 1333).

    This is working as designed, as controlled by the user device, so cannot be corrected by UNSW.

    Live Streaming issue:

    Staff and students live streaming from iOS devices like iPhones and iPad's will experience an approximate 40s time delay.

    For all other devices, such as Microsoft or Apple computers, the expected time delay is 5-10 seconds.

      We recommend that staff/students avoid iOS devices for live streaming if possible, as a 40 second delay will definitely affect their ability to interact with the classroom.
      Echo360 are aware of this but have no scheduled solution, as this is controlled by Apple.

      Network issue:

      Users with poor network connectivity may receive the error message "An unknown error occurred" when accessing the ALP service via Moodle. This is not typically a  ALP issue.

      This may affect users on campus connecting to Uniwide in low signal areas, or heavily populated/ high use areas. This may affect users off-campus on personal networks. 

      This may also impact students in the first few minutes of a lecture where many students are connecting simultaenously. However this quickly resolves once the lecture resources are downloaded.

       

      Network connectivity issues for users on a personal or other non-UNSW network are outside the control of UNSW. We recommend testing your network connectivity ahead of time, and if required use the UNSW network.

      If on-campus but not in the venue, we recommend students move to an area with better network connectivity.

      If on-campus in a venue using ALP, we recommend waiting a couple of minutes for the initial peak to pass. If this still occurs we recommend students update the instructor so they can investigate other options, such as changing rooms.

       

      To assist on-campus connectivity for all users and services, UNSW continually improves Uniwide infrastructure and network standards across the campus.

      Over time we expect these issues to be minimised due to network improvements at UNSW, as well as streaming improvements by the Echo360 company.

      Prior to ALP launch in 2017S2, we plan to create and share a table that identifies how suitable each venue is for wireless connectivity and ALP usage.

      Powerpoint alignment issue:

      When importing powerpoints, objects don't always align correctly or objects that were layered overtop of others appear behind after being uploaded to ALP. This can result in text being hidden, or other anomalies.

      17/10/2017

      We recommend that you test your powerpoint ahead of time, and if issues are experienced we recommend that you reduce your use of the more complex functionality. You may also wish to convert some of your powerpoint slides to images to improve the upload process.

      Echo360 are continually improving this area.

      Resolved Issues

      Issue Workaround Status

      Confusion flag issue:

      Students in a lecture have the ability to flag something as confusing. This is currently not shown to the lecturer in class, and is only visible three-four minutes later.

      We recommend advising that students follow other processes to report confusion within realtime, such as raising their hand in lecture, or using the Q&A functionality.

      Note the first may be troublesome if live streaming is being enabled, as distant students may not hear their question in the microphone. However a lecturer can reiterate the question prior to answering it.

      Note it can be hard for the lecturer to keep on top of the Q&A functionality in a lecture if they are not used to using it.

      This has been corrected by the Echo360 company.

      Multiple choice questions with more than one correct answer, does not display any correct answers to students.

      Multiple choice questions with one correct answer is not affected, this is shown to students.

      We recommend avoiding multiple choice questions with multiple correct answers, or where this is unavoidable, advise students verbally or via a slide which answers are correct. This has been corrected by the Echo360 company.

      Powerpoint plugin - image refresh issue:

      When delivering a lecture via the Echo360 ALP powerpoint plugin, image questions do not automatically refresh.

      No work-arounds exist. Echo360 released a new powerpoint plugin, and this is believed to be resolved. UNSW are currently testing this to confirm.

      Powerpoint plugin - question scaling issue:

      When delivering a lecture via the Echo360 ALP powerpoint plugin, questions do not scale correctly.

      No work-arounds exist. Echo360 released a new powerpoint plugin, and this is believed to be resolved. UNSW are currently testing this to confirm.