TELT Systems - Known Issues

This page outlines current known issues with TELT Systems, and recommended workarounds.

This page was last updated on 17 October 2017.

Moodle

If you are experiencing an issue with Moodle that is not listed below, please contact us.

For assistance with workarounds, please refer to our help guides for staff and students.

Issue Workaround Status
Gradebook import: xlsx and xml files are not abe to be imported. Export and import .csv files only. This issue has been reported to Blackboard who are investigating a solution.
Course Import / Progress Bar: Importing from a course with multiple progress bar blocks will only result in one progress bar block being imported, the most recently created progress bar block. There is no current workaround available. This issue has been reported to Blackboard who are investigating a solution: Ticket number 462956
Moodle Quiz: Editing a cloze type question after it has been completed by a user can result in the question breaking. This prevents subsequent users from using this question.

Best practice is to not edit quiz questions after the quiz has become live in your course.

If editing a cloze type question is required minor changes may be allowed but if you see the prompt "I confirm that I want the question to be saved as edited" 
do not save the changes as this will result in the question breaking.

Moodle HQ are aware of the issue MDL-52703 but there are no current schedule for a fix to be implemented.

Users of the internet service provider 'Belong (Telstra)' are unable to connect to Moodle.

Use a different internet provider if possible, perhaps from the UNSW Campus. We recommend contacting your internet service provider so that they can identify and resolve the issue.
Hidden course section names: When you hide a section within a moodle course, the section name also disspears resulting in confusion if multiple sections are hidden. If hiding sections, create a label activity with the section name and place it at the top of the section so you know which one it is. This issue has been reported to Blackboard who are investigating a solution: Ticket number 454371
Embeded theBox videos: Some embeded videos from theBox display shake when added using the Moodle Media button when using the Chrome browser. If staff log in directly to theBox and access the embed code for a video then this can be added as html code anywhere the Moodle text editor is available.  The issue has been reported to our developer to develop a fix.
Moodle is intermittently unresponsive: Staff/students may intermittently experience Moodle activities/resources being unresponsive. For example, a section may not expand/collapse when clicked on, or a threaded forum may not open. This is believed to be related to javascript.
 
Please refresh your webpage, as testing has confirmed that this issue is intermittent and will usually be resolved. This issue has been reported to Blackboard. Ticket #: 455843
Editing Section 0: When a course format is set to Topics format section 0 can't be edited due to the edit icon not displaying. Change the course format to Collapsed topics, edit section 0, and then return the course format to Topics format if necessary. This issue has been reported to our theme developer who have develop a fix which will be deployed in the January Moodle release on Weds 18th January.
Moodle Chat: When setting to separate groups, chats are now separated by groups. There is no current workaround available.

This issue was identified in Moodle 3.1 upgrade testing (451955), however, will not be fixed. If this is an issue for you, please email externalteltsupport@unsw.edu.au.

This issue has been resolved with the Moodle 3.3 upgrade.

MOOD-4389 Advanced Forum - The reset table preferences button does not stick. Manually show the column again rather than clicking the reset table link. This issue has been identified by Moodle and is being looked at under MDL-41730.
Moodle File/Folder: Users get a "Can't find server" error in Moodle when trying to access a file or folder. The issue is sporadic. Click the file or folder again. This issue has been reported to Blackboard. Ticket #: 448597

Moodle Media Collection: When using group mode within an assignment collection the settings to restrict the number of "Maximum galleries" does not work as intended.
 
There is no current workaround available. This issue has been reported to Blackboard to develop a fix. Ticket #: 448253

Moodle Media Collection: When using a media collection with the settings to allow students to create an unlimited number of galleries student will be unable to add any galleries at all.
 
There is no current workaround available. This issue has been reported to Blackboard to develop a fix. Ticket #: 448253
Forum activity: When clicking Show parent in a forum, all posts in the forum are marked as read. There is no current workaround available. This issue has been reported to Blackboard to develop a fix. Ticket #: 448074
Forum activity: A users personal preference setting "Automatically mark posts as read" does not work correctly for the forum activity, when it is set as a "single simple discussion". Posts are not automatically marked as read and the button to do so manually is not available. Other forum types do not have this issue.

Alternatively, users can choose to have the preference set to no and therefore have access to the manual button in all locations..
This issue has been reported to the developer in Netspot. Ticket #: 438804
Lesson activity: The numerical question type does not display embedded images to staff (preview mode) or students. Rather a broken image icon will appear to these users.

If an image is being used to display an equation, use LaTeX notation if possible.

This issue is known to the developer and is currently being investigated by Netspot. Ticket #: 446835
Media Collection activity: Users are unable to playback audio files when comments are not enabled in the collection. If there are no course related implications, edit your media collection and enable commenting Currently being invested by our developer on Blackboard ticket #: 446345.
Quiz tool: In situations where a quiz contains a mix of manual and automatically graded questions, If changes are made to the multiple choice answers after submissions have been made some attempts will be automatically graded and some will be listed as "Not yet graded"


Attempts that are not yet graded must be done so manually.

 

Currently being investigated by our developer on Blackboard ticket #: 446067.
Media Collection activity: Users are unable to choose files to upload to a media gallery when using Firefox on Windows and clicking the Select your file button.

Option 1: Drag and drop your file into the uploader instead of clicking Select your file.

Option 2: Change the dropdown beside File name to All files.

Option 3: Use a different browser.

Currently being investigated by our developer on Blackboard ticket #: 445853.
Web PA activity: Security message displays due to the security certificate expiring

When the error displays ignore this alert and select "Continue to this webpage (not recommended)" in order to access WebPA.

The WebPa security certificate is not being renewed because a new activity is scheduled to supercede WebPA before the end of 2016
Moodle Message menu: The Moodle message menu is not visible when accessed via iOS devices. Use a supported operating system and browser. This is an iOS that may be fixed through future updates
Guest access mode: Profile pictures and names are visible to guests viewing tag pages. If privacy is a concern, avoid adding tags to the interests section of personal user profiles. This issue is known to the developer and is currently being investigated by Netspot. Ticket #: 444363
Course Grid Format: Grid format is not readable by JAWS screen reading software for visually impaired students.
  • avoid using the grid format
  • change your course format to the topic or weekly format if you are already using it
Grid format developer is currently updating the plugin to improve accessibility.  Moodle tracker issue: CONTRIB-3240.
Forum Posts: Double posts will occur whenever the "Post to forum" button is double-clicked. There is no current workaround available. Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-41730
Gradebook: When working with the gradebook in multiple tabs, filtering the list in one tab (tab 1) can cause problems when entering grades in the second tab (tab 2) as the list filterted in tab 1 has caused updates not reflected in tab 2. Do not use multiple tabs when working with the gradebook. Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-42306
IMS Content Package: Bad URL links in PDF file and HTML page, XSD not displayed clearly in IMS Content package (MOOD-2070) There is no current workaround available. Avoid linking using anchors within pages and only use the main TOC for navigation. Currently a known issue.
http://stackoverflow.com/questions/15646782/anchor-links-inside-iframe-does-nothing
https://bugzilla.mozilla.org/show_bug.cgi?id=638598#c11
Search Users: On activities/tools that allow you to search users, the checkbox "If only one user matches the search, select them automatically" does not work. There is no current workaround available. Currently a known issue by Moodle HQ.  Moodle tracker issue: MDL-26363
Quiz: When an Adaptive Mode quiz that allows re-attempts is created the feedback is for the last saved answer, not last submitted/graded. There is no current workaround available. Currently a known issue by Moodle HQ.  Moodle tracker issue: MDL-35325
Turnitin Assignment: Turnitin calculates grades incorrectly when a zero scale is specified. This occurs most commonly where an Instructor sets a task with two parts e.g. one section worth 0 marks and the second section worth 20 marks. In this case if a marker gives a 0/0 mark for the first section the total calculates incorrectly.

The preferred workaround is not to set assignments or sections of assignments worth zero marks. If there is no alternative to the use of zero marks then do not mark the section that is worth zero marks and the calculation will occur correctly. For example,
Student J: (-/0) + 12/20 = 60% (correct)
Student C: 0/0 + 12/20 = 300% (incorrect)

We are working with Turnitin and Netspot to resolve this issue either by restricting the number of characters that can be entered when the assignment is created or by increasing the number of characters allowed.
Turnitin Assignment: There is a 40 character limit on Turnitin Assignment titles. If you use more than 40 characters you may be able to create an assignment but you won't be able to edit details, such as the post date, after creation.

Edit the title and reduce the title to less than 40 charcaters and save changes. Once this has synchronised with Turnitin the assignment will be fully editable again.

We are working with Turniitn and Netspot to resolve this issue either by restricting the number of characters that can be entered when the assignment is created or by increasing the number of characters allowed.
Workshop & UNSW Workshop: Students’ assessment marks are not computed correctly when using comparison against best assessment. 1) Make use of the tool for submission marks only. This is done by hiding the assessment mark in the gradebook. OR
2) Manually enter the peer assessment marks as overrides. The overrides must be done in the Gradebook – either by direct entry in the Grader Report, or as an import (see next issue). Once below issue is resolved, overrides can also be done directly in the workshop activity.
Currently being investigated by Netspot. Ticket #: 413044
Workshop & UNSW Workshop: When an assessment mark is overridden within the Workshop activity (not in the Gradebook), the old mark is still recorded as the grade – i.e. the student sees the old mark only, both in the activity and in the gradebook. Grade overrides must be done in the Gradebook – either by direct entry in the Grader Report, or as an import.

Note: When using this workaround, the instructor should tell students to disregard the bracketed numbers and the column for assessment marks when accessing the Workshop activity in Closed phase.
Moodle Mobile App: Unable to add audio only content as student There is no current workaround available. This is a limitation of the iOS7 as it does not allow files other than photos or images from the internal gallery.
Moodle Mobile App: White "contents" heading text overlaps underlying interface on iOS7 iPhone 5 There is no current workaround available. Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-462
Mobile Devices: All SCORM packages viewed on an iPad have their navigation (back/next buttons) cut off by the Moodle SCORM window (MOOD-2198) There is no current workaround available. There will be patches for this issue in Moodle 2.6.
Mobile Devices: No embed code available when accessing YouTube from an iPad (MOOD-2234) If you need to post videos from YouTube, use a desktop browser. The mobile version of the YouTube website does not provide access to the embed code.
Mobile Devices: Unable to enrol users into sandpit using iPad 4 Safari 7 (MOOD-2275) There is no current workaround available. Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-44457
Mobile Devices: Receive a SAML error when trying to use the "Web" icon within Moodle Mobile App (MOOD-2051) There is no current workaround available. Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-529, MOBILE-113
Win7 64bit Chrome 30 > Maple TA Activity >Instructor is unable to add a Maple TA activity as the course is not mapped to a Maple TA class via the Maple T.A course tools block (MOOD-2543) There is no current workaround available. MapleTA is not integrated with Moodle.
Mobile Devices: On creating a note via Participants icon, XMLPRC Error displayed (MOOD-2049) There is no current workaround available. Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-533
Moodle Mobile App: Horizontal scroll doesn't work properly during grading (MOOD-1996) Use the mobile theme to grade the assignment instead of the Moodle Mobile app. Currently a known issue. by Moodle HQ. Moodle tracker issue: MOBILE-640
MOOD-2545 Unable to add Maple TA activity There is no current workaround available. MapleTA is not integrated with Moodle.
MOOD-2544 Unable to add MapleTA assignment There is no current workaround available. MapleTA is not integrated with Moodle.
iPad4 Safari 7 > Lightbox Gallery - Multiple image upload from Camera Roll & Images Per Page Issue (MOOD-1810) Rename each file before upload from the Camera Roll. This is a limitation with the way iOS handles uploads from the Camera Roll as every uploaded file has the name "image.jpg".
Mobile Devices: iPad4 Safari 7 > User boxes always say "0 Items" (MOOD-2360) There is no current workaround available. Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45385
Mobile Devices: Audio of SCORM package kept looping at regular intervals, cropping of window displaying SCORM package (MOOD-1925) The width of the Flash content area should be set between 940 pixels to 960 pixels to fit in landscape mode.  
Moodle Mobile App: Question Bank issues (MOOD-2031) There is no current workaround available. Resolved in Moodle 2.6. Moodle tracker issue: MDL-39851
Moodle Mobile App: Unable to access TinyMCE editor as student (MOOD-2225)

There is no current workaround to resize the File picker to the screen size.

"Choose File" options are limited to only "Take Photo or Video" or "Choose Existing".

Resolved in Moodle 2.6.  Moodle tracker issue: MDL-39851

This is a restriction applied at the operating system level.

Moodle Mobile App: Unable to complete enrol cohort as an Manager (MOOD-2316) There is no current workaround available. Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45999
Moodle Mobile App: Restore screen missing horizontal scroll (MOOD-2016) There is no current workaround available. Resolved in Moodle 2.6. Moodle tracker issue: MDL-39851
Moodle Mobile App: Unable to edit Legacy Files (MOOD-2041) There is no current workaround available. This is a limitation of the Moodle Mobile app.
Moodle Mobile App: Unable to add a cohort as an Manager (MOOD-2356) There is no current workaround available. Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-574
Moodle Mobile App: Unable to complete enrol cohort as an Manager (MOOD-2366) There is no current workaround available. Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45999
ATTO editor does not link text to provided URL There is no current workaround available. Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45842
Voice Podcaster subscription returns blank page (MOOD-2815) Use an alternative browser. This issue affects only Chrome 38 on Windows 8 PCs as the Java plugin is not supported.
Error message with custom link setting in Course Menu block (MOOD-2866) There is no current workaround available. Currently a known issue by Moodle HQ. Moodle tracker issue:
Moodle Tracker issue: CONTRIB-5534
MOOD-2666 Can upload multiple files but only the first will be displayed using an iPad

Moodle lets the user select which of the multiple files they are uploading is the 'main' file, which is the one shown by default.

You need to select the 'main' file if you upload mutiple files in order for the 'main file' to be displayed. If you do not select a 'main' file, Moodle selects one for you automatically.

Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-25489
Course logs: When attempting to retrieve the course logs for a large course cohort, the page can may time-out. There is no current workaround available. Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-30212
Error message when accessing SCORM packages using wireless connections as there is a low time-out set for accessing the SCORM resource. There is no current workaround available. Users may wish to access SCORM packages using a wired connection. There are discussions on this issue at https://moodle.org/mod/forum/discuss.php?d=261901
YouTube search: When searching for a YouTube video using the Moodle Media button or in a Moodle Media Collection YouTube gallery, it returns a video saying that your device or app is not supported.

YouTube is currently changing their technical interface that allows users to access YouTube from other apps such as Moodle.
To add a YouTube video to your course, navigate to YouTube (http://www.youtube.com) first and search for your video.  Once you have found your video, copy the URL from the address bar (the URL looks like https://www.youtube.com/watch?v=jFxhBnlRH-I) and paste this in the editor in your Moodle course or the Youtube URL field in the Media Collection. Currently being investigated by Netspot. Ticket #: 434466.
Cannot load Voice Authoring applet due to Java security settings in browser (MOOD-3555, MOOD-3557) Use an alternative browser. This issue affects Chrome 4X on Windows 7 PC and Safari 9 on El Capitan as the Java plugin is not supported.
Unable to embed media, add iframe, access Dropbox via Moodle Media button in TinyMCE  (El Capitan) (MOOD-3921) Iframes are stripped out from TinyMCE for security reasons Logged with Blackboard for investigation. Ticket #: 439066
Unable to add Math equation and select Media Gallery in TinyMCE editor (Win 10) (MOOD-3504) Use Firefox instead of Chrome Logged with Blackboard for investigation. Ticket #: 439104
Instructor unable to change number of chapters in Course Menu block (Win 10) (MOOD-3620) Use Firefox instead of Chrome Logged with Blackboard for investigation. Ticket #: 439273
Empty RSS feed for student (Win 7) (MOOD-3791) Use Firefox instead of Chrome for better formatting. However, RSS feed is not intended to be viewed in the browser directly. Logged with Blackboard for investigation. Ticket #: 439945
Missing icon for Group mode, debugging message displayed when uploading unacceptable file format, cannot uncheck Outcomes checkbox after selection for OU Wiki (Win 10) (MOOD-3576) Group member information has been moved under activity restrictions. Logged with Blackboard for investigation. Ticket #: 439500
TELT Administrators not enrolled in course receive notifications for Certificate (El Capitan) (MOOD-3461) There is no current workaround.The TELT Admins enrolled at category level inherit additional capabilities. Logged with Blackboard for investigation. Ticket #: 439443
"Embed" URL resource loads a blank screen with wrong URL (Win 7) (MOOD-3431) Browser blocks iframe in another site. Logged with Blackboard for investigation. Ticket #: 439475
AGSM EE Administrator unable to enrol a staff member (iPad iOS 9) (MOOD-3966) This is a pre-existing iOS issue. Logged with Blackboard for investigation. Ticket #: 439697
TELT Administrator unable to enrol a staff member (iPad iOS 9) (MOOD-3962) This is a pre-existing iOS issue. Logged with Blackboard for investigation. Ticket #: 439698
Instructor unable to send an email using Send An Email Immediately functionality using iPad iOS 9 (MOOD-3678) This is a limitation with iOS 9. Use an alternative browser. Logged with Blackboard for investigation. Ticket #: 439748
Instructor unable to edit Smart Sparrow lesson using iPad (MOOD-3482) Smart Sparrow's content is developed using Flash which cannot be played on iOS. Logged with Blackboard for investigation. Ticket #: 439889
Student unable to access audio using theBox repository from Moodle Media button (iPad iOS 9) (MOOD-3842) Moodle is providing a URL that first needs a redirect through to theBox (for authentication purposes), and this is preventing iOS from displaying the audio within a html5 audio player - as it doesn't perform the redirect itself. Logged with Blackboard for investigation. Ticket #: 439954
Student unable to scroll content and follow links in PDF documents within IMS content package (iPad iOS 9) (MOOD-3722) This is a limitation with iOS 9 Logged with Blackboard for investigation. Ticket #: 440009
Unable to add video using theBox upload and select from iPad photo gallery (local files) (iPad iOS 9) (MOOD-3598) This is a limitation with iOS 9. Logged with Blackboard for investigation. Ticket #: 440010
Average mean of grades (with extra credit) calculates incorrectly in Gradebook (iPad iOS 9) (MOOD-3638 This is a limitation with iOS 9. Logged with Blackboard for investigation. Ticket #: 440220
Instructor cannot add iframe embed codes from services such as theBox, Vimeo or Google into activities including Database, OU Blog, Discussion Forum

Moodle strips out iframe embed codes from multiple activities for security reasons.

Not all activities/resources are affected, for example Page/Label.

Logged with Blackboard for investigation. Ticket #: 440169

 

Moodle 3.1 Upgrade

Issues listed in this section are related to the Moodle 3.1 upgrade.  We are actively working to resolve these issues with Blackboard.

Issue Workaround Status
MOOD-4230 Assignment - Group filter list not applied to grading interface. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 452514 
MOOD-4230 Assignment - Grading interface - dropdown to select user's sporadically doesn't disappear (in Chrome) and always doesn't disappear (IE11) When clicking the dropdown, wait until list is populated before clicking user. Logged with Blackboard for investigation. Ticket #: 452439.

Update 29-Dec: This item has been investigated and will not be fixed at this time. Please use the workaround.
MOOD-4230 Assignment - Stamp and comment annotations are not fixed to the page (instructor view only). There is no current workaround.

Logged with Blackboard for investigation. Ticket #: 452433

This is a known issue with Moodle and is being tracked for fix under MDS-54815.

MOOD-4568 Publish as LTI Tool - Missing dropdown options for roles. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 452127
MOOD-4230 Assignment - Notify student button appearing when it shouldn't be. Note: Notifications are not sent until proper marking workflow is reached. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 452017 / 453138.
MOOD-4434 theBox videos - Videos added via the TinyMCE editor include scroll bars. There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSWBOX-401

Logged with Blackboard for investigation. Ticket #: 452503 
MOOD-4389 Advanced Forum - Clicking on the subscribe/bookmark/substantive icons to toggle on/off does not work correctly. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 452298
MOOD-4389 Advanced Forum - Search field and search button are too close and misaligned. There is no current workaround. Logged with Daemon for investigation. Ticket #: 451671 / UNSW-319
MOOD-4389 Advanced Forum - The reset table preferences button does not stick. Workaround is to manually show the column again instead of clicking the reset table link.

Logged with Blackboard for investigation. Ticket #: 45167

Currently being investigated by Moodle HQ under ticket MDL-55906.

MOOD-4389 Advanced Forum - Forum posts should not auto "unzip" There is no current workaround. Lgoged with Blackboard for investigation. Ticket #: 452436
[CRITICAL] MOOD-4389 Advanced Forum - Display options drop down not listed. There is no current workaround. The different views have been deprecated. Logged with Blackboard for investigation. Ticket #: 449869 / 452186

452186 introduces
- indentation of replies/sub-replies
- addition of "RE" + subject line automatically to replies/sub-replies
MOOD-4569 - Publish as LTI tool - TELT Administrator unable to create working publish as LTI tool There is no current workaround. The capability moodle/role:assign will enable the TELT Administrator role to do other tasks outside the LTI tool. Hence this capability is not given to the TELT Adminitrator role.
     

Moodle 3.1 Upgrade - Resolved Issues

Issue Workaround Status
MOOD-4305 Group selection - Common module settings group settings don't work. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 454319.
MOOD-4325 Quiz - When quiz in in Adaptive Mode (or Adaptive (No penalties)), General Feedback does not appear after quiz. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451265
MOOD-4354 UNSW Workshop - Spelling mistakes. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451269
MOOD-4508 Backup files - User able to override 3 backups by uploading additional backup files. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451577
MOOD-4333/MOOD-4334 Team Builder - Unable to add more than one student to a group. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451488
MOOD-4680 Chat - "Beep" sound doesn't play in browser. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451463
Workshop: Hide the Workshop activity from users. Users can continue to add UNSW Workshop. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 450961
Media Collection - Images not displaying properly in lightbox. There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSWBOX-414
MOOD-4323 Quiz - Drag and drop marker preview doesn't appear. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 452051
MOOD-4230 Assignment - Declaration misaligned if option to require students to click submit button set to Yes. There is no current workaround Logged with Daemon for investigation. Ticket #: UNSW-313
[CRITICAL] UNSW2-977 / BASE-1516 Advanced Forum: Forum posts are being sent as part of daily digest There is no current workaround. Logged with Blackboard for re-application of items. Ticket #: 451933
MOOD-4389 Bug 9 Sort not working in Advanced Forum (Win 10) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451889
MOOD-5075 Issue 3 Unable to add multiple VoiceThread activities (Sierra) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451884
UNSW Quiz Engine - Getting 503 error when accessing. There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSW-310
[BLOCKER] MOOD-4358/MOOD-4359/MOOD-4360 WebPA - Roles not configured correctly. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451872
MOOD-4298 Glossary - Search not functioning correctly. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451825
[BLOCKER] MOOD-4358/MOOD-4359/MOOD-4360 WebPA - Incorrect configuration. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451814
MOOD-4533 Repositories - Get error when trying to access embedded files repository. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451687
MOOD-4389 Advanced Forum - Not logging as I believe this is intended behaviour? There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451675
MOOD-4389 Advanced Forum - Anonymous posts can be disabled after anonymous posts have been made, which results in all the posts being revealed. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451673
MOOD-4389 Advanced Forum - The message when the post is empty should be updated. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451672
MOOD-4473 Pearson block - Clicking links results in error. There is no current workaround. Logged with Pearson support for investigation.
[BLOCKER] MOOD-4389 Anonymous Posts to anonymous posts break (Win 10) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451625
MOOD-4434 - Issue 2 - Upload video, slider not available There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451618
[CRITICAL] MOOD-4434 Issue 3 - Upload/display video using Moodle Media button to theBox results in errors There is no current workaround. Logged with Blackboard/Daemon for investigation. Ticket #: 451617 and UNSWBOX-409
MOOD-4850 - Advanced forum - Alignment issue: recent forum posts There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSW-305 / UNSW-308
MOOD-5024 - Course meta link: Users added to single group There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451575
MOOD-5024 - Unable to add/edit course meta link enrolment after course created There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451574
MOOD-4850 - Theme - Advanced Forum - Alignment issue with text. There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSW-305/UNSW-307
MOOD-4893 - Sandpit - Dummy student's are not being added. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451490
MOOD-4535 - Repositories - Hide Equella. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451469
MOOD-4799 - Grade book - Course total column should be hidden. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451461
[CRITICAL] MOOD-4239 - Assignment - Grading summary page error. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451458
[CRITICAL] MOOD-4413 - Image formula does not appear. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451452
MOOD-4423/MOOD-4808/MOOD-4773 - Profile - Can't add any blocks. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451442
[BLOCKER] MOOD-4740 - Quiz - Database errors when trying to generate quiz reports. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451329
[BLOCKER] MOOD-4573 - Switch role - Auditor can switch role to Student. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451327
MOOD-4228 - Assignment - Display marker details to students option missing. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451322
MOOD-4198 - Repository Dropbox - Get error when trying to access for the first time. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451300
[CRITICAL] MOOD-4229 - Assignment - Get error when choosing to download all assignments (Windows 10). There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451294
MOOD-4504/4505 - IMS Cartridge - Failed import export. Obsolete - function not available. Logged with Blackboard for investigation. Ticket #: 451273
MOOD-4309 - Lesson - Answer and feedback sections duplicated for Multichoice question type. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451271 / UNSW3-26
[BLOCKER] Error in displaying course/content with WebPA activity There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451260
[CRITICAL] MOOD-4385 - Media Collection - Linking to Media Collection from TinyMCE editor displays video with error There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451259
MOOD-4315 2 Tags sections when setting up OU Blog as Instructor (Sierra) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451254
MOOD-4274 Editing existing item in database results in error. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451251
[CRITICAL] MOOD-4230 Investigate changes to grading interface for DOCX files since they are not converted to PDF. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451249
MOOD-4405/MOOD-4875 Display of tags not evident in OU wiki. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451232
MOOD-4405/MOOD-4875 Small theme issue. There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSW-306
MOOD-4463 - Course menu block - Enabling tree for course menu does not work. There is no current workaround. Logged with Daemon for investigation. Ticket #: 451222/UNSW-318
MOOD-4325 Manual activity completion of quiz does not release restricted activity/resource. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451219
MOOD-4325 Error when adding Stack question type appears in form. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451218
MOOD-4325 Drag and drop zones section duplicated on form. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451217
MOOD-5020 Get error when pressing Cancel on migrate frameworks page. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451208
MOOD-4855 Get error when choosing Database groups for Scheduler activity. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451206
MOOD-4385 Unable to view media items and commenting interface in Media Collection activity. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 450647
[CRITICAL] MOOD-4189/MOOD-4305/MOOD-4434 Unable to add audio/video files via TinyMCE editor. There is no current workaround. Logged with Blackboard for investigation. Ticket #: 451117
MOOD-4400 Unable to add EchoLink This issue has been resolved. Logged with Blackboard for investigation. Ticket #: 451102
MOOD-4354  UNSW Workshop Does not display correct number of submissions per page after manual allocation of a single assessment. This is working as intended. Therefore closing, no action required. Logged with Blackboard for investigation. Ticket #: 451253

Moodle 2.9 Upgrade

Issues listed in this section are related to the Moodle 2.9 upgrade.  We are actively working to resolve these issues with Blackboard.

Issue Workaround Status
MOOD-3640 Error in restoring IMS Common Cartridge (Win 10) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439074
MOOD-3641 Unable to export and import IMS Common Cartridge (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439238
MOOD-3592 Unable to upload WMA and RA audio files (Win 10) There is no current workaround. Logged with Blackboard and Daemon for investigation. Ticket #: 439320, UNSWBOX-224
MOOD-3438 Instructor cannot scroll submission in Annotate PDF of Moodle assignment (iPad iOS 9) There is no current workaround. Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-43462

A patch is available in MDL-54594 and will be tested in Moodle 3.1.
MOOD-3540 Instructor unable to create new form in WebPA activity (Win 10) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439952
MOOD-3526 Instructor unable to scroll through content when marking, unable to add a comment in the comment box for Turnitin assignment (iPad iOS 9) There is no current workaround. Logged with Turnitin for investigation. Ticket #: 00473102
MOOD-3562 Linked images in theBox are not displaying in Media Gallery (iPad iOS 9) There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSWBOX-186

Moodle 2.7 Upgrade

Issues listed in this section are related to the Moodle 2.7 upgrade.  We are actively working to resolve these issues with Netspot.

Issue Workaround Status
MOOD-2659 Unable to record audio There is no current workaround. Logged with Netspot for investigation. Ticket #: 427502
MOOD-3237 Unable to find users to add to cohort using iPad There is no current workaround. Logged with Netspot for investigation. Ticket #: 427529
MOOD-3196 Multiple issues with ATTO editor and creating a course from scratch There is no current workaround. Logged with Netspot for investigation. Ticket #: 427716
Moodle Tracker issue: MDL-46860
MOOD-2893 Restore of course failed with IMS Common Cartridge package There is no current workaround. Logged with Netspot for investigation. Ticket #: 427718
MOOD-2949 Student unable to access URLs in PDF and webpages, XSD not displayed clearly in IMS Content package using iPad There is no current workaround. Logged with Netspot for investigation. Ticket #: 427771
MOOD-2844 UNSWTV iFrame embed code not working in Forum and Database There is no current workaround. Logged with Netspot for investigation. Ticket #: 427899
MOOD-3080 UNSWTV iFrame embed code not working in Forum and Database when uploaded by student There is no current workaround. Logged with Netspot for investigation. Ticket #: 427900
MOOD-2690 Only 1 image can be added to Lightbox Gallery by instructor using iPad There is no current workaround. Logged with Netspot for investigation. Ticket #: 427903
MOOD-2957 Only 1 image can be added to Lightbox Gallery by student using iPad There is no current workaround. Logged with Netspot for investigation. Ticket #: 427904
MOOD-2834 Unable to create a shortcut to file in Dropbox when uploading content There is no current workaround. Logged with Netspot for investigation. Ticket #: 428018
MOOD-3121 Student is unable to submit image as assignment submission using iPad There is no current workaround. Logged with Netspot for investigation. Ticket #: 428163
MOOD-2705 Student is not prompted to answer Moodle assignment submission statement, Instructor does not see student submissions There is no current workaround. Logged with Netspot for investigation. Ticket #: 428216
MOOD-2655 Wrong error message when creating Attendance with incorrect point value, Low Grade does not display anything There is no current workaround. Logged with Netspot for investigation. Ticket #: 428218
MOOD-2717 Excessive text in Rubric in Moodle assignment overlaps field There is no current workaround. Logged with Netspot for investigation. Ticket #: 428253
MOOD-2730 Misleading term "Search potentials" in Dialogue activity There is no current workaround. Logged with Netspot for investigation. Ticket #: 428254
Unable to restrict activity by group There is no current workaround. Logged with Netspot for investigation. Ticket #: 428389

Moodle 2.5 Upgrade

Issues listed in this section are related to the Moodle 2.5 upgrade.  We are actively working to resolve these issues with Netspot.

Issue Workaround Status
Known issue - alphabetical sorting There is no current workaround. Logged with Netspot for investigation. Ticket #: 389144
MOOD-2004 Unable to restore courses from IMS Common Cartridge backup Backup your course as a standard Moodle backup. Logged with Netspot for investigation.  Ticket #: 390714
MOOD-1779 Renaming of Student role to Participant and set Visibility to Hide is not updated during student access, toggle settings do not work There is no current workaround. Logged with Netspot for investigation.  Ticket #: 391330
Moodle tracker issue: MDL-42776
Win7 64bit Chrome 30 > Add user to cohort > Selection of "If only one user matches the search, select them automatically" checkbox does not automatically enrol the only user There is no current workaround. Logged with Netspot for investigation.  Ticket #: 391394
Moodle tracker issue: MDL-26363
MOOD-2005 Importing an IMS Common Cartridge fails, exporting fails when some content is selected, slow response time There is no current workaround. Logged with Netspot for investigation. Ticket #: 393881
Moodle Mobile App: "Page" resource text is too small Access this Moodle function via a supported operating system/browser. Logged with Netspot for investigation.  Ticket #: 391423
Moodle tracker issue: MOBILE-465
Moodle Mobile App: Missing option for " Blackboard Course Migration" form under "Navigation" Access this Moodle function via a supported operating system/browser. Logged with Netspot for investigation.  Ticket #: 393133

 

Moodle 3.3 Upgrade

Issues listed here have been identified in our testing Moodle 3.3 environment and do not affect the production Moodle environment. Blocker issues identified during testing will be resolved prior to upgrade.

NOTE: Items that are crossed off have been resolved.

Issue Workaround Status
UNSW 3.3 - InterimTest - Deprecated print_overview functions No workaround at this time. This has been reported to Blackboard under ticket RT-461510.
UNSW 3.3 - InterimTest - pix_url deprecated error No workaround at this time. This has been reported to Blackboard under ticket RT-461512.
UNSW 3.3 - InterimTest - Error when adding/editing Scheduler activity  No workaround at this time. This has been reported to Blackboard under ticket RT-461513.
UNSW 3.3 - InterimTest - ? Bubbles open to new window No workaround at this time. This has been reported to Blackboard under ticket RT-461563.
UNSW 3.3 - InterimTest - Error when accessing Media Collection No workaround at this time. This has been reported to Blackboard under ticket RT-461599.
UNSW 3.3 - InterimTest - UNSW2 Theme No workaround at this time. This has been reported to Blackboard under ticket RT-461623.
Update to Moodle 3.3 (Stack Question Type) No workaround needed, updating plugin version. This has been reported to Blackboard under ticket RT-460617.
UNSW 3.3 - Theme - Icon for grade categories No workaround at this time. This has been reported to Daemon under ticket UNSW-344.
UNSW 3.3 - InterimTest - Updated Pearson block for Moodle 3.3 No workaround needed, updating plugin version. This has been reported to Blackboard under ticket RT-461836.
UNSW 3.3 - InterimTest - Hide Blackboard Collaborate activity  No workaround needed, hiding old activity. This has been reported to Blackboard under RT-462036.
UNSW 3.3 - InterimTest - TeamEval Update for Moodle 3.3 No workaround needed, updating plugin version. This has been reported to Blackboard under ticket RT-462057.
UNSW 3.3 - InterimTest - UNSW Global Login No workaround at this time. This has been reported to Blackboard under ticket RT-462182.
UNSW 3.3 - InterimTest - AGSM EE Theme No workaround at this time. This has been reported to Blackboard under ticket RT-462204.
UNSW 3.3 - InterimTest - Users unable to login via UNSW Global Login No workaround at this time. This has been reported to Blackboard under ticket RT-462306.
UNSW 3.3 - InterimTest - Blocker - MOOD-5119 - Moodle Assignment: When grading a PDF assignment the grading interface does not load the assignment.

Download the assignment using the link in the grading interface for grading.

This has been reported to Blackboard under ticket RT-462330.
UNSW 3.3 - InterimTest - theBox Videos: When viewing videos embedded from theBox UAT, the videos show an error message. No workaround at this time. This has been reported to Daemon under ticket UNSW-337
UNSW 3.3 - InterimTest - MOOD-5193 - Emoticons don't appear after entering them in the quiz description No workaround at this time. This has been reported to Blackboard under ticket RT-462351.
UNSW 3.3 - InterimTest - Blocker - MOOD-5235 Moodle Media Collection: Videos appear cut off and comments interface does not load. No workaround at this time. This has been reported to Blackboard under ticket RT-462356.
UNSW 3.3 - InterimTest - BLOCKER - MOOD-5159 - QMP doesn't load for students No workaround at this time. This has been reported to QMP.
UNSW 3.3 - InterimTest - Critical - MOOD-5335 - Test student block results in errors Errors appear but test student still created. No workaround necessary. This has been reported to Blackboard under ticket RT-462367.
UNSW 3.3 - InterimTest - MOOD-5195 - Errors when adding SCORM package Errors appear but SCORM package still works. No workaround necessary. This has been reported to Blackboard under ticket RT-462368.
UNSW 3.3 - InterimTest - CRITICAL - MOOD-5085 - Instructor able to edit course ID number.  No workaround at this time. This has been reported to Blackboard under ticket RT-462369.
UNSW 3.3 - InterimTest - MOOD-5085 - Previous button in grid format is overlaid by the docked blocks. No workaround at this time. This has been reported to Blackboard under ticket RT-462370.
UNSW 3.3 - InterimTest - MOOD-5187 - Error when adding Questionnaire activity Errors appear but questionnaire still created. No workaround necessary. This has been reported to Blackboard under ticket RT-462371.
UNSW 3.3 - InterimTest - MOOD-5193 - VoiceTools button needs to be removed from TinyMCE and ATTO No workaround needed. VoiceTools is deprecated. This has been reported to Blackboard under ticket RT-462406.
UNSW 3.3 - InterimTest - Leganto plugin results in error. No workaround at this time. This has been reported to the Library Admin team.
UNSW 3.3 - InterimTest - User in UNSW Global does not see breadcrumbs in course No workaround at this time. This has been reported to Blackboard under ticket RT-462417.
UNSW 3.3 - InterimTest - MOOD-5195 - SCORM package description dropdown menu disappears No workaround at this time. This has been reported to Blackboard under ticket RT-462441.
UNSW 3.3 - InterimTest - MOOD-5388 - Errors when importing and progress bar does not move No workaround needed, import still successful. This has been reported to Blackboard under ticket RT-462451.
UNSW 3.3 - InterimTest - Blocker - MOOD-5388 - Importing contents imports items that were not selected No workaround at this time. This has been reported to Blackboard under ticket RT-462452.
UNSW 3.3 - InterimTest - MOOD-5388 - When adding a new section to a backup/restore/reset course, error message appears No workaround at this time. This has been reported to Blackboard under ticket RT-462453.
UNSW 3.3 - InterimTest - MOOD-5388 - Students, view did not get imported  No workaround at this time. This has been reported to Blackboard under ticket RT-462470.
UNSW 3.3 - InterimTest - MOOD-5380 - Progress bar not active when performing backup No workaround needed, backup still success. This has been reported to Blackboard under ticket RT-462505.
UNSW 3.3 - InterimTest - MOOD-5115 - Issue 1: Dropbox repository not working. No workaround at this time. This has been reported to the UNSW Learning Management Systems manager.
UNSW 3.3 - InterimTest - MOOD-5115 - Errors when attempting to search theBox files  No workaround at this time. This has been reported to Blackboard under ticket RT-462536.
UNSW 3.3 - InterimTest - MOOD-5572 - TeamBuilder: Students able to submit without answering questions No workaround at this time. This has been reported to Blackboard under ticket RT-462537.
UNSW 3.3 - Interim Test - Blocker - MOOD-5193 - Quiz: No grace period No workaround at this time. This has been reported to Blackboard under ticket RT-462597
UNSW 3.3 - Interim Test - Blocker - MOOD-5585 - UNSW Workshop, error appears when student's try to assess an example submissi No workaround at this time. This has been reported to Blackboard under ticket RT-462609
UNSW 3.3 - Interim Test - Blocker - UNSW Global: Customisation - Process CSV fails if course not in UNSW-Institute of Languages category No workaround at this time. This has been reported to Blackboard under ticket RT-462616
UNSW 3.3 - Interim Test - Blocker - MOOD-5237 - Media Collection: Get error when creating new media collection No workaround at this time. This has been reported to Blackboard under ticket RT-462636 / UNSW-340
UNSW 3.3 - Interim Test - Critical - MOOD-5380 - Backup: Couldn't backup Legacy Course Files in batch. No workaround at this time. This has been reported to Blackboard under ticket RT-462617
UNSW 3.3 - Interim Test - Critical MOOD-5384 - Restore: Deleting section results in error No workaround at this time. This has been reported to Blackboard under ticket RT-462642
UNSW 3.3 - InterimTest - MOOD-5085 - Activity completion checkboxes have a black background colour No workaround at this time. This has been reported to Daemon under ticket  UNSW-338
UNSW 3.3 - InterimTest - MOOD-5308 - TeamEvaluation: Theme Issue with example answers No workaround at this time. This has been reported to Daemon under ticket UNSW-339
UNSW 3.3 - InterimTest - MOOD-5398 - Preview button for Stack question disappears after doing 1 preview No workaround at this time. This has been reported to Blackboard under ticket RT-462608
UNSW 3.3 - InterimTest - MOOD-5380 - Backup: Not asked for backup file name No workaround at this time. This has been reported to Blackboard under ticket RT-462618
UNSW 3.3 - InterimTest - MOOD-5380 - Backup saved in user private backups, not course backups No workaround at this time. This has been reported to Blackboard under ticket RT-462619
UNSW 3.3 - InterimTest - MOOD-5303 - Reading Game: Error when managing stars No workaround at this time. This has been reported to Blackboard under ticket RT-462634
UNSW 3.3 - InterimTest - MOOD-5384 - Restore: Progress bar doesn't move and technical information/warnings appear on screen No workaround at this time. This has been reported to Blackboard under ticket RT-462641
UNSW 3.3 - InterimTest - Copy of UNSW Moodle 3.3 No workaround at this time. This has been reported to Blackboard under ticket RT-462787
UNSW 3.3 - InterimTest - Downloading all files from Assignment tool settings area Download files singly This has been reported to Blackboard under ticket RT-462871
UNSW 3.3 - InterimTest - Inability to download offline grading sheet for Moodle Assignment No workaround at this time. This has been reported to Blackboard under ticket RT-462872
UNSW3.3 - InterimTest - Blocker - Moodle course is no longer working No workaround at this time. This has been reported to Blackboard under ticket RT-462914
UNSW 3.3 - InterimTest - Error message when enrolling users into course manually No workaround at this time. This has been reported to Blackboard under ticket RT-462921
UNSW 3.3 - InterimTest - Error message is displayed for the External Tool activity No workaround at this time. This has been reported to Blackboard under ticket RT-462924
UNSW 3.3 - InterimTest - MOOD-5624 - Debugging pix_url is deprecated error message is shown on a course homepage No workaround at this time. This has been reported to Blackboard under ticket RT-462940
UNSW 3.3 - InterimTest - Download CSV from Participants list requires all participants to be members of a group No workaround at this time. This has been reported to Blackboard under ticket RT-462944
UNSW 3.3 - InterimTest - MOOD-6010 - Debugging error message shows when adding/editing External Tool activity No workaround at this time. This has been reported to Blackboard under ticket RT-462945
UNSW 3.3 - InterimTest - MOOD5335 - Test Student Block has a pop-up error message window when maximum number of users is reached No workaround at this time. This has been reported to Blackboard under ticket RT-463037
UNSW 3.3 - InterimTest - MOOD-5644 - >3 course backups can be created No workaround at this time.

This has been reported to Blackboard under ticket RT-463040

UNSW 3.3 - InterimTest - MOOD-5385 - CAPTCHA does not work correctly No workaround at this time. This has been reported to Blackboard under ticket RT-463041
UNSW 3.3 - Theme - Icon for grade categories No workaround at this time. This has been reported to Blackboard under ticket RT-461719
UNSW 3.3 - InterimTest - AGSM EE and UNSW Global themes / UNSW 3.3 - InterimTest - AGSM EE Theme No workaround at this time. This has been reported to Blackboard under ticket RT-462404
UNSW 3.3 - InterimTest - MOOD-5085 - Icons are not aligned in the section editing menu  No workaround at this time. This has been reported to Blackboard under ticket RT-462454
UNSW 3.3 - InterimTest - Course Overview on Campus is not displaying courses properly No workaround at this time. This has been reported to Blackboard under ticket RT-462839
UNSW 3.3 - Interim Test - MOOD-5346 - Configuring a Course Menu block results in multiple stack trace errors No workaround at this time. This has been reported to Blackboard under ticket RT-463080
UNSW 3.3 - Interim Test - MOOD-5084 - Standard Forum activity duplicates first post when the "display replies in threaded form" view is used No workaround at this time. This has been reported to Blackboard under ticket RT-463081
UNSW 3.3 - InterimTest - MOOD-5336 - Test Student block provides a stack trace error related to OUBlog No workaround at this time. This has been reported to Blackboard under ticket RT-463108
UNSW 3.3 - Interim Test - Choice activity display of answers does not change with horizontal/vertical configuration No workaround at this time. This has been reported to Blackboard under ticket RT-463261
UNSW 3.3 - Interim Test - FBE Category with 3 column theme does not show blocks on specific window widths No workaround at this time. This has been reported to Blackboard under ticket RT-463324
UNSW 3.3 - InterimTest - Sending message interface has black/blue buttons No workaround at this time. This has been reported to Blackboard under ticket RT-463926


The following issues were discovered as part of Moodle 3.3 Upgrade testing but have been replicated in Moodle production. As such these items will be resolved upon Moodle 3.3 project completion:

Issue Workaround Status
UNSW 3.3 - InterimTest - MOOD-5195: Score calculated incorrectly No workaround at this time. This has been reported to Blackboard under ticket RT-462447.
Instructors unable to revoke individual bookings in scheduler activity, when two or more students have booked places No workaround at this time. This has been reported to Blackboard under ticket RT-463435.

 

Blackboard Collaborate Ultra

If you are experiencing an issue with Blackboard Collaborate Ultra that is not listed below, please contact External TELT Support

For assistance with workarounds, please refer to our help guides for staff.

You can also view a list of Known Issues identified by the Blackboard company.

Issue Date Updated Workaround Status
Users of the Linux operating system may have trouble viewing some whiteboard slides when watching recordings, these appear blank.  08/08/2017 No work-around.

To view the full presentation please use a Windows or Mac computer.
Currently being investigated by Blackboard development team. Article number: 000047225
When opening a Blackboard Ultra setting using Safari 9 browser the user is asked to login instead of being taken to the session  

Within the external tool activity settings switch the launch container setting from "default" to "new window"

Currently being investigated by Blackboard development team. Article number: 02281895
Occasionally a recording of a session is not made available automatically in Moodle.    Contact the IT Service Desk asking them to retrieve the recoding from Turnitin. Currently being investigated by Blackboard development team. Article number: 46319

Joining an Collaborate Ultra Experience Session when using  # in the name field will cause an error.

  Do not use a # in the name field when joining a Collaborate Ultra Experience session. Blackboard are aware of the issue and are working towards a fix.

Resolved Issues

Issue Workaround Status

If a Participant Role user in a Collaborate Ultra session joins the Session before a Moderator Role user joins, then Participant Role users will lose any audio, video, chat, or whiteboard permissions they initially had. If all Moderator Role users in a session leave the session, then any remaining Participant Role users will lose any audio, video, chat, or whiteboard permissions they previously had in the session.

To prevent Participant Role users from losing permissions the Moderator Role user should be the first to enter the session. If the Moderator Role User joins the session after Participant permissions have been removed the Moderator Role user can enable the Participant Permissions for the Live Session.

Resolved in Collaborate Ultra 17.10. Article number: 000047475

 

Application Sharing Plays Back Faster than Audio in Blackboard Ultra Recordings

No workaround at this time Resolved by Blackboard: Ticket number: 000042162

 

Turnitin Version 2

If you are experiencing an issue with Turnitin that is not listed below, please contact External TELT Support.  You can also check Turnitin's System Status page for current system status.

For assistance with workarounds, please refer to our help guides for staff and students.

Issue Date Updated  Workaround Status
Keyboard is not generated in ipads when writing comments using feedback studio in Safari. 22/09/2017 Users intending to use feedback studio in ipads, need to download the Turnitin app version 3.0.2. TII has indicated that issues with  feedback studio using Safari on ipads will not be investigated.
The feedback studio allows instructors and/or  graders to award a mark more than the maximum mark configured in the settings of the TII assignment. When this happens,  Turnitin reports inconsistent marks to the gradebook of the course. 22/09/2017 Instructors and users with grading access need to ensure that the mark allocated in the feedback studio is less than or equal to the maximum. TII has indicated that this is not a bug and is not intended to be fixed.

When creating rubrics with Turnitin Direct Version 2 the overlay has a close button, clicking on the close button doesn’t do anything.

21/09/2016

Use alternative close button at the top right hand corner of the overlay

TII has indicated that this is not intended to be fixed. Ticket: 00547460

Occasionally when students try to submit a Turnitin assignment at UNSW for the first time their submission will not be visible.

This is usually because they have been assigned an email address that has previously been used by another UNSW student who has now left.

16/10/2017

Contact the IT Service Desk by email and ask them to urgently transfer your ticket to LT.TELT.SUPPORT.

A permanent solution is currently being investigated by UNSW with Turnitin. This isbeing actively monitored by TELT support daily to detect such instances. 

Turnitin Assignment: Assignment "Due soon" notifications are appearing before the start date of a Turnitin assingment. This could cause a little confusion among students 24/03/2017 No work around at this time Netspot are investigating via service ticket: 456635

 

Resolved Issues

Issue Workaround Status
     

 

theBox

If you are experiencing an issue with theBox that is not listed below, please contact the IT Service Centre.

For assistance with workarounds, please refer to our Moodle help guides for staff.

Issue Date Updated Workaround Status
Editing galleries on Moodle does not allow you to link to images from theBox.  16/10/2017 Save image(s) to storage devices and import to gallery. TELT support team is aware of this issue and plans to fix it in a future release. 
Drag and drop of files into theBox using the Safari browser does not work 16/10/2017 Use the Add files button, or use another web browser which supports this functionality such as Firefox or Chrome.  
Podcast URL's do not download video/document files, though this continues to work for audio files   There is no current workaround. This is being investigated by our developer. Ticket #: UNSWBOX-365
theBox is not emailing staff at the completion of video upload/processing, or for secured embed links   There is no current workaround. This is being investigated by our developer. Ticket #: UNSWBOX-357
Video owners (staff) are unable to download their originally uploaded source videos from theBox interface   There is no current workaround. This is being investigated by our developer. Ticket #: UNSWBOX-313
Prior to playing a video, the first image is letterboxed.   There is no current workaround. This is being investigated by our developer. Ticket #: UNSWBOX-356
You cannot upload audio files to theBox from iOS devices.   There is no current workaround. iOS does not support the ability to browse for audio files.
UNSWTV collection links no longer work on Teaching Gateway and Student Website.   Follow the instructions to share a group of videos The developer is aware and is working toward a solution. Ticket #: UNSWBOX-9

Unsupported UNSW TV flash based embed links no longer work.

This does not affect supported UNSW TV iframe embed links which continue to work as expected.

Example: <object classid="D27CDB6E-AE6D-11cf-96B8-444553540000" height=“306" width="540"><param name="movie" value="http://tv.unsw.edu.au/p/v.?v=6YcCEJJ+EeKP5ABQVoM23A==&s=1&c=DFE66592-48C1-11DE-9396123139020041&auto=0&k=16F0DCC396EBCD4A959E54FFF0C44995"/><param name="allowFullScreen" value="true" /><paramname="allowscriptaccess" value="always" /><embed src="http://tv.unsw.edu.au/p/v.?v=6YcCEJJ+EeKP5ABQVoM23A==&s=1&c=DFE66592-48C1-11DE9396123139020041&auto=0&k=16F0DCC396EBCD4A959E54FFF0C44995” type="application/x-shockwave-flash" allowscriptaccess=“always" allowfullscreen="true" height="306" width="540" />

 

Flash based embed links were deprecated and replaced years ago within UNSW Tv by the implementation of newer iframe embed links within UNSW Tv. However the embed links for older videos may have been embedded in old course backups, and rolled over consistently without being updated to the newer standard.

The immediate solution is to replace the old embed links with the newer embed links, which are available to video owners and agents in theBox.

This is an unsupported use case and will not be resolved.

Web links that point to the unsw tv link no longer work. UNSW Tv generated web links (such as embed codes) point to the supported page and continue to work.   Where "www." has been manually entered in a document or webpage, replace with a http://. This is an unsupported use case and will not be resolved.
Links to UNSWTV collections no longer work.   Collections from UNSWTV were not migrated to theBox. Follow the instructions to share a group of videos. This is an unsupported use case and will not be resolved.

Resolved Issues

Issue Workaround Status
Videos embedded on webpages via embed codes intermittently do not load within the webpage. Please note this may be confused with the issue above. Refreshing the webpage can result in the video loading correctly. The developer has advised that this issue has been resolved, and this should go live in the first week of July 2016.
Some video embed links no longer work, instead a black square with a play icon is displayed instead. Please note this may be confused with the issue below. Re-uploading the video will generate a new embed code that can be used temporarily. The developer has advised that this issue has been resolved, and this should go live in the first week of July 2016.
Videos published to YouTube via theBox are not visible in the United States. Certain videos published to YouTube via theBox are not visible in Australia and New Zealand.

Request that your faculty contact re-upload your video directly to YouTube. Contacts in faculties and divisions that have access are:

Art & Design - j.bosben@unsw.edu.au

Business School - sam.cotton@unsw.edu.au

Engineering - j.edwards@unsw.edu.au

FASS - e.preen@unsw.edu.au

FBE - sally.oughon@unsw.edu.au

Law- m.backlund@unsw.edu.au or sloxton@unsw.edu.au

Library - r.gray@unsw.edu.au

Maths - s.waters@unsw.edu.au

Medicine - c.kennett@unsw.edu.au or emma.oneill@unsw.edu.au

Science - nicholas.langley@unsw.edu.au

NewSouth Innovation - s.brodie@nsinnovations.com.au

Student Recruitment - e.perry@unsw.edu.au

UNSW Canberra - j.carroll@adfa.edu.aue.bortolotto@adfa.edu.au or l.morisset@adfa.edu.au

UNSW Marketing - s.terkes@unsw.edu.au

UNSWTV - unswtv@unsw.edu.au

This is being investigated by UNSWTV and YouTube on ticket 1-6572000010710 and 4-4589000011691.
theBox is currently not processing and publishing content uploaded via Moodle. Existing content is accessible via Moodle. There is no current workaround. The developer is aware and is working towards a solution.
Internet Explorer 9 on Windows 7 SOE cannot upload content into theBox. Content can be uploaded successfully via Chrome (Recommended) or Firefox, which are both installed on the SOE. Content can also be uploaded successfully on a up to date SOE via Internet Explorer 11.

Internet Explorer 9 is not a supported web browser.

UNSW IT have confirmed that Internet Explorer 11 has been installed on Windows 7 SOE, and this has been tested successfully.

Cannot publish content to UNSW Youtube channels There is no current workaround. The developer is aware and is working towards a solution. This is expected to be resolved in Mid/late January.

Increasing security did not fully process.

There is no current workaround.

The developer is aware and is working towards a solution.  Ticket #: UNSWBOX-53
Embedded videos did not consistently load in the page, requiring a page refresh.

There is no current workaround.

The developer is aware and is working towards a solution.  Ticket #: UNSWBOX-51
Users are unable to find a media item via Moodle File Picker that they have been made an agent of.

While the search does not display these resources, agents can still find the resources by clicking the "Agency Content" menu within the search page of theBox website.

Note: The Agency Content menu is only available in theBox. If agents are attempting to share resources that are shared with them within Moodle, they will need to use the log in as feature or the media embed code.

For support on implementing these instructions please contact the TELT team by logging a ticket via the IT Service Centre.

The developer is aware and is working towards a solution.  Ticket #: UNSWBOX-25
When uploading certain MP4 files the audio is not the audio is not present in the transcoded file. There is no current workaround. A fix has been made by the developer and it will be deployed in a future release.  Ticket #: UNSWBOX-23
Get Server Error page when resetting external access and a user clicks on an inactive external access link No work-around is required.  User will receive an email with new link. The developer is aware and is working towards updating the message to be clearer. Ticket 3: UNSWBOX-13
Get Server Error page when accessing an old embed link, that has since been reset. Remove old embed code and use new embed code. The developer is aware and is working towards updating the message to be clearer. Ticket #: UNSWBOX-12
Get Server Error page when disabling external access for a media item when an email address exists in the external access list. No work-around is required as disabling still applies despite error. The developer is aware and is working towards a solution. Ticket #: UNSWBOX-11
When you grant Agent access to a video and they user an external embed code the video does not playback due to the fact that the embed code provided to the agent is missing some parameters. Ask the owner to provide the embed code. The developer is aware and is working towards a solution. Ticket #: UNSWBOX-6
When embed codes are used with the default settings, scrollbars appear on the video by default.

An embed code contains two sets of height and width values, one height (h=X) and width (w=X) for the video itself, and one height (height=X) and width (width=X) for the window that encompasses the video. Embed codes generated by theBox currently have these values set as the same, causing the browser to present scroll bars.

It is possible to correct this by editing the embed code directly and adding 20 pixels to the window height and width values.

For example, an embed link may contain these values that control the size of the video and frame: h=1234 / w=1234 / height=1234 / width=1234. To remove the scrollbars, add 20 pixels to the height/width to result in: height=1254 / width=1254.

For support on implementing these instructions please contact the TELT team by logging a ticket via the IT Service Centre.

The developer is aware and is working towards a solution. Ticket #: UNSWBOX-5
Cannot upload avatar image as freezes on saving. No work-around is available at this time The developer is aware and is working towards a solution. Ticket #614
Cannot save a description for podcasts, or edit title/tags/iTunes thumbnail once saved. If early stages, delete and re-create as required as this will allow you to set most options (except image). The developer is aware and is working towards a solution. Ticket #618 and #619
Sorting the media items within a podcast via ascending/descending results in a Server Error page. From the home page, click # podcasts to view your podcasts. Click the gear next to the affected podcast, and change the sort method to Sort by Date. The developer is aware and is working towards a solution.
Cannot upload audio files in batch to a gallery. Add audio files singly The developer is aware and is working towards a solution. Ticket #611
When inserting a video from theBox using the file picker, the full screen button does not work. There is no current workaround. A fix for this issue is being implemented on 11th March. Ticket #431970.
When uploading videos larger than 1GB, the upload progression bar appears to freeze.  The upload progression bar does not freeze but the increments are in 100MB chunks, making the upload progression bar appear to freeze. There is no current workaround. The developer is aware and is working towards a solution.  Ticket #: UNSWBOX-30
Staff may be unable to delete videos within theBox, and may get an error message of “key [OBJECTID] doesn’t exist” There is no current workaround. A fix has been made by the developer and it will be deployed in a future release. #:UNSWBOX-130
Setting a description for a podcast during initial creation does not save. If you edit the podcast after initial creation and then set the description, it will work correctly. The developer is aware and is working towards a solution,. Ticket #:UNSWBOX-94
If an agent deletes a gallery "and" child contents, any child contents that they are not agent for will not be deleted. This is correct behaviour but the user should be notified. No work-around is needed as the tool is working correctly. The developer is aware and is working towards a solution,. Ticket #:UNSWBOX-92
Deleting a collection that has a gallery will correctly delete the collection and leave the gallery. The deleted collection's name remains in the gallery details where it can be clicked on, but when clicked upon it will present an access denied message. No work-around to remove the deleted collections name exists. The developer is aware and is working towards a solution,. Ticket #:UNSWBOX-76
When deleting videos, notification email is not being sent. There is no current workaround. The developer is aware and is working towards a solution. Ticket #: UNSWBOX-58
Performing a search for a video within theBox library picker, may lead to a "JSON" or "Syntax" error message being displayed. Changing the search criteria slightly can result in the search working correctly. eg. from AVI -> AVI Video. The developer is aware and is working towards a solution. Ticket #: UNSWBOX-50/91
Video list in theBox loads slowly, taking up a minute for some users with a large number (>50) videos. There is no current workaround. A fix has been made by the developer and it will be deployed in a future release.  Ticket #: UNSWBOX-26
Uploading an un-supported file format will not allow you to resubmit on the same page. Close the window with the X and try again with a supported file type The developer is aware and is working towards a solution. Ticket #: UNSWBOX-10

Thumbnail view of video is broken for migrated content in theBox/Moodle:

- you search for a video

- you add a Media Collection to a Moodle course and view the gallery.

Videos will play successfully via Chrome (recommended) or Internet Explorer, which are both installed on the SOE.

If the preinstalled IE/Chrome browsers are not suitable, it is possible to manually update from Firefox ESR to the standard version of Firefox. We do not recommend that you do this except where absolutely necessary, as UNSW IT may not be able to support you on this browser if you run into other issues.

If you do need to change versions, we would recommend changing back to ESR when possible.

Firefox ESR is a special version with a longer update cycle then standard Firefox. When the Mozilla company release the latest version of ESR, which we believe will resolve this issue, we will contact UNSW IT to identify whether it can be deployed to the fleet. Ticket #: 1043606
Staff on the Windows 7 SOE using Firefox ESR version 31.5.0 may be unable to play theBox videos within Moodle.

After you playback a video in theBox, the thumbnail should be regenerated.

In a few cases the thumbnail does not regenerate;

Workaround 1: Add a Moodle label next to the Media Collection informing the students that the links work even if they appear broken, or

Workaround 2: Raise a service ticket with the IT Servicedesk requesting that we upload custom thumbnails for you. This is a very time intensive process so we only have the resources to do this for a small number of videos at a time. You will need to create the custom thumbnail files for upload.

The developer is aware and is working toward a solution. Ticket #: UNSWBOX-8
Videos with low frame rates have been found to not process consistently. We recommend converting WMV files with a low frame rate to a MP4 file and uploading this instead, as this file type is not affected. A solution has been developed and is currently undergoing testing, this should be released shortly. Ticket #: UNSWBOX-56 & 72

 

UNSW Lecture Recordings+

UNSW Lecture Recordings+ Issues

Issue Date Updated Workaround Status

Staff/students are unable to expand window

Staff/students may want to expand the window size to fill the screen. However in some cases, clicking on the button does not do anything.

This occurs when UNSW LR+ is set to open within the Moodle window, as opposed to opening as a new tab/window (as per our website instructions).

17/10/2017

Please configure the activity to open in a new tab/window, by re-visiting Step 5 of the "Sharing my lectures within Moodle" section on the teaching gateway here: https://teaching.unsw.edu.au/recordings-start

 

This is working as designed, as controlled by the instructor configuration.

A black/green screen is displayed in a lecture recording after the lecturer uses a portable device.

The issue occurs when a lecturer brings a device that supports the HDCP (high-bandwidth defigital copy protection) protocol, and plugs it into a venue's digital (eg. HDMI) port, in order to share their screen.

Due to the HDCP protocol in action, the device does not send a valid signal to the capture appliance, which will instead receive a black/green screen.

 

If possible, using a analog connection (eg. VGA) will prevent HDCP being used.

Alternately, turning off HDCP on the portable device, if the device supports this.

For more advice, please contact venue support to identify if this is the cause of your issue.

HDCP is working as designed, as controlled by the user device. Hence this cannot be corrected by UNSW.

Issue with display and interactions with polls or questions:

There have been reports of issues when trying to answer questions or polls with Echo360 ALP. If you experience issues with how the system is displayed, or if you are unable to submit answers to questions, please try using a different web browser or clearing your browser cache.

17/10/2017 We recommend using the Firefox or Google Chrome web browsers. Also try clear your browser cache. If the issue persists please advise your instructor.
    Monitor, new instances have not been reported.

    Clicking on a UNSWLR+ link in Moodle asks you to login again

    Some users report being asked to login again, after they have clicked on a link within Moodle. They then find they cannot login to the link.

    17/10/2017

    The UNSWLR+ service requires you to have cookies enabled, as this allows users to transfer between Moodle/UNSW LR+.

    Enabling cookies on your web-browser will fix this issue. For help doing this, please contact the UNSW IT Service Centre (02 9385 1333).

    This is working as designed, as controlled by the user device, so cannot be corrected by UNSW.

    Live Streaming issue:

    Staff and students live streaming from iOS devices like iPhones and iPad's will experience an approximate 40s time delay.

    For all other devices, such as Microsoft or Apple computers, the expected time delay is 5-10 seconds.

      We recommend that staff/students avoid iOS devices for live streaming if possible, as a 40 second delay will definitely affect their ability to interact with the classroom.
      Echo360 are aware of this but have no scheduled solution, as this is controlled by Apple.

      Network issue:

      Users with poor network connectivity may receive the error message "An unknown error occurred" when accessing the ALP service via Moodle. This is not typically a  ALP issue.

      This may affect users on campus connecting to Uniwide in low signal areas, or heavily populated/ high use areas. This may affect users off-campus on personal networks. 

      This may also impact students in the first few minutes of a lecture where many students are connecting simultaenously. However this quickly resolves once the lecture resources are downloaded.

       

      Network connectivity issues for users on a personal or other non-UNSW network are outside the control of UNSW. We recommend testing your network connectivity ahead of time, and if required use the UNSW network.

      If on-campus but not in the venue, we recommend students move to an area with better network connectivity.

      If on-campus in a venue using ALP, we recommend waiting a couple of minutes for the initial peak to pass. If this still occurs we recommend students update the instructor so they can investigate other options, such as changing rooms.

       

      To assist on-campus connectivity for all users and services, UNSW continually improves Uniwide infrastructure and network standards across the campus.

      Over time we expect these issues to be minimised due to network improvements at UNSW, as well as streaming improvements by the Echo360 company.

      Prior to ALP launch in 2017S2, we plan to create and share a table that identifies how suitable each venue is for wireless connectivity and ALP usage.

      Powerpoint alignment issue:

      When importing powerpoints, objects don't always align correctly or objects that were layered overtop of others appear behind after being uploaded to ALP. This can result in text being hidden, or other anomalies.

      17/10/2017

      We recommend that you test your powerpoint ahead of time, and if issues are experienced we recommend that you reduce your use of the more complex functionality. You may also wish to convert some of your powerpoint slides to images to improve the upload process.

      Echo360 are continually improving this area.

      Resolved Issues

      Issue Workaround Status

      Confusion flag issue:

      Students in a lecture have the ability to flag something as confusing. This is currently not shown to the lecturer in class, and is only visible three-four minutes later.

      We recommend advising that students follow other processes to report confusion within realtime, such as raising their hand in lecture, or using the Q&A functionality.

      Note the first may be troublesome if live streaming is being enabled, as distant students may not hear their question in the microphone. However a lecturer can reiterate the question prior to answering it.

      Note it can be hard for the lecturer to keep on top of the Q&A functionality in a lecture if they are not used to using it.

      This has been corrected by the Echo360 company.

      Multiple choice questions with more than one correct answer, does not display any correct answers to students.

      Multiple choice questions with one correct answer is not affected, this is shown to students.

      We recommend avoiding multiple choice questions with multiple correct answers, or where this is unavoidable, advise students verbally or via a slide which answers are correct. This has been corrected by the Echo360 company.

      Powerpoint plugin - image refresh issue:

      When delivering a lecture via the Echo360 ALP powerpoint plugin, image questions do not automatically refresh.

      No work-arounds exist. Echo360 released a new powerpoint plugin, and this is believed to be resolved. UNSW are currently testing this to confirm.

      Powerpoint plugin - question scaling issue:

      When delivering a lecture via the Echo360 ALP powerpoint plugin, questions do not scale correctly.

      No work-arounds exist. Echo360 released a new powerpoint plugin, and this is believed to be resolved. UNSW are currently testing this to confirm.

       

      UNSWTV (retired)

      UNSWTV is retired.

      Resolved/Legacy Issues

      Issue Workaround Status
      Some Mac Safari users are unable to browse and select a file to upload. Drag and drop also does not work.
      1. Use FireFox (recommended workaround)
      2. Enable Unsafe Mode for UNSWTV/Java in Safari 7:
        1. Click Safari > Preferences.
        2. Click Security tab.
        3. Click Manage Website Settings...
        4. Click Java from left hand list of plug-ins.
        5. Beside tv.unsw.edu.au, click the dropdown and choose "Run in Unsafe Mode".
      Note: Running a plug-in in unsafe mode allows Java to access files on your computer, which is required to upload to UNSWTV.  Please note however that it also allows "the Internet plug-in to load and display its content completely without malware safety checks".  As such, UNSW does not take any responsibility should users choose this option.  For more information, view Apple Support Article.

      Will remain an issue because Apple deliberately set the defaults on Safari this way due to security concerns they have about JAVA.

      Chrome does not allow you to upload to UNSWTV if you have upgraded to version 7 of Java. Use Firefox to upload to UNSWTV Java 7 runs only on 64-bit browsers and Chrome is a 32-bit browser. A 64 bit version of Chrome is being tested but no release date has been announced.
      UNSW Tv Search does not work properly, leading to Transmission Interrupted error message. Not Available UNSW Tv is currently in change freeze to maintain stability until the next generation service is available.
      Computers running Java Version 7.51 and above are unable to upload due to new security settings. Create a Java security exception that allows the appelet to run http://www.java.com/en/download/help/java_blocked.xml Resolved
      If users set a password that includes non-alphanumeric characters they will not be able to login again when they next try to access UNSWTV. Use only alphanumeric characters when setting a password (0-9, a-z, A-Z) Resolved
      Videos embedded in Moodle and other sites may not display due to an invalid security certificate message

      Your browser will indicate an invalid security certificate.  Your web browser will typically allow you to over-ride this.

      For Internet Explorer, click Show Content.
      For Safari, click Continue.

      Re-load Moodle or the website containing the video.

      Resolved

       

      Blackboard Collaborate - (retired)

      If you are experiencing an issue with Blackboard Collaborate that is not listed below, please contact External TELT Support.  You can also check Blackboard Collaborate's System Status page for current system status.

      For assistance with workarounds, please refer to our help guides for staff and students.

      Issue Workaround Status
      Occasionally a recording of a session is not made available automatically in Moodle.  Contact the IT Service Desk asking them to retrieve the recoding from Turnitin. Currently being investigated by Blackboard development team. Article number: 46319

      Win10/OSX. Firefox does not remember  to automatically launch .collab files

      Users must continue to select a desired action when launching .collab files from Firefox.

      The vendor is aware of the issue. Article No: 00040198
      Windows 10 Webtour/Open URL in Browser Does Not Work for any Browser other than Microsoft Edge. Set Microsoft Edge as your default browser. The vendor is aware of the issue. Article No: 000041784
      Some users receive error: "Error: Could not open Java Virtual Machine Launcher" while trying to launch a Blackboard Collaborate session or recording after updating. Restart your computer after updating the launcher, then try your session or recording once more. The vendor is aware of the issue. Article No: 000041562
      McAfee Web Protect browser addon blocking Java applets required by Blackboard Collaborate web conferencing. Unable to load PowerPoint presentations using the Load Content feature. Uninstall McAfee Web Protection and reboot your machine. The vendor is aware of the issue but they do not recommend or provide any configuration assistance for using McAfee Web Protection with Blackboard Collaborate web conferencing. Article No: 000040467
      PowerPoint Import Issues with Office 2016 and Mac Operating Systems Changes in Microsoft Office 2016 on a Mac will now require the User to explicitly grant access for the temporary PowerPoint file and the Folder in which the conversion is taking place. The workaround for this is to answer these Pop-Up permission requests in a timely manner. If the user delays in responding to these requests the Conversion Utility will time out and the conversion will fail. There are four Permission Requests. In each case all the user needs to do is click on the "Select" button or "Grant Access" button in the bottom right hand portion of the window to proceed.

      The vendor is aware of the issue and is working to resolve the problem. Article No: 000041167 & Article No: 00042172

      Collaborate sessions crash upon launch in Mac OS X 10.10 (Yosemite) See: https://blackboard.secure.force.com/apex/btbb_articleview?id=kA370000000... The vendor is aware of the issue and is working to resolve the problem.
      Blackboard collaborate recordings are sometimes not converting to another format e.g. mp4 The issue is intermittent. Try again later. This is a known issue by the vendor related to server performance. They are currenlty moving this process to higher powered servers in a different data centre. We do not currently have a firm ETA for the completion of this work.
      Blackboard Collaborate does not work through Chrome on Mac OS X versions prior to 10.8.4. Use an alternate browser such as Safari or upgrade to OS X 10.8.4 or later. This is a known issue by the vendor however the issue is due to a conflict with the latest versions of Java and Chrome versions on OS X versions prior to 10.8.4.  No fix available until Chrome is updated to a 64-bit browser.
      Upon launching a Blackboard Collaborate session, options for setting up telephony and connecting to telephony sporadically disappear. Exit the Collaborate session.  In Moodle, edit the session.  Simply click Save and display (making no changes) and re-launch the session. The vendor is aware of the issue and is working to resolve the problem.  Ticket #: 02012485

      When using Windows 8, 8.1 or 10 machines to upload a powerpoint file to BBC V12.6.4 using Office 2010, an error will be presented: "Failure calling PowerPoint to process presentation"

      Use a different operating system or version of powerpoint.
      Allow someone else on a different operating system to upload the file.
      The vendor is aware of the issue and is working to resolve the problem. Ticket #: 000040862

      Moodle Module for Web Conferencing

      Blackboard Collaborate Known Issues - Moodle Module for Web Conferencing

      Resolved Issues

      Issue Workaround Status
      Users on Mac OSX 10.8+ with Office 2011 receive "Failure Calling PowerPoint to process presentation" At this time, the following workarounds are available:
      1. Download and use Apache OpenOffice to complete the PowerPoint upload process
      2. Save and upload your PowerPoint slides as image files
      The vendor is aware of the issue and is working to resolve the problem. Article No: 000041164
      When loading a PowerPoint file in Mac OS X 10.10 Yosemite you get the error Failure calling PowerPoint to process presentation and the presentation fails to load. Export your PowerPoint slides as images using the Save as Images feature.  In Blackboard Collaborate load the images instead of the PowerPoint. Currently being investigated by Blackboard.  Ticket #: 02016597.  Resolved on 12 January 2015.
      Blackboard Collaborate sessions may be unintentionally deleted when using Moodle's Backup/Restore functionality and/or Duplicate Activity functionality. Not Available A patch to prevent Moodle deleting Blackboard Collaborate sessions is scheduled for implementation on 12th February 2014.
      Users on Mac OSX 10.10 (Yosemite) unable to save Whiteboard in Blackboard Collaborate version 12.6.5 A resolution for this bug was released in Blackboard Collaborate v12.6.6. You should automatically receive these new JAR files when launching a new session. If you do not, please clear your Blackboard Collaborate Launcher cache and try accessing your session once more. This bug was resolved by v12.6.6.

       

      Lecture Recordings (retired)

      If you are experiencing an issue with Lecture Recordings that is not listed below, please contact the IT Service Centre.

      For assistance with workarounds, please refer to our help guides for staff and students.

      Issue Workaround Status

      The 64 bit version of the Chrome web browser on Windows 7 / 8 may be unable to reliably play Echo recordings, recordings may freeze and not progress.

      A similar issue has been reported for Safari browser on Mac OSX, where users are advised by Echo that they do not have Adobe Flash Player 9 installed. However, this is an incorrect message caused by Safari blocking Adobe Flash player from working.

      For Chrome 64 bit users on Windows, we recommend using a different web browser such as Firefox or Internet Explorer to play recordings. Alternatively, install the 32 bit version of the Chrome web browser.

      For Safari users on Mac OSX, we also recommend using a different web browser such as Firefox or Chrome. Alternatively you can enable the Flash Player following these instructions: https://helpx.adobe.com/flash-player/kb/enabling-flash-player-safari.html

      No solution currently exists.

      However the move to the new Lecture Recording platform in 2017 S2 should resolve this issue.

      Usage of the document camera in venues with lecture recording enabled can lead to a choppy display, with a lag.

      This is believed to be due to an upgrade of document camera technology for some venues, without a corresponding increase of the lecture recording quality.

      If your teaching style has a heavy requirement on the document camera technology, please contact us via the IT Service Centre. We will investigate whether manually improving the lecture recording quality will assist you. We are working with Learning Environments, UNSW IT and Echo360 vendor on alternative options.
      The Echo service may be intermittently unavailable on Sunday mornings/afternoons. This is due to system processes that run on Sundays in order to avoid impacting other weekdays.

      We recommend that you use Echo on other days where possible, or download key recordings manually or via the podcast link. This can either be done when the system is available on Sundays, or ahead of time.

      Instructions for students to download recordings are available here: https://student.unsw.edu.au/lecture-recordings-view-and-download

      We are working with the Echo360 vendor to reduce/remove the intermittent outages.
      Users are able to edit their display name and email address from the Echo centre, this can cause account issues if changed.

      There is currently no workaround.

      We are working with the Echo360 vendor to rectify the problem on ticket 24083
      The Firefox web browser does not show the Bookmark tab when playing a lecture recording Use a different web browser, such as Chrome. We are working with the Echo360 vendor to rectify the problem on ticket 22658.
      Instructors are not receiving emails when recordings have completed processing. There is currently no workaround. We are working with UNSW IT and the Echo360 vendor to rectify the problem on ticket 19409.
      Unable to copy recordings from one section to another in Echo.

      Option 1
      If you are the instructor of the course and simply want to provide access to the recording in a different section, use the Echo Link to share your recording.

      Option 2
      If you are need to copy it to make edits (trim, add transcription):

      Download your recording, make necessary edits and upload into theBox for sharing.

      We are working with UNSW IT and the Echo360 vendor to rectify the problem on ticket 19409.
      After editing a recording, the edited recording is not processed (not available to users). Download your recording, make edits using editing software and upload to theBox for sharing. We are working with UNSW IT and the Echo360 vendor to rectify the problem on ticket 19409.
      Videos freeze when trying to play back. Close all browser windows and try again. If possible, try a different browser. We are working with UNSW IT and the Echo360 vendor to rectify the problem.
      EchoCenter in Moodle only lists recordings for one section of a course, where multiple lecture streams exist. Use new Echo360 Link Moodle activity Currently a known issue by Echo360.

      A black/green screen is displayed in a lecture recording after the lecturer uses a portable device.

      The issue occurs when a lecturer brings a device that supports the HDCP (high-bandwidth defigital copy protection) protocol, and plugs it into a venue's digital (eg. HDMI) port, in order to share their screen.

      Due to the HDCP protocol in action, the device does not send a valid signal to the capture appliance, which will instead receive a black/green screen.

      If possible, using a analog connection (eg. VGA) will prevent HDCP being used.

      Alternately, turning off HDCP on the portable device, if the device supports this.

      For more advice, please contact venue support to identify if this is the cause of your issue.

      HDCP is working as designed, as controlled by the user device. Hence this cannot be corrected by UNSW.

      Resolved Issues

      Issue Workaround Status
      Podcasting/Vodcasting links fail to download, iTunes users may experience error message: Error -3259 Download recordings manually via Echo Center Resolved
      Authentication fails when following the link to recordings that are emailed to Instructors. Login to the ESS at https://lectures.unsw.edu.au before using the link to access the recording and the recording will be accessible. Resolved
      Some lecture recordings are being failed to be recorded. There is no workaround at this time. Resolved
      Editing a Lecture Recording via the ESS portal may prevent the video from playing after the first edit point.

      If editing is relatively minor, it should be left un-edited (you can restore to previous format in the ESS portal).

      If editing is immediately required (eg. confidential or inappropriate material), the recording should be:

      - Downloaded from Echo, edited via an alternate video editing software and then re-uploaded into Echo.

      or

      - Kept disabled in Echo until this issue is resolved.

      Resolved

      Accessing EchoCenter through Moodle may result in a security alert stating that the connection is unsecure. This has been confirmed for Chrome on Mac OSX Sierra, and there have been reports for other web browsers/operating systems.

      Note, it does not always appear to be consistent.

      This is believed to be due to the security certificate used by the Echo360 system.

      Users may proceed past the warning by expanding past the "Advanced" section of the page and clicking on the link to proceed. The warning does not typically display again in the same browsing session once you have proceeded past it.

      Alternatively as a particular web browser may handle a certificate issue differently, we recommend trying a different web browser such as Firefox or Safari.

      This has been resolved.

       

      Turnitin Version 1 (retired)

      If you are experiencing an issue with Turnitin that is not listed below, please contact External TELT Support.  You can also check Turnitin's System Status page for current system status.

      For assistance with workarounds, please refer to our help guides for staff and students.

      Issue Workaround Status
      When attempting to access a students Turnitin Submission via Moodle when using MacOSX via Safari, you are prompted to login to Turnitin We recommend using Firefox or Chrome, as both web browsers have been tested, and both work successfully. A permanent solution is not being sought at this stage as Turnitin v2 is now being used.

      Turnitin Assignment: When trying to bulk download assignments via zip file, when the assignment has submissions that have not been proccessed or uploaded correctly the bulk download will be prevented

      Download the files that are not correctly processed and delete the submissions. have the student re-upload or upload on behalf of the student.

      Turnitin Investigating: Ticket number 00542446
      Turnitin Assignment: Turnitin calculates grades incorrectly when a zero scale is specified. This occurs most commonly where an Instructor sets a task with two parts e.g. one section worth 0 marks and the second section worth 20 marks. In this case if a marker gives a 0/0 mark for the first section the total calculates incorrectly.

      The preferred workaround is not to set assignments or sections of assignments worth zero marks. If there is no alternative to the use of zero marks then do not mark the section that is worth zero marks and the calculation will occur correctly. For example,
      Student J: (-/0) + 12/20 = 60% (correct)
      Student C: 0/0 + 12/20 = 300% (incorrect)

      We are working with Turnitin and Netspot to resolve this issue either by restricting the number of characters that can be entered when the assignment is created or by increasing the number of characters allowed.
      Turnitin Assignment: Submitting a Turnitin assignment results in 2 submissions showing for a single student in the assignment Submission Inbox. The document id is the same for each submission but only one of them shows that a similarity report has been generated - the other shows as "pending".

      Instructors should refresh the submission showing an originality report using the refresh icon next to the submission in the Assignment Submission Inbox. The "Pending" version will be removed. Please do not to try to delete the "duplicate" entry because both have the same document id number and will more than likely result in both entries being deleted from the Turnitin Submission Inbox. Resubmission is possible, without generating an adverse similarity report, but this will result in unnecessary work for the instructor and student.

      We are working with Turnitin and Netspot to resolve this issue.
      Turnitin Assignment: There is a 40 character limit on Turnitin Assignment titles. If you use more than 40 characters you may be able to create an assignment but you won't be able to edit details, such as the post date, after creation.

      Edit the title and reduce the title to less than 40 charcaters and save changes. Once this has synchronised with Turnitin the assignment will be fully editable again.

      We are working with Turniitn and Netspot to resolve this issue either by restricting the number of characters that can be entered when the assignment is created or by increasing the number of characters allowed.
      Turnitin Assignment: You may run into issues recording or playing voice comments in Turnitin if your Adobe Flash player is out of date.

      Update Adobe Flash Player

      Ongoing
      When marking with a rubric using the GradeMark sidebar, rubric descriptions stop displaying while grading. Instructors can use the Turnitin for iPad app to mark using rubrics.  The entire rubric including the description will display on the Turnitin for iPad app.

      Turnitin is currently aware of this issue and is working towards a fix

      Turnitin Assignment: Unable to grade submissions; Pencil icon is greyed out; Turnitin document viewer gives an error message The Submission needs to be deleted and re-uploaded in order to fix this issue. Turnitin is currently aware of this issue and is investigating the cause
          Netspot are investigating via service ticket: 456635

      Resolved Issues

      Issue Workaround Status
      Turnitin Receipt: Some students have reported that they are not receiving paper receipt email confirmation. There is no workaround at this time. Please email your instructor if you wish to have the paper ID.

      Final Status: This ticket has been resolved. Office365 was rejecting emails from Turnitin. Turnitin has modified their email system so that Office365 would not reject emails from their system.

      Original Status: We are working with Turnitin on a fix on ticket 00537691.

      Turnitin for iPad app does not function correctly on iOS 7

      Delay updating to iOS 7 until issue is resolved or if you have already started using Turnitin for iPad, please see the workarounds suggested by Turnitin.

      A new version of the app has been released by Turnitin.  We will be conducting testing after our Moodle 2.5 upgrade project and will update this page once complete.
      The Turnitin for iPad app sync process endlessly cycles when an assignment has a large number of submissions (over 300). Turnitin recommend that Instructors grade on a computer for classes with greater then 300 submissions. Turnitin has released a newer version (1.4.0) of the iPad app that resolves this issue on 14th April 2015.

       

      Resolved Issues

      Moodle Issues

      Issue Workaround Status
      Dropbox integration: When attempting to add content to a course using the Dropbox repository option a 400 Bad Request error message is displayed preventing content being accessed. You can add Dropbox content to your course by choosing the Upload file option and then Choose a file from your computer's Dropbox. This issue has been reported to Blackboard who have develop a fix which will be deployed in the December Moodle release on Weds 14th December.
      Test Students: In courses where the Start Date is in the future, you cannot log into the course as a test student.
      1. Update the Start Date in your course settings to the current date (or date in the past).
      2. Create new test student.

      NOTE: Old test students will not work until the previously set start date has been reached.

      We are implementing a fix that will allow test students to be able to access courses prior to the start date listed in the course settings. Ticket #: 443451
      Assignment: Prior to grading an assignment, the grade column is hidden in the student view of the Gradebook. Currently, when you finish grading an assignment and input feedback, users receive an email notifying them that grade/feedback is available, but in the Gradebook, they can view the feedback but not the grade. This is confusing for students, since when they click the Gradebook the column is  hidden from their view.

      There is no current workaround available to stop notifications from being sent.

      It is recommended that you hide the assignment link and gradebook column until you are ready to release the grades and feedback to students.

      Anticipated resolution in first monthly release after 2.7 upgrade.

      Moodle tracker issue: MDL-33600

      Currently being investigated by Netspot.  Ticket #: 416209.

      Chat Tool: When clicking on a chat activity, the chat window will pop-up and advise that it is "Loading...". This does not complete, preventing the proper use of the chat room.

      The Blackboard Collaborate activity contains a chat window that (if enabled by the Moderator) allows for general discussion and private messaging between users.

      This activity can be configured to remain open for a long period of time, and if enabled can allow audio/video chat as well as more advanced functionality (whiteboard / file sharing etc).

      Note: This activity requires that a launcher to be downloaded prior to use for staff/students, this occurs when they attempt to access the tool for the first time.

      Currently being investigated by Netspot. Ticket #: 425299.
      Database: Error messages when attempting to add an entry into Database and when attempting to view list or single entry (MOOD-2143) There is no current workaround available. Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-27534
      Gradebook: Grade history fails to load when there are a significant amount of records. There is no current workaround available. Currently a known issue. Ticket #: 417016.
      Gradebook: When hiding a grade column, grades are not visible to staff/instructor with editing turned off. To view the grades turn editing on in the grade book. Currently being investigated by our theme developer.
      Gradebook: When viewing the Grader report, Grade history, Outcomes report, Overview report and User report the settings block is invisible when it is undocked. Dock the Settings block temporarily while this issue is being investigated. Currently being investigated by Netspot. Ticket #: 425296.
      Media Collection/theBox: WMV videos uploaded to theBox are not displayed and cannot be played back when the collection focus is set to Video. There is no current workaround available. This has been fixed by Netspot and awaiting April Moodle release. Ticket #432319.
      Privacy Settings: The privacy settings screen does not display properly in Firefox and Internet Explorer 9 and Firefox ESR 10.0.9 on Windows 7. Use a different browser. Currently being investigated by Netspot. Ticket #: 422772.
      Profile Settings: Users are currently unable to update the description in their profile settings. There is no current workaround available. Currently being investigated by Netspot.  Ticket #: 431317
      Send Email: The following browsers are incompatible with the Send Email tool, due to browser related restrictions: Google Chrome (on Windows), Internet Explorer, Firefox (on Windows 7 using Outlook 2013). Use the Send email immediately tool. This tool is available to Manager, TELT Administrator, Instructor and Teaching Assistant roles Currently a known issue and being reviewed to resolve this issue.
      Suspended Users: Suspended users display in various activities and resources, which may cause confusion to instructors. Manually create a group with only enrolled users and set up the activity or resource as a group activity or resource. Currently a known issue by Moodle HQ.  Moodle tracker issue: MDL-35731
      Test Students Block: When trying to access a course that is not released using a test student access to the course is denied.  There is currently no workaround. Currently being investigated by Netspot.  Ticket #: 430826.
      Turnitin Assignment: When TELT Administrators use the Login As feature, they are unable to view the "My Submissions" tab. There is no current workaround available. This will be rectified in a future release. Ticket #: 433911.
      MOOD-2150 The External Tool does not properly display inserted images or emoticons in the Activity Description There is no current workaround available. Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-46457
      Media Collection - WMV videos can be uploaded into a Media gallery in theBox or standard mode, but they will not play correctly. There is no current workaround, though other video types will work. Logged with Netspot for investigation. Ticket #: 432319
      Non-Award Course Access: Some students/staff are reporting that they are not enrolled in their non-award courses. There is no current workaround available We are working with Blackboard, UNSW IT and Academic Administration to resolve the issue. Ticket #: 444389

      Resolved Issues - Moodle 2.9 Upgrade

      Issue Workaround Status
      MOOD-3650 Instructor unable to restore course backup (iPad iOS 9) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439958
      MOOD-3847 Overridden grade does not trigger completion, modified grade does not change completion for student (Win 7) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439769
      Australian Access Federation (AAF) link not working There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439045
      Redirect links displayed for videos in theBox There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439057
      MOOD-3948 Unable to find role assignment (Win 10) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439062
      MOOD-3956 Unable to check student enrolment (Win 10) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439063
      MOOD-3673 Instructor unable to edit profile (El Capitan) There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSW-163
      MOOD-3429 Student unable to see the page resource in assignment with fail grade (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439071
      MOOD-3664 Disable Alfresco repository (Win 10) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439077
      MOOD-4020 No login page when accessing admin repository page without logging in (Win 10) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439082
      MOOD-3412 Restriction condition met but student cannot access folder (Win 10) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439083
      MOOD-3997 Page for creating cohorts is cutoff on the right hand side There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSW-162
      MOOD-3604 Error message when deleting a block (Win 10) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439091
      Navigation method for Gradebook There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439095
      MOOD-3436 Missing marking guide button if marking is not set up together with assignment (Win 10) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439098
      MOOD-3864 Missing My profile settings for student (Win 10) There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSW-164
      MOOD-3873 Unable to generate and download a copy of the CAR Gradebook extract (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439109
      MOOD-3613 Test student cannot access course when course is hidden (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439110
      MOOD-3453 Attendance export file includes out of range sessions (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439117
      MOOD-3860 No option for student to access private files (Win 10) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439118
      MOOD-3828 Student can only view one Wiki page, unable to view highlighted text (Win 10) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439549
      MOOD-3637 Unable to sort Test Students in Gradebook (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 440039
      MOOD-3864 Student unable to configure notification methods for incoming messages (Win 10) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439183
      MOOD-3405 Unable to import all chapters in a Book (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439185
      MOOD-3592 AAC audio file uploaded successfully but cannot be played (Win 10) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439323
      MOOD-3560 Different media item sizes in Media Gallery (Win 10) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 440204
      MOOD-3529 Instructor unable to add iframe, non-functioning NWiki editor, unable to attach file or image to OU Wiki (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439279, 440808
      MOOD-3620 Instructor unable to view profile settings and open customer link in Course Menu block (Win 10) There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSW-165
      MOOD-3920 Student unable to upload avi file to Media Gallery (Win 10) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439289
      MOOD-3672 Instructor unable to edit preference setting and privacy setting (Win 10) There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSW-167
      MOOD-3637 Exported outcomes CSV file from Gradebook is in a wrong format (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 440225
      MOOD-3787 Student unable to view posts in Q&A Forum activity (Win 7) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439331
      Instructor unable to set up a file upload to Turnitin assignment There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439345
      MOOD-3523 Instructor unable to create Turnitin assignment (Win 7) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439374
      Error message on deprecated string There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439383
      MOOD-3437 Grader does not receive assignment notification (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439389
      MOOD-3437 Downloaded Online Text submission breaks embedded files links in Moodle assignment (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439550
      MOOD-3561 Student can search theBox after accessing a Contributed Media Collection (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439392
      MOOD-3561 Error message displayed after Instructor tries to access Media Collection (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439393
      MOOD-3525 Instructor unable to create Turnitin assignment (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439394
      MOOD-3637 "Mean of grades (with extra credits)" aggregation method does not calculate properly in Gradebook (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439444, 440221
      MOOD-3509 Error with Questionnaire date range, users are inherited from category level and unable to auto number pages (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 440226, 440227, 440228
      MOOD-3400 Incorrect alignment of check box for activity completion in Grid course format (Win 10) There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSW-166
      MOOD-3612 Test student cannot access course when course is hidden (Win 10) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439481
      MOOD-4003 Newly created system cohort does not appear in courses (Win 7) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439496
      Draft rubric in Moodle assignment is visible to students (MOOD-3445) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439498
      Debugging message displayed when uploading unacceptable file format to OU Wiki (MOOD-3576) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439500
      Unable to mark Voice Authoring activities as complete (MOOD-3848) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 440751
      MOOD-3624 Instructor unable to set Require grade as activity completion condition for OU Blog, Forum, Database and Glossary (Win 10) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439552
      MOOD-3504 Flash player and image displayed in a block overflow into content section (Win 10) There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSW-168
      Drop zone section is duplicated and not shown in preview for Drag and Drop quiz question type (MOOD-3513) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439564
      MOOD-3895 Error message when assigning student to a slot in Scheduler (Win 7) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439605
      MOOD-3863 Missing settings for student to manage profile (Win 7) There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSW-169
      MOOD-3610 Instructor cannot delete Echo360 block (iPad iOS 9) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439629
      MOOD-3799 Lesson activity displays page twice for wrong answer (Win 7) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439637
      Error messages for user on UNSWIL Moodle home page There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439640
      Error messages when trying to access "AD Synch Check" for UNSWIL There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439646
      Error message when trying to access "Process CSV" for UNSWIL There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439667
      UNSWIL theme - New bullet points to be removed There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSW-170
      UNSWIL theme - Missing links to profile settings and "Quick access" on dashboard There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSW-171
      Error messages when accessing a UNSWIL course There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439678
      No forum digest for posts made in Forum activity There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439685
      MOOD-3607 Instructor cannot add Echo 360 block (Win 7) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439693
      MOOD-3609 Instructor cannot add Echo 360 block (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439694
      MOOD-3614 Test student cannot access course when course is hidden (iPad iOS 9) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439708
      MOOD-3663 Disable Alfresco repository (Win 7) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439710
      MOOD-3469 No Completion setting and Activity completion setting of Choice activity (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439726
      MOOD-3597 Uploading video to theBox does not embed media, YouTube thumbnails in Media Collection appear out of ratio (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439728
      MOOD-3865 Missing My privacy settings for student (El Capitan) There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSW-172
      MOOD-3619 Number of sub-chapters must be equal or more than number of chapters in Course Menu block (Win 7) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439739
      MOOD-3485 No Activity completion settings in Feedback activity and missing dependance values for duplicated Feedback activity (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439744
      MOOD-3530 Missing confirmation buttons when restoring a Wiki (iPad iOS 9) There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSW-173
      MOOD-3465 No Activity completion settings in Choice activity and missing dependance values for duplicated Choice activity (El Captian) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439758
      MOOD-3589 Unable to upload files from theBox in Lightbox Gallery (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439759
      MOOD-3634 TEX Notation filter remains active after being disabled (iPad iOS 9) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439766
      MOOD-3477 No Activity completion settings in Dialogue activity (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439767
      MOOD-3671 Missing profile fields for Instructor (Win 7) There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSW-174
      MOOD-3611 Test student cannot access course when course is hidden (Win 7) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439785
      MOOD-3399 Misaligned activity completion check boxes for Grid course format (Win 7) There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSW-175
      MOOD-3623 Amended course grade completion condition is not taken into consideration (Win 7) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439852
      MOOD-3501 Instructor has no tab/option to view reports or grade essay questions in Lesson activity (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439853
      MOOD-3664 Hide Flickr repository (Win 10) [CONFIG] There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439869
      MOOD-3478 "Open" button does not work when accessing Dialogue activity the second time (iPad iOS 9) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439874
      No Course Completion setting in Settings block (MOOD-3849) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 441054
      Student can only view one Wiki page (MOOD-3828) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439891
      MOOD-3606 Unable to add tags in Blog Tags block, missing Configurable reports, Quiz results and Search results blocks (iPad iOS 9) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439892
      MOOD-3910 Student unable to access EchoLink on iPad (iPad iOS 9) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439937
      MOOD-3569 No option to reuse slots, error message when Notifications of Scheduler settings is enable and cannot select "Attach calendar invites" in Scheduler activity (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439940
      Missing dependance values for duplicated Feedback activity (MOOD-3485) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439946
      User unable to customise Course Overview page for UNSWIL There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439947
      MOOD-3401 Activity reports are not available to student and repeated settings in Course settings block (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439957
      Unable to download CAR gradebook extract There is no current workaround. Logged with Blackboard for investigation. Ticket #: 439994
      MOOD-3426 Instructor cannot add images via theBox upload repository to Lightbox gallery activity (iPad iOS 9) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 440050
      MOOD-3730 Student cannot navigate and view images in Lightbox gallery activity (iPad iOS 9) There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSW-177
      Sorting issue in Advanced Forum activity (MOOD-4017) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 440052
      MOOD-3637 No horizontal scrollbar for Safari in Gradebook (El Capitan) There is no current workaround. Logged with Daemon for investigation. Ticket #: UNSW-178
      MOOD-3866 Student is directed to a different page after editing profile (iPad iOS 9) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 440149
      MOOD-3864 Privacy settings for student defaults to displaying all information (Win 10) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 440150
      MOOD-3525 Confusing error message when uploading file bigger than 40MB for Turnitin assignment (El Capitan) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 440200
      Spelling error in help text and wrong default number of users per group in Group selection (MOOD-4050) There is no current workaround. Logged with Blackboard for investigation. Ticket #: 441041

      Resolved Issues - Moodle 2.7 Upgrade

      Issue Workaround Status
      MOOD-3240 Content is wider than page on Add new cohort page There is no current workaround. Logged with Netspot for investigation. Ticket #: 427476
      Issue with Adaptive eLearning LTI integration There is no current workaround. Logged with Netspot for investigation. Ticket #: 427497
      MOOD-3188 Missing AGSM EE Administrator role There is no current workaround. Logged with Netspot for investigation. Ticket #: 427500
      MOOD-3056 Student unable to submit Turnitin assignment There is no current workaround. Logged with Netspot for investigation. Ticket #: 427503
      Unable to select people from drop down list in Dialogue There is no current workaround. Logged with Netspot for investigation. Ticket #: 427518
      Missing Read tracking option in Advanced Forum and Forum There is no current workaround. Logged with Netspot for investigation. Ticket #: 427520
      MOOD-2851 Unable to view delete, hide icons under Configure settings in a block There is no current workaround. Logged with Netspot for investigation. Ticket #: 427531
      MOOD-3217 Issue with Course navigation and deletion of sandpit There is no current workaround. Logged with Netspot for investigation. Ticket #: 427534
      MOOD-3220 Include Javascript to display posts in threaded form in Advanced Forum There is no current workaround. Logged with Netspot for investigation. Ticket #: 427536
      MOOD-2900 Course restore failed There is no current workaround. Logged with Netspot for investigation. Ticket #: 427593
      MOOD-2904 Course import failed There is no current workaround. Logged with Netspot for investigation. Ticket #: 427607
      MOOD-3104 Privacy settings overlap, missing email display settings There is no current workaround. Logged with Netspot for investigation. Ticket #: 427629
      MOOD-2843 Cannot play uploaded MP4, students are not requested for credentials for restricted TV videos There is no current workaround. Logged with Netspot for investigation. Ticket #: 427637
      MOOD-2778 Unable to add questions to Team Builder There is no current workaround. Logged with Netspot for investigation. Ticket #: 427640
      MOOD-2850 Issues with Configure button in block, blocks remain available in drop down list after added to course There is no current workaround. Logged with Netspot for investigation. Ticket #: 427692
      Moodle Tracker issue: MDL-42756
      MOOD-2700 Embed URL function not working There is no current workaround. Logged with Netspot for investigation. Ticket #: 427694
      MOOD-2702 Unable to add embedded URL, incorrect workflow when setting up groups for URL activity using iPad There is no current workaround. Logged with Netspot for investigation. Ticket #: 427705
      MOOD-2976 Text is centre-aligned on assignment declaration page There is no current workaround. Logged with Netspot for investigation. Ticket #: 427706
      MOOD-2861 Logged out when accessing Test Student, formatting issues in Test Student block using iPad There is no current workaround. Logged with Netspot for investigation. Ticket #: 427711
      MOOD-2816 Voice activities does not work in Safari 8 There is no current workaround. Logged with Netspot for investigation. Ticket #: 427713
      MOOD-2835 Unable to upload files from Private Files, error when uploading files using drag and drop There is no current workaround. Logged with Netspot for investigation. Ticket #: 427717
      MOOD-2684 Drop down list in Edit Settings overlaps border when adding a Label using iPad There is no current workaround. Logged with Netspot for investigation. Ticket #: 427719
      MOOD-2845 Video player trimmed with embedded MP4 using iPad This issue caused by the video player used on the iPad. Logged with Netspot for investigation. Ticket #: 427720
      MOOD-2857 Issue with configuring Echo360 block, block does not appear on any course pages when 'Any Course Page' is selected using iPad There is no current workaround. Logged with Netspot for investigation. Ticket #: 427733
      Removal of Mahara portfolio blocks and Mahara portfolio assignment There is no current workaround. Logged with Netspot for investigation. Ticket #: 427740
      MOOD-3057 Missing submissions tab for Turnitin assignment for student There is no current workaround. Logged with Netspot for investigation. Ticket #: 427764
      MOOD-2652 Current week setting not working in collapsed topics, formatting issues with ATTO editor There is no current workaround. Logged with Netspot for investigation. Ticket #: 427766
      MOOD-2785 Submission inbox in Turnitin does not show assignment which the instructor submitted as a student using iPad There is no current workaround. Logged with Netspot for investigation. Ticket #: 427773
      MOOD-2782 No submission tab for students/lecturers in Turnitin assignment There is no current workaround. Logged with Netspot for investigation. Ticket #: 427780
      MOOD-2806 Badges are not enabled There is no current workaround. Logged with Netspot for investigation. Ticket #: 427782
      Error when viewing posters in Advanced Forum There is no current workaround. Logged with Netspot for investigation. Ticket #: 427789
      MOOD-2685 Certificate not accessible even after minimum time limit has passed, layout issue with Certificate Certificate is generated as a PDF file by Moodle. Logged with Netspot for investigation. Ticket #: 427797
      MOOD-3083 Dummy student can access sandpit request form There is no current workaround. Logged with Netspot for investigation. Ticket #: 427798
      MOOD-3124 Unable to turn Badges on for course There is no current workaround. Logged with Netspot for investigation. Ticket #: 427801
      MOOD-3221 Hide error message in Advanced Forum There is no current workaround. Logged with Netspot for investigation. Ticket #: 427807
      Change default for Use marking workflow There is no current workaround. Logged with Netspot for investigation. Ticket #: 427836
      MOOD-2707 Restrict markers to only users who have the capability to grade in a course There is no current workaround. Logged with Netspot for investigation. Ticket #: 427841
      MOOD-2706 Allocate Markers setting breaks assignment There is no current workaround. Logged with Netspot for investigation. Ticket #: 427862
      MOOD-2929 Unable to send an email in Participants list using iPad There is no current workaround. Logged with Netspot for investigation. Ticket #: 427864
      MOOD-3120 Permissions error using "Embedded files" repository There is no current workaround. Logged with Netspot for investigation. Ticket #: 427866
      MOOD-3079 Unable to play video, Private UNSW TV accessible to user without request for login credentials There is no current workaround. Logged with Netspot for investigation. Ticket #: 427868
      UNSWIL Grouping and hide functions do not function in Grid format There is no current workaround. Logged with Netspot for investigation. Ticket #: 427872
      MOOD-2969 Student unable to submit assignment on iPad There is no current workaround. Logged with Netspot for investigation. Ticket #: 427877
      MOOD-2977 Save changes button does not submit assignment for grading on iPad There is no current workaround. Logged with Netspot for investigation. Ticket #: 427878
      MOOD-2973 Save changes button does not submit assignment for grading on iPad There is no current workaround. Logged with Netspot for investigation. Ticket #: 427879
      MOOD-2660 Missing Activity completion when creating Book using iPad There is no current workaround. Logged with Netspot for investigation. Ticket #: 427898
      MOOD-3131 No reply option available to students in Advanced Forum There is no current workaround. Logged with Netspot for investigation. Ticket #: 427902
      MOOD-2820 Error when uploading images using Add items in bulk in Media Collection There is no current workaround. Logged with Netspot for investigation. Ticket #: 427942
      MOOD-3128 Student can view other students' submissions in Media Collection There is no current workaround. Logged with Netspot for investigation. Ticket #: 427978
      MOOD-2780 Fatal error when adding Team Builder with students There is no current workaround. Logged with Netspot for investigation. Ticket #: 427982
      MOOD-2731 Dialogue People dropdown list works intermittently There is no current workaround. Logged with Netspot for investigation. Ticket #: 427998
      MOOD-3003 Unable to add entry in Database as a student There is no current workaround. Logged with Netspot for investigation. Ticket #: 428006
      Missing tab for Submit Paper in Turnitin assignment for instructor There is no current workaround. Logged with Netspot for investigation. Ticket #: 428010
      MOOD-2764 Instructor cannot make new posts in OU Blog There is no current workaround. Logged with Netspot for investigation. Ticket #: 428015
      MOOD-3036 Error message when student makes new post in OU Blog There is no current workaround. Logged with Netspot for investigation. Ticket #: 428016
      MOOD-3086 Student has not completed course but shown completion message There is no current workaround. Logged with Netspot for investigation. Ticket #: 428017
      MOOD-2772 Issue with calculated quiz question There is no current workaround. Logged with Netspot for investigation. Ticket #: 428025
      MOOD-2877 Role filter for Instructor lists all roles when managing users using iPad There is no current workaround. Logged with Netspot for investigation. Ticket #: 428080
      UNSWIL CSV upload is successful but users are not added to groups There is no current workaround. Logged with Netspot for investigation. Ticket #: 428106
      MOOD-2801 Error message when adding WebPA assignment There is no current workaround. Logged with Netspot for investigation. Ticket #: 428115
      MOOD-2695 Display option "Embedded" for webpage results in blank screen There is no current workaround. Logged with Netspot for investigation. Ticket #: 428119
      UNSWIL incorrect right aligned TOC in Books There is no current workaround.eth Logged with Netspot for investigation. Ticket #: 428144
      MOOD-2798 Instructor is unable to save form in WebPA assignment There is no current workaround. Logged with Netspot for investigation. Ticket #: 428162
      MOOD-2679 Student restriction timer in Certificate does not work when set by Instructor There is no current workaround. Logged with Netspot for investigation. Ticket #: 428164
      MOOD-2990 Student is unable to access Certificate after timer expired There is no current workaround. Logged with Netspot for investigation. Ticket #: 428165
      Moodle Tracker issue: CONTRIB-5391
      MOOD-3049 Student is unable to access quiz in SCORM package using iPad This is a limitation of the iOS7 as it does not play embedded Flash files Logged with Netspot for investigation. Ticket #: 428166
      MOOD-2777 Instructor is unable to access quiz in SCORM package using iPad This is a limitation of the iOS7 as it does not play embedded Flash files Logged with Netspot for investigation. Ticket #: 428167
      MOOD-2738 Spelling errors in tool tips for adding external tools There is no current workaround. Logged with Netspot for investigation. Ticket #: 428168
      MOOD-2858 Configure icon for block becomes unusable for docked blocks after clicking on Delete/Hide (MDL-42756) There is no current workaround. Logged with Netspot for investigation. Ticket #: 428169
      MOOD-2862 Configure icon for docked Progress Bar block becomes unusable after clicking on Delete/Hide (MDL-42756) There is no current workaround. Logged with Netspot for investigation. Ticket #: 428170
      MOOD-2779 Fatal error when adding Team Builder activity There is no current workaround. Logged with Netspot for investigation. Ticket #: 428171
      MOOD-2783 Error in Turnitin parts numbering, student cannot submit Turnitin assignment, Instructor unable to submit assignment on behalf of student There is no current workaround. Logged with Netspot for investigation. Ticket #: 428241
      MOOD-2966 Student is not prompted to answer Moodle assignment submission statement, student submissions are not present in assignment table for Instructor There is no current workaround. Logged with Netspot for investigation. Ticket #: 428217
      MOOD-3058 Unable to upload image in OU Wiki using File Picker There is no current workaround. Logged with Netspot for investigation. Ticket #: 428282
      MOOD-2712 Unable to use marking guide in Moodle assignment There is no current workaround. Logged with Netspot for investigation. Ticket #: 428331
      Unable to mark post as "Read" in Advanced Forum There is no current workaround. Logged with Netspot for investigation. Ticket #: 428343
      Unable to release grades to students using assignment marking workflow There is no current workaround. Logged with Netspot for investigation. Ticket #: 428347
      MOOD-2865 Unresponsive Progress Bar when adding 'Alternate title' text field There is no current workaround. Logged with Netspot for investigation. Ticket #: 428423
      Urgent change for UNSW Workshop There is no current workaround. Logged with Netspot for investigation. Ticket #: 428429
      MOOD-2884 Error uploading CSV file to Gradebook There is no current workaround. Logged with Netspot for investigation. Ticket #: 428450
      MOOD-2853 Unable to modify permissions for blocks, no title for Course site summary block, deleted Latest news block remain visible to students using iPad There is no current workaround. Logged with Netspot for investigation. Ticket #: 428454
      MOOD-3085 No title for Course site summary block, deleted Latest news block remain visible to students using iPad There is no current workaround. Logged with Netspot for investigation. Ticket #: 428455
      MOOD-3219 Forum email not received in Advanced Forum There is no current workaround. Logged with Netspot for investigation. Ticket #: 428484
      MOOD-2919 Missing link to legacy course files There is no current workaround. Logged with Netspot for investigation. Ticket #: 428655
      MOOD-2779 Misleading description in Questionnaire There is no current workaround. Logged with Netspot for investigation. Ticket #: 428936
      Moodle Assignment with Marking Workflow There is no current workaround. Logged with Netspot for investigation. Ticket #: 428976
      MOOD-3271 Unable to insert image in essay quiz question type There is no current workaround. Logged with Netspot for investigation. Ticket #: 429030
      MOOD-3277 MP4 fail to play within the submission in UNSW Workshop There is no current workaround. Logged with Netspot for investigation. Ticket #: 429037

      Resolved Issues - Moodle 2.5 Upgrade

      Issue Workaround Status
      Gradebook: When importing grades from a CSV file the Map to dropdown is missing options to allow you appropriately choose what fields to match users from Moodle to your CSV file. There is no current workaround available.  Do not import grades from a CSV file until a fix has been implemented.  Netspot is urgently investigating this issue. Resolved. Ticket #: 425298.
      File (PDF): When you add a PDF file resource to your Moodle page, the default display setting is "Automatic", which embeds the PDF file in the page.  On certain platforms (mainly IE8 and mobile devices), this may cause problems with viewing the PDF file. Workaround not required, issue resolved. Resolved in Moodle 2.5.
      Blackboard Migration Request Form Missing: The link to the Blackboard Migration Request form is missing from the Navigation menu. Workaround not required, issue resolved. Resolved. Currently being investigated by Netspot. Ticket #: 397220 and 396243
      Gradebook: Rows in the gradebook are misaligned. Workaround not required, issue resolved. Resolved. Currently a known issue by Netspot and will be resolved in February 2014 release.
      Import: TELT Administrators and Instructors are experiencing inconsistent behaviour with the Import feature.  In some cases, users receive an Import Success message, however materials are not imported. Workaround not required, issue resolved. Resolved. Currently being investigated by Netspot.  Ticket #: 400045
      Dialogue: When you create a Dialogue between Everybody, additional users display in the Instructors list. (These additional users are Netspot administrators.) There is no current workaround. Resolved
      File Upload: Users are unable to upload files via the TinyMCE editor when clicking the image or hyperlink button in the assignment, book, feedback, glossary and HTML block activity/resource. Workaround not required, issue resolved. Resolved on 22 January, 2014
      Import: When you attempt to import a course with the Include Legacy Course Files box checked, the import fails. Workaround not required, issue resolved. Resolved
      Spelling Checker: The spelling checker in the current Moodle editor does not work. Use the in-built browser spell checker by pressing CONTROL+right click.  Supposed in Firefox and Chrome. Resolved
      Moodle Mobile App: Clicking the Help icon in Moodle Mobile App loads standard website for Moodle Docs rather than Mobile App Docs. Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390447
      Wrong customised page to browse list of users Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390392
      Issues with toggle colour settings Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390505
      Issues with styling and background colour of Collapsed Topics format. Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390514
      Moodle Mobile App: Viewing forum produces coding error on iOS7 iPhone 5 Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390573
      Moodle Mobile App: Some users unable to login via Moodle App on iOS7 iPhone 5 Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390590
      CAS or LDAP authentication methods are not currently supported in the Moodle Mobile app.
      Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-113, MDL-29583
      File Resource - "New window" option not available under Appearance > Display Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390592
      MOOD-1817 List of options in the drop down menu under appearance does not match the list under display question url Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390693
      MOOD-1912 Data is lost from submitted questionnaire and alignment issues Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390702
      MOOD-1852 Editor is not applying heading styles, blank certificate window and email functionality is not working Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390699
      MOOD-1812 Text on left hand side remains hidden even when the scroll bar all way to left Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390691
      MOOD-1782 Issues with TinyMCE editor and misalignment of bullets and checkbox Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390687
      MOOD-1787 New window option not available in the dropdown "Display" under "Appearance" Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390688
      MOOD-1842 Comments are not saved unless a Grade Variable is set and used Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390694
      Testing via OS X Mavericks Safari 7 > IMS Common Cartridge PDF does not display Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390703
      Moodle Mobile App: file upload overlaps in course setting screen Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390715
      MOOD-1914 Private, public and template options are missing in Advanced Settings Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390721
      MOOD-2044 Misalignment of Choose a link button and error in Activity reports > Statistics Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390723
      Testing via OS X Mavericks Safari 7 > Legacy Course Files > Get error when dragging folder into LCF window Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390740
      Testing via OS X Mavericks Safari 7 > Legacy Course Files > LCF Delete file doesn't result in proper window Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390741
      Testing via OS X Mavericks Safari 7 Reset course > Show more/show less toggles don't change anything Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390795
      MOOD-1857 Chat theme 'Bubble' over-rides the speakers name Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390804
      MOOD-1822 The assignment submission statement should be left aligned Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390808
      MOOD-1872 Issues when creating a dialogue, accessing Help and toggling Show more/show less Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390815
      MOOD-1877 Various issues encountered when adding different external tools Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390816
      Testing via Windows 7 64-bit Chrome 30 SOE > Forum > Reply with Math in it was posted 3 times Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390817
      Moodle Mobile App: Unable to reset course Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390938
      Request to install new grid view course format Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390961
      Missing Spellchecker and Voice Authoring icons in TinyMCE Editor Voice authoring available. Spellchecker available through browser based spell check. Resolved - Logged with Netspot for investigation.  Ticket #: 391002
      MOOD-1827 The score field is overlapped/hidden by the comment field Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391005
      MOOD-2022 The Reset option is missing from the Course Administration menu with Instructor role Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391010
      MOOD-1767 No warning message when browser back button is clicked, links from Certificate fail and wrong Activity Chooser button Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391206
      MOOD-1847 Unable to edit start/end times of Collaborate session and cannot add moderator Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391256
      Expected behaviour of not allowing images to be uploaded to session description.
      Unable to obtain log report Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391274
      Issue with display of information on "Add a new badge" Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391326
      MOOD-1794 Files in a folder become invisible when one file is deleted, additional sub folders appear when adding zipped folder Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391329
      MOOD-2218 Issues with rubric assessment form Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391331
      MOOD-2017 System message indicates the import is successful but it did not happen Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391333
      MOOD-2175 Checking "require view" and "require grade" as Instructor in Lesson tool has no effect Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391334
      MOOD-2103 Assignment submission statement is centre aligned, number of submission attempts not updated Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391335
      MOOD-1882 Feedback tool fails when mandatory questions are not answered, Submit button fails and cannot return to previous page, Captcha fails Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391361
      Win7 64bit Chrome 30 > Granting Auditing Student Access > No Enrol Users button Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391402
      Win7 64bit Chrome 30 >Blackboard Course Migration > "If only one user matches the search, select them automatically" checkbox does not work Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391424
      Win7 64bit Chrome 30 > Delete migration request Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391426
      Moodle Mobile App: Unable to submit assignment as a student Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391429
      Mavericks Safari 7 > Enrol cohort Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391447
      Win7 64bit Chrome 30 > Enrol cohort > Enrol cohort window has an "undefined" button Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391462
      Moodle tracker issue: MDL-42707
      MOOD-2342 Successful deletion of migration request but there is an error message Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391509
      MOOD-1832 Issues with grading assignments with rubrics error when uploading file as feedback, offline grading worksheet unavailable Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391513
      Moodle tracker issues: MDL-42938, MDL-42608, MDL-42652
      MOOD-2073 Label is not released after the test is completed and met grade requirement Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391515
      MOOD-1977 Issues with completion tracking Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391516
      Moodle tracker issues: MDL-42886, MDL-40241
      MOOD-2277 Error encountered when navigating to course category Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391544
      MOOD-2292 Filter for Searching is fully expanded, Show More / Show Less button does not work Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391545
      MOOD-2312 Error encountered when granting TELT Administrator access Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391580
      MOOD-2012 Restoring a backup to a sandpit fails with error messages, existing Collaborate sessions in sandpit cannot be deleted Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391591
      MOOD-2128 Chat Bubble Theme overrides the display of messages, chat messages not reliably sent Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391599
      Moodle tracker issue: MDL-43001
      Win7 64bit Chrome 30 > Student Manage Profile > Uploaded an image in description but the image does not appear Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391602
      MOOD-2210 Tags disappear when editing in wiki with student role Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391607
      Moodle Mobile App: Unable to use normal chat Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391612
      Win7 64bit Chrome 30 > Student access URL Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391614
      MOOD-1768 Missing spell checker icon in TinyMCE Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391616
      Moodle Mobile App: Unable to get certificate Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391617
      MOOD-2373 Error message when imposing restrictions on a Turnitin activity in UNSW Workshop Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391618
      MOOD-2363 Enrol cohort button is missing when enrolling cohort to a course Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391619
      Forum shows only 1 column when set to display 2 columns, wrong link to Turnitin, coding error when accessing closed forum Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391634
      Moodle tracker issue: CONTRIB-4743
      Voice Authoring icon is missing in TinyMCE editor Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391659
      MOOD-2185 In Questionnaire images cannot be added, incorrect conversion of dates, no email received Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391660
      Win7 64bit Chrome 30 > Access my private files > After deleting a file, the drag and drop interface is displayed instead of the remaining files Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391822
      Moodle Mobile App: Unable to read assignment rubric as a student Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391840
      Moodle Mobile App: Unable to read attendance as student Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391846
      Win7 64bit Chrome 30 > Add a course badge > Delete a course badge then re-create another course badge, "Error writing to database" error is displayed Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391847
      Win7 64bit Chrome 30 > Add activity - Database Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391996
      Win7 64bit Chrome 30 > Add activity - Database > Selected rating is not recorded Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391999
      Win7 64bit Chrome 30 > Add activity - Database > Uploaded a field for one entry and the file is appearing in the upload box for all other entries Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392005
       MOOD-2063 Restrict access condition for folder - Grade not working properly Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392097
      MOOD-2160 Not user friendly error message in Forum, no student notification email sent/received Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392134
      MOOD-1809 Cannot duplicate image, show more / Show less button not functioning, insert Image button missing in Lightbox Gallery Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392147
      MOOD-1952 Minor: Prompted to re-authenticate when creating a new form via WebPA activity Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392148
      Moodle Mobile App: Unable to add new blog post as student Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392156
      iPad4 Safari 7 > Create attendance activity > "While access is prevented" setting not working Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392159
      Delete redundant peer comments, display team name in UNSW Workshop Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392161
      MOOD-2246 Misalignment of rows in Gradebook, error message when amending TII post date Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392178
      MOOD-2549 Java applet does not automatically load in Voice activities Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392185
      MOOD-2018 Issues with importing content after changing settings of the course Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392253
      Moodle Mobile App: Unable to add users to cohort as an Manager Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392270
      iPad 4 Safari 7 > Add a resource - file > Display resource description checkbox doesn't work Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392271
      Moodle Mobile App: Unable to create courses as a Manager Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392293
      Moodle Mobile App: Unable to delete courses as a Manager Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392296
      Moodle Mobile App: Unable to access/submit quiz as a student Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392300
      MOOD-2372 Student cannot see the image inserted by the Instructor within the Submission Instructions Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392315
      MOOD-1947 Random Allocation + Scheduled Allocation have more complex messages, Grading Evaluation Method can give errors in UNSW Workshop Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392330
      MOOD-2374 Issues with submitting rubric-type assessment form, deleting files in drag and drop window, not saving comment on rubric form in UNSW Workshop Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392341
      MOOD-1992 Misalignment of Gradebook, errors importing CSV file for grades Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392343
      MOOD-1965 wma file not visible for upload, only wma file will play on iPad Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392428
      MOOD-2009 Restore of a course take a few hours, no email sent on completion Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392436
      MOOD-1884 Student is unable to submit answer, dependant questions not working with selected value in Feedback Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392437
      Win7 Chrome30 > Text overlaps radio buttons on multiple choice questions Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392567
      Win7 Chrome30 > Error on opening quiz "First Test" Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392568
      Win7 Chrome30 > Either/or question missing feedback and feedback incorrect when migrated Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392569
      Win7 Chrome30 > Item with image doesn't come over Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392574
      Win7 Chrome30 > Content collection doesn't come over during migration Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392575
      Moodle Mobile App: Unable to "add a new entry" to Glossary as a student Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392606
      Win7 Chrome30 > Some filters not working (Database, Yammer and UNSWTV) Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392607
      Moodle Mobile App: Unable to "add submission" to Assignment with Marking Grade as a student Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392618
      MOOD-2177 Wrong feedback in Lesson tool Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392866
      MOOD-1989 Unable to convert URLs into links when filter is turned off, database autolinking not working when filter is turned on Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392869
      MOOD-1954 Options only available when setting up WebPA activity for the first time, only 1 grouping appears, Open and Close dates not in calendar Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392871
      MOOD-2231 Cannot upload video from Moodle media button to legacy course files, unable to play MP4, no login required to play UNSWTV video Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392872
      MOOD-1962 Unable to play embedded audio files or embed audio files, AAC, WMA, AIFF Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392875
      MOOD-2013 Unable to restore course from testing page into RESET/RESTORE course, upon failure course is no longer accessible Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392877
      MOOD-2253 Dummy student was able to select any group, dummy student cannot unenrol from group Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392960
      MOOD-1967 Cannot upload video from Moodle media button to legacy course files, unable to play MP4, no login required to play UNSWTV video Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392964
      Win7 64bit Chrome 30 > Participant list extra rows Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 393035
      MOOD-2100 Formatting issue with assignment declaration when student is submitting assignment Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 393052
      MOOD-2369 No email received by student after Instructor has sent the email Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 393127
      MOOD-1966 Unable to upload audio file using iPhone 5 app Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 393132. This is a limitiation of the iPhone.
      MOOD-2551 Unable to add voice authoring activity, unable to access the voice email archives, issues in Voice Podcaster and Presentation Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 393137
      MOOD-1964 Inconsistent results across audio types using all 'Appearance' settings Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 393138
      MOOD-2147 Unable to close a dialogue as a student Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 393139
      MOOD-1844 Erroneous data in exported attendance Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 393140
      MOOD-2197 Redundant floating navigation in default view when accessing SCORM package Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 393142
      MOOD-2190 Radio buttons and letters are overlapping answers in multiple choice questions for student Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 393174
      Mac Mavericks Safari 7 > Reset course, choose only reset ratings, wipes out entire course Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 393180
      Mac Mavericks Safari 7 > Completion tracking > Completion by ANY activity not working Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 393191
      Win8 Chrome30 > Create category and sub category failed Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 393210
      MOOD-2243 Error message experienced when Instructor attempts to manually mark a student as completing the course Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 393222
      Moodle tracker issue: MDL-40241
      MOOD-2014 Restore from backup failed Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 393317
      MOOD-2202 Images in the Team Builder introduction do not display Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 393383
      MOOD-2152 Issues testing external tool, Review tool requires login, no connection for lecture recording, adaptive elearning reloads course homepage into frame Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 393385
      MOOD-2538 Unable to see another student's badges, badge notification message is not formatted Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393401
      MOOD-2338 Error message when logging in as student and switch role to Student Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393402
      MOOD-2328 Blackboard course migration failed with 2 test courses Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393403
      MOOD-2252 Group selection tool not working properly, no enrol/unenrol buttons for group selection Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393405
      MOOD-2242 Bad alignment, titles of activities and bulletted hyperlinks in Activity Completion report, self completion dependency is not working Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393406
      MOOD-2232 Unable play MP4, student can access UNSWTV video without login Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393407
      MOOD-2227 Unable to embed, play and link to external media player for wma file Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393408
      MOOD-2222 Students have access to 'Recent Files' when uploading an assignment Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393409
      MOOD-2211 Erroneous Table of Contents appeared in wiki Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393410
      MOOD-2201 Select setting to Allow updating of answers has no effect, images can only be added as URL to activity description in Team builder Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393411
      MOOD-2181 File name dropping to the next line in file attached to a blog post Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393412
      MOOD-2176 Wrong result recorded in Gradebook for Lesson activity Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393413
      MOOD-2171 Misalignment of group members, only URL can be added in Group description field, cannot add image/image for each group in Group selection tool Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393414
      MOOD-1953 Completion tracking not functioning properly when using Switch Role to Student Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393415
      MOOD-1943 Error message in Scheduled Allocation in Workshop Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393416
      MOOD-1908 File names of attached files are dropping to the next line in OU Blog Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393417
      MOOD-1868 Unable to find files in legacy course files, error message when linking to a file on the desktop for a database entry Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393418
      MOOD-2095 Two "Grade" buttons during grade assignment Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393546
      MOOD-2233 Student cannot access private/Legacy Course files to upload video files, UNSWTV iframe code does not work properly, no login required to access content from UNSWTV Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393553
      MOOD-2187 All public Questionnaires are listed, no Resume Questionnaire link, Youtube URL is not converted to an embedded video, unable to read all responses even when allowed Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393554
      MOOD-1784 PDFs do not have a scrollbar when embedded, no chapter titles in print view in a book Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393564
      MOOD-2251 Issue when exporting list of class participants, group description can no longer contain image or video, alignment issue in group selection tool Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393569
      MOOD-2141 Video embed not working with UNWTV Filter method, restrict roles in adding to the list of UNSW presets in Database Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393573
      Coding error on ipad 4 when searching for a course Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393685
      MOOD-1869 Choosing a link from You Tube does not work when adding a URL to a database entry Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393708
      MOOD-2043 User is unable to delete and upload profile picture at the same time, issues with embedding image in user profile using HTML editor Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393876
      MOOD-2015 Poor alignment on restore confirmation screen when restoring a course Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393877
      MOOD-2020 Content did not come over into the new course although full course import of a large course (>200 MB) was successful Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393879
      MOOD-1950 Scores are wrongly calculated when using numerical grading form, calibrated grading is not functioning correctly, peer commenting not enabled for rubric assessment Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393882
      MOOD-2370 Unable to download CSV file with inactive students, no button to send email to inactive students Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393883
      Moodle Tracker issue: MDL-26834
      MOOD-1920 Misalignment issues under Review Options and adding/editing the quiz questions Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393884
      MOOD-2375 Misalignment of error message, issues with embedding image in HTML editor for feedback on rubric form, marking algorithm is not functioning correctly in UNSW Workshop Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393885
      Moodle Tracker issue: MDL-41954
      MOOD-1910 clicking on the 'Permalink' link only refreshes the page but not open a new page in OU Blog Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393887
      MOOD-2546 Error message on Maple TA server not available Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393888
      Missing tinyMCE right hand border on SAF7 Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393937
      Win7 Chrome30 > Forum Subscribe & Tracking Button not aligned Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393946
      Potential Blocker - Change Administration block name to Settings Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393976
      MOOD-1820 Embedded URL does not work when added as a resource Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 393984
      MOOD-1940 Distorted image and unable to choose image in TinyMCE editor, misalignment of buttons and double radio buttons in Wiki Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 394003
      MOOD-1900 Misalignment of enrolled group members, unable to add image in activity description, unable to unenrol from group Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 394006
      MOOD-2188 Unable to view any other groups or other students' responses even when relevant settings are made Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 394007
      MOOD-2153 Review tool requires login, no connection for lecture recording, adaptive elearning reloads course homepage when accessing external tools Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 394009
      Moodle tracker issue: MDL-45822, MDL-45982
      MOOD-1980 "Internal error" displayed when saving conditions on completion of a forum activity Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 394010
      MOOD-2330 Unable to enrol instructors or dummy students therefore cannot migrate Blackboard course Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 394013
      MOOD-1945 iPad cannot display the Workshop Grades report, in the Grading Evaluation phase, fully Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 394111
      MOOD-1850 Error message when adding a Blackboard Collaborate block via an iPad Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 394116
      MOOD-2229 Unable to play .AIF, .RA, .WAV, .WMA files on iPad Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 394119
      MOOD-1890 Error message when clicked on "+" expand button in Forum Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 394379
      MOOD-1917 Error message does not display correctly, Show more/Show less does not work, overlapping radio buttons and letters in Quiz Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392441
      MOOD-2458 Unable to login to Echo Centre via Echo360 block Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390802
      Total number of courses not shown on Moodle Home Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 390802
      Win7 64bit Chrome 30 > Create a course from scratch > The boxes that indicates the colour currently chosen in the Collapsed Topic format are all white in colour Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391420
      Win7 64bit Chrome 30 > Blackboard Course Migration > Unknown exception related to local files (Invalid file name) error when dragging and dropping file for migration request Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 391425
      Win7 64bit Chrome 30 > Add activity - Database > Issues with adding additional fields to an existing database Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392002
      Mac Mavericks Safari 7 > Manage grades > Table out of alignment Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392132
      Mac Mavericks Safari 7 > Manage profile > Messaging options not checkable by student Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392149
      Moodle Mobile App: Unable to complete review badge criteria as an instructor Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392265
      MOOD-1949 Grades not calculated correctly, issue with peer comments in rubric assessments in UNSW Workshop Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392340
      Win7 Chrome30 > Group tool didn't migrate as Discussion Boards Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392579
      MOOD-1904 Wrong feedback, wrong score recorded in Gradebook, erroneous marking in Lesson tool Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392868
      Moodle tracker issue: MDL-43020
      MOOD-1932 Error message from Turnitin when the dates are set to the past then reset to future, no error message when declaration statement is not ticked before submit button Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 392876
      MOOD-2125 Student is able to access certificate when Restrict access is set to 999 minutes Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 393388
      MOOD-1854 Student can still access certificate when Restrict access is set to 999 minutes Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 393390
      MOOD-2257 Sorting by file size does not work, private files can be accessed by students Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 393404
      MOOD-1969 Instructor can embed a restricted UNSWTV video and the video plays without authentication, unable to create simple Forum Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 393565
      Moodle Mobile App: "Browse list of users" > no horizontal scroll to access the usual profile settings Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 393978
      MOOD-1880 Review tool requires login, no connection for lecture recording, adaptive elearning reloads course homepage when testing adding external tools Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 394008
      Moodle Mobile App: Unable to edit or add course categories > unresponsive buttons Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 394045
      Error message when opening Echo360 in new browser window Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 394102
      MOOD-2030 Unable to import questions from external sources Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 394110
      MOOD-1870 Error messages when saving settings for Database activity and accessing activity Workaround not required, issue has been resolved Resolved - Logged with Netspot for investigation.  Ticket #: 394115
      Moodle tracker issues: MDL-41446, MDL-27459
      iPad 4 Safari 7 > Self Enrolment Notification Threshold doesn't work Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 394274
      MOOD-2025 Unable to delete all grades when resetting a course Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation.  Ticket #: 394380
      MOOD-2561 Error message when selecting Echo360 link using Win8 Chrome 30 Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 394397
      MOOD-2456 and MOOD-2563 Unable to access Echo Centre using iPad4 SAF 7 Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 394401
      URGENT: Collapsed topic issues > multiple columns when only one selected Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 394651
      PROD verification: MOOD-2570 Many zeros after the decimal point in grade book Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 394766
      PROD verification: MOOD-2599 Sum and Average grading methods are not functioning when adding SCORM package Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 394772
      PROD verification: MOOD-2625 Students do not see page resource if access is restricted Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 394773
      Moodle tracker issue: MDL-32756
      PROD verification: MOOD-2618 Error message when restoring course with "Delete contents" options Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 394780
      PROD verification: Unable to add Dummy Students to sandpits via the Blackboard Migration Request form Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 394796
      PROD verification: MOOD-2643 Blog tags do not appear, Voice authoring tools do not work in Safari when accessing the course blocks Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 394799
      PROD verification: MOOD-2627 Misalignment of tick box for assignment submission, error message when student accesses assignment in group submission mode Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 394800
      PROD verification: MOOD-2614 Error in Blackboard Collaborate block, users are not shown on "Online users" block, Voice authoring block does not load Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 394802
      PROD verification: MOOD-2580 Unable to save marking guide and Ajax is not functioning when adding assignment, many zeros after the decimal point in grade book Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 394804
      PROD verification: MOOD-2581 Error message when student tries to view submission in Mahara Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 394806
      Mobile Devices: iPad 4 (and Android devices) cannot play mp4 files via web browser Workaround not required, issue has been resolved. Resolved - Logged with Netspot for investigation. Ticket #: 412871